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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 8 days

Instant Feedback

133,305 reviews

We monitor reviews for authenticity

Wisconsin
2 reviews
1 helpful vote
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So far so good
March 22, 2025

This is my first purchase and the item came really fast. I was excited to use it right away. Customer service so far has been excellent. Even the welcome email was really appreciated so thank you perfume.com

Date of experience: March 12, 2025
Tennessee
1 review
0 helpful votes
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Size
March 22, 2025

The size is smaller than what was advertised. I was expecting a bottle of the perfume

Date of experience: March 12, 2025
South Carolina
1 review
0 helpful votes
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Not big enough for me
March 21, 2025

I'm trying to build my collection and I would love bigger bottles please

Date of experience: March 11, 2025
North Carolina
1 review
0 helpful votes
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Lov this
March 21, 2025

Been using you for years. Good customer service and products.

Date of experience: March 18, 2025
Oregon
1 review
0 helpful votes
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I love it
March 21, 2025

The packaging is what got me lol it was addressed to the marvelous mozzy I thought that was a little extra special touch

Date of experience: March 10, 2025
Georgia
1 review
0 helpful votes
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Scammers RUN AWAY
March 15, 2025

My order was missing an item and contained a damaged item. Company refuses to take responsibility. The damaged item, Demeter Pistachio Ice Cream has a well documented problem with their sprayer. This is exactly my problem. Company should have been aware of this since their primary product is perfume. Yet, they are giving me instructions on how to depress a perfume atomizer which of course is not working since this is as I said a well documented problem. In addition they are trying to tell me that they count every item 3 times before printing shipping label, therefore I am either lying or the shipping company, in this case USPS, opened the box, took the item that only cost $4, stole it and resealed the box. Only problem is the box, their box, is a pull tab and gets destroyed upon opening. There is no way to tape it back up as it is in pieces. I have documentation for both of my claims. All I see from them is no accountability, accusations of being a liar and saying the shipper stole it which is impossible considering the type of box they shipped it in. In addition, they go by two business names, Fragrance.net as well as Perfume.com. They deny this but a quick google search will show the same address as contact for both companies.

Date of experience: February 28, 2025
Florida
1 review
0 helpful votes
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Great product and delivery
March 14, 2025

Great site. All had great information and details of all fragrances

Date of experience: March 11, 2025
Missouri
1 review
0 helpful votes
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Sexy
March 11, 2025

Very fast and accurate it was on time everything was packaged perfectly

Date of experience: March 1, 2025
Kentucky
1 review
0 helpful votes
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Ordering it was easy and simple! The delivery was very speedy and the perfume fragrances are just what I wanted!

Date of experience: February 25, 2025
Puerto Rico
1 review
0 helpful votes
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I love it...it smells so good
March 4, 2025

I see that it sends there orders on time...and well pack...I like it a lot

Date of experience: March 1, 2025
Tennessee
1 review
0 helpful votes
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Teddy
March 3, 2025

I love this fragrance it very strong love the sent looking forward to my next order

Date of experience: February 21, 2025
California
1 review
0 helpful votes
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Good company to order from
March 3, 2025

I am happy with how everything went. I got my order fast everything was as describe.

Date of experience: February 20, 2025
Illinois
1 review
0 helpful votes
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My orders
March 1, 2025

My orders come in no problem they have so far been exactly what I wanted

Date of experience: February 19, 2025
Tennessee
1 review
0 helpful votes
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So easy to query a search and very quick.
Ideal for all of my scents from days gone by.
I reall have come to depend on Perfume. Com

Date of experience: February 18, 2025
Michigan
1 review
0 helpful votes
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Great product smells really good
February 23, 2025

It was awesome love it it smells really good to me thinking about getting more

Date of experience: February 11, 2025
Maryland
1 review
0 helpful votes
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Great
February 17, 2025

Everytime I order it's always Quick and perfume is packaged great!

Date of experience: February 7, 2025
Minnesota
1 review
0 helpful votes
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Smells wonderfully!
February 13, 2025

It was timely! Wrapped very well! Easy to order! I was very! Pleased

Date of experience: February 2, 2025
Tennessee
1 review
0 helpful votes
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Best smell
February 7, 2025

Love the smell of Michael cores perfume only bad thing was the top was broke

Date of experience: February 4, 2025
Delaware
1 review
0 helpful votes
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Didn't receive order
February 6, 2025

I didn't receive the product that I ordered therefore I can't give a rating.

Date of experience: January 27, 2025
California
1 review
1 helpful vote
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Easy shopping
February 4, 2025

They have a great selection of fragrances and at good prices. Bought many fragrances over the years and have been very satisfied with the quality of every one.

Date of experience: January 25, 2025