Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Perfume.com

Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
See all photos
How would you rate Perfume.com?
grey stargrey stargrey stargrey stargrey star

Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,481
shipping
3,526
quality
8,302
This company responds to reviews on average within 8 days

Instant Feedback

133,293 reviews

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow Tatiana P.
Unfollow Tatiana P.
Share Review
Report Review

Great smelling cologne
January 23, 2025

Very great strong smell that will last all day, this cologne is a head turner

Date of experience: January 13, 2025
Washington
1 review
0 helpful votes
Follow Judy L.
Unfollow Judy L.
Share Review
Report Review

Overall good experience
January 23, 2025

So I was happy with the experience on the site everything was easy to order I was happy with the products that I did get but I didn't get one The patchouli one I did not receive

Date of experience: January 12, 2025
California
1 review
0 helpful votes
Follow Yolanda P.
Unfollow Yolanda P.
Share Review
Report Review

Great easy going easy to calculate
January 22, 2025

Ok price not confusing over coupon pricing easy to compute difference

Date of experience: January 20, 2025
Florida
1 review
0 helpful votes
Follow Gail S.
Unfollow Gail S.
Share Review
Report Review

Jil Sanders
January 20, 2025

Terrific! Don,t think it's necessary to go beyond Terrific!

Date of experience: January 10, 2025
Louisiana
1 review
0 helpful votes
Follow Linda P.
Unfollow Linda P.
Share Review
Report Review

Bought Heavenly for my Daughter n Law for Christmas. She has worn for 10 years I was so embarrassed when she told me it was a knock off Shame on you for Scamming people. I was so embarrassed and to say I paid 93.00 is even more embarrassing. I will blast you with bad reviews. *******@bellsouth.net Linda Perry
2239 Sprucewood Dr.Baton Rouge La.

Date of experience: January 1, 2025
Georgia
1 review
0 helpful votes
Follow Timothy N.
Unfollow Timothy N.
Share Review
Report Review

Yy
January 19, 2025

Yyyiyyuyyuyygg bug. High hhhc yuhggvyygv yhhhb huuhhhjhhh

Date of experience: January 8, 2025
California
1 review
0 helpful votes
Follow Brittany U.
Unfollow Brittany U.
Share Review
Report Review

Easy
January 11, 2025

So easy to find perfumes I know and like and also find new ones that I now love!

Date of experience: December 31, 2024
Arizona
1 review
0 helpful votes
Follow Tiffany B.
Unfollow Tiffany B.
Share Review
Report Review

Wrong item
January 10, 2025

I ordered a bottle of Obsession and was sent the wrong kind of perfume. I was very angry that I couldn't find my order/receipt, to send the item back or have you send me the right one. I called your 800 number as was on the phone for over a half an hour to get someone to help me and was hold the whole time. NOT getting to speak with a person about my matter.

Date of experience: December 24, 2024
South Carolina
1 review
1 helpful vote
Follow Velika N.
Unfollow Velika N.
Share Review
Report Review

Love
January 10, 2025

Satisfied all around. Fast shipping, reasonable price, just waiting to spray it on to see how long it lasts

Date of experience: December 31, 2024
California
1 review
0 helpful votes
Follow Carol K.
Unfollow Carol K.
Share Review
Report Review

I purchased 2 bottles of Shi which was delivered 12-16. One bottle was leaking through the SEALED box. The other was fine. THESE WERE TO BE CHRISTMAS GIFTS! I have been thrown and pitched around by your so-called "customer service" for damned near 2 weeks! They do NOT listen to me, answer my questions or act in a responsible manner. Every time I gave them what I thought they wanted, they wanted something more! I'm done! Keep my money, I will take to Social Media to warn others of the horrible way I was treated as a return customer! You have all of the info requested below!

+3
Date of experience: December 16, 2024
Georgia
2 reviews
0 helpful votes
Follow CONSUELO H.
Unfollow CONSUELO H.
Share Review
Report Review

Didn't receive perfume
January 8, 2025
Updated review

I ordered this perfume but they cancelled the order because of address I haven't received my 39 bucks back yet

Date of experience: December 21, 2024

Easy nice selection
December 29, 2024
Previous review

Easy nice selection

Date of experience: December 19, 2024
Oklahoma
1 review
0 helpful votes
Follow Elicia I.
Unfollow Elicia I.
Share Review
Report Review

Great
January 6, 2025

Loved it and it came on time and it was exactly what it was supposed to be

Date of experience: December 27, 2024
Alabama
1 review
0 helpful votes
Follow Cassandra S.
Unfollow Cassandra S.
Share Review
Report Review

Where's my order
January 6, 2025

Ordered perfume over 30 days ago and still haven't received anything yet. This is ridiculous and I won't ever purchase from this company again

Date of experience: November 29, 2024
California
1 review
0 helpful votes
Follow Belinda K.
Unfollow Belinda K.
Share Review
Report Review

Good experience.
January 5, 2025

Had a good time choosing. Will definitely
Order again in the future.

Date of experience: December 25, 2024
New Jersey
1 review
0 helpful votes
Follow Juanita L.
Unfollow Juanita L.
Share Review
Report Review

Ease of use.
January 3, 2025

Very easy to use this site. I would recommend it. Prices are good.

Date of experience: December 23, 2024
Florida
1 review
0 helpful votes
Follow Maricela C.
Unfollow Maricela C.
Share Review
Report Review

Fast and easy
January 2, 2025

I was skeptical at first but decided to purchase anyway since this is a discontinued fragrance. I received the order super fast and excellent condition and wrapping. Will definitely recommend this website.

Date of experience: December 23, 2024
Georgia
1 review
0 helpful votes
Follow Patrick G.
Unfollow Patrick G.
Share Review
Report Review

Okay
January 1, 2025

The process was hard for me but the overall price and quality are top tier

Date of experience: December 22, 2024
Florida
1 review
0 helpful votes
Follow Kirsti H.
Unfollow Kirsti H.
Share Review
Report Review

Love this site!
December 31, 2024

I have ordered from here several times and the product is always amazing and shipping is fast!

Date of experience: December 21, 2024
Pennsylvania
1 review
0 helpful votes
Follow Cynthia B.
Unfollow Cynthia B.
Share Review
Report Review

👍🏾
December 29, 2024

I had a great experience with all the perfume I have got from y'all.👍🏾

Date of experience: December 19, 2024
Tennessee
2 reviews
0 helpful votes
Follow Lynette W.
Unfollow Lynette W.
Share Review
Report Review

Perfume is the best!
December 28, 2024
Updated review

The pricing can't be beat! The service and delivery are exceptionally fast. The selection is great and the products are quality.

Date of experience: December 18, 2024

A
August 19, 2019
Previous review

A

Date of experience: August 19, 2019