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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I love perfume.com!I can get my favorite perfume without breaking the bank.
Good d price timely delivery! These items are perfect for the space available in my rv.
Good experience every time I order perfume, plus the only site that carries the perfume I like.
Easy sale discounted prices. Great delivery It has always been a great experience
Nicely laid out website and easy to follow to find what you want. Prices and choices are excellent. I like the different sizes to choose from too. I found everything I needed.
Quick and easy. Great discount. Very quick shipping and excellent packaging. Will absolutely be a return customer and happy to recommend.
Large selection;Easy to select; easy to order; discounted price. Items in stock
I am very concerned that the CALVIN KLEIN ESCAPE EDT perfume that I purchased from this website is fake as the smell does not linger or stay on for more than 2-4 hours after spraying. I have been using ESCAPE for the past 30 years and know the perfume very well. It stays on the whole day especially on your clothes.
Also for the past 2-3 years this perfume has never been found in any of the Airport duty free shops especially in Singapore where I stay and countries I travel world wide. It was one of the most popular Calvin Klein perfume range. Both Escape for Men and Ladies. That is very strange. I also read a few online chats saying ESCAPE has been discontinued for a long while now.
I wrote to their customer support and till now could not proof that it is a genuine item from Calvin Klein and that this product is still in the market. See their response below.
Basically they said it is your own fault buying from their website. No one forced you to buy and if you had doubt about authenticity of their products its your own risk. Its like saying its your fault for buying fake goods from their website.
They were willing to take back the goods but I have to pay for all shipping costs which will be more than the purchase value! Very ridiculous proposition.
Be careful and do not buy from this website. Both Perfume.com and FragranceX.com
RUDE RESPONSE FROM THEM
I have read your email thoroughly. Please note that if you wish to get any authentications from Calvin Klein, you will need to contact them directly.
Please Raja, note that by accessing our website you are not forced or obligated to place an order from us, especially for a fragrance that you were uncertain about, as you mentioned being out of the market for the past 2-3 years. We cannot take responsability for that.
The option of you returning the product stands, and you can send it to the address I provided in my previous email.
We are very sorry you are not happy with our response and we respect your decision of not wanting to buy from us anymore.
Thank you,
Yari
Customer Service Specialist
Customer Service
Perfume.com
Email: *******@Perfume.com
Call us toll free *******251
Outside the USA call *******109
America's #1 Fragrance Outlet
Looking for perfumed lotions but couldn't find them. Settled for fragrances instead. Design, Versace, and Obsession are fantastic; Kenneth Cole, not so much.
My experience was hassle free, delivery was on point and like the substitute suggestions
I usually purchase from Fragrancenet.com. Wanted to try your site in the past, but haven't ordered any fragrances for several years. I will order from your site again.
I would like to thank y'all shopping with very easy so y'all do not have to change anything just keep going with y'all doing this is my girl Christmas present thank you guys
I enjoyed getting the app it's way better than scent ird better selection and all name brands easy to use and the prices are affordable
It was good and great I will buy there again and the tell my friends about it
This perfume smells wonderful. I am gifting my granddaughter and I know she is going to love it. I will be ordering more for the other girls once they smell hers.
THE ONE is a great scent for any man. My husband wears it every day.Fresh scent.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

