Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Perfume.com

Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
See all photos
How would you rate Perfume.com?
grey stargrey stargrey stargrey stargrey star

Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,290
This company responds to reviews on average within 8 days

Instant Feedback

133,260 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Ann W.
Unfollow Ann W.
Share Review
Report Review

Disappointed in the product
October 30, 2024

The company shipped in a timely manner. These companies are not the same

Date of experience: October 20, 2024
Saudi Arabia
1 review
1 helpful vote
Follow Afntonio R.
Unfollow Afntonio R.
Share Review
Report Review

Perfum with bad arome
October 25, 2024

The perfume came with very bad quality smell it has arome like alcohol and corrosion this perfume must be replaced. Appreciate to review what I need to do for replacement

Date of experience: October 15, 2024
South Carolina
2 reviews
0 helpful votes
Follow Robin C.
Unfollow Robin C.
Share Review
Report Review

Not the original
October 24, 2024

Not a bad experience just not what I expected, the bottle resembles what I ordered at Ulta but not the same perfume

Date of experience: October 14, 2024
Florida
1 review
0 helpful votes
Follow Blanche Y.
Unfollow Blanche Y.
Share Review
Report Review

Ordered product….never received
October 22, 2024
Updated review

Disappointed. Don't think you want to make my review public

Date of experience: October 11, 2024

Added three more items to cart but somehow lost them...
October 11, 2024
Previous review

Added three more items to cart but somehow lost them when I hit continue shopping so only purchased this one item

Date of experience: September 30, 2024
New York
1 review
0 helpful votes
Follow Joy P.
Unfollow Joy P.
Share Review
Report Review

Bright crystal
October 22, 2024

I love all the perfume that I have ordered customer service is wonderful It was easy to process online the course is reasonable

Date of experience: October 10, 2024
Pennsylvania
1 review
0 helpful votes
Follow Renae Q.
Unfollow Renae Q.
Share Review
Report Review

Easy peasy website!
October 13, 2024

It was very easy to order online! Found what I wanted in one easy search!

Date of experience: October 3, 2024
Florida
1 review
0 helpful votes
Follow Glenda Y.
Unfollow Glenda Y.
Share Review
Report Review

1st time order
October 12, 2024
Updated review

Very good lots to choose from. I received my first order, but wasn't crazy about the scent I got

Date of experience: October 2, 2024

Very good lots to choose from
October 3, 2024
Previous review

Very good lots to choose from

Date of experience: September 23, 2024
Texas
1 review
1 helpful vote
Follow América A.
Unfollow América A.
Share Review
Report Review

Terrible
October 8, 2024

I payed for the the next day delivery already two times and it is terrible. Please don't do this. They just stole my money 3 times. I did not get the perfume yet. It's always like that they will take like 6-7 days it doesn't matter if you pay for the next day delivery. Do not recommend this page if you want to get your order as soon as possible.

Date of experience: September 27, 2024
Virginia
1 review
0 helpful votes
Follow Melissa Q.
Unfollow Melissa Q.
Share Review
Report Review

Sweetest of Sweets
October 8, 2024

Wonderful. Love the quick shipping and promptness of the Company.

Date of experience: September 27, 2024
Maryland
1 review
1 helpful vote
Follow Verdelle A.
Unfollow Verdelle A.
Share Review
Report Review

Loved this web site
October 7, 2024

I'm satisfied I would recommend this web site to my family and friends the price is fair thd perfumes of a variety of scents I love that you have name brands at a reasonable price just great

Date of experience: September 27, 2024
Michigan
1 review
0 helpful votes
Follow Sarah S.
Unfollow Sarah S.
Share Review
Report Review

Birthday Gift
October 6, 2024

Took some days to receive, but came in perfect condition. No issues with delivery. Sister loved it.

Date of experience: September 25, 2024
Massachusetts
1 review
0 helpful votes
Follow Jennifer N.
Unfollow Jennifer N.
Share Review
Report Review

I love perfume.com
October 3, 2024

Will always order from here I have never had any problems with my orders. I always receive on time and fast.

Date of experience: September 23, 2024
Florida
1 review
1 helpful vote
Follow Angie O.
Unfollow Angie O.
Share Review
Report Review

Great experience in all areas
September 24, 2024

For a first timer ordering from this website, I must say I had a great experience. Great service and fast shipping. My items arrived in great conditions. Great communication skills with the person handling my order. Definitely ordering from this website again. 5 out 5

Date of experience: September 14, 2024
France
1 review
0 helpful votes
Follow Marlene D.
Unfollow Marlene D.
Share Review
Report Review

Not good
September 21, 2024
Updated review

I was told you could not process the order-- American card with French address--- yet my bank showed it went thru-- then you refunded it! I ordered from Amazon-- no issues and it was cheaper!

Date of experience: September 11, 2024

Super!
June 4, 2020
Previous review

Super! Very easy! Fragrancex was a nitemere to deal with and Perfume.com was much better!

Date of experience: June 4, 2020
West Virginia
1 review
0 helpful votes
Follow Jessica D.
Unfollow Jessica D.
Share Review
Report Review

Great experience
September 19, 2024

It was easy and fast delivery! They have lots of name brand perfume and cologne at a great price e!

Date of experience: September 9, 2024
Alaska
1 review
0 helpful votes
Follow Kathlea Z.
Unfollow Kathlea Z.
Share Review
Report Review

I
September 18, 2024

I like ordering my perfume here cause they ship it fast. And i love that

Date of experience: September 7, 2024
Nevada
1 review
0 helpful votes
Follow Rene S.
Unfollow Rene S.
Share Review
Report Review

Five star rating
September 13, 2024

Overall giving this site five stars rating. Due to all the fragrance colognes for good reasonable prices recommended site for everyone men and women you'll be satisfied for what you get.

Date of experience: September 3, 2024
North Carolina
1 review
0 helpful votes
Follow Rebecca C.
Unfollow Rebecca C.
Share Review
Report Review

Nice
September 9, 2024

Received earlier than expected and the website was easy to order from

Date of experience: August 30, 2024
California
1 review
0 helpful votes
Follow Tricia D.
Unfollow Tricia D.
Share Review
Report Review

Great!
September 9, 2024

Great service but products are very very small. However you have the scents I want.

Date of experience: August 29, 2024
Texas
1 review
0 helpful votes
Follow Stephanie J.
Unfollow Stephanie J.
Share Review
Report Review

It came fast and smells great.
September 9, 2024

Wonderful. Thought it was a scam but actually real and I love my perfume

Date of experience: August 29, 2024