Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
A very good experience. The delivery was prompt and fast, the products were as hoped and there are many choices to choose from, some that I dont see in stores anymore. I Was very pleased and will use this site again in the future.
Nice to find you, this gift for my wife is hard to find.
I got my order with two days of ordering
Well pleased and very satisfied
I was excited to find brands of perfumes that I used to ware back on the day. I hope they will smell the same
I was excited to find brands of perfumes that I used to ware back on the day. I hope they will smell the same
The price has increased and I wish the testers were still available at the super price. I always bought 3 or 4 bottles at a time. Still, the perfume came unbroken and I was happy
Very easy shopping experience. I was glad they had the particular perfume I wanted.
They Smell Good But Not What I Was Expecting. I'm a Little Disappointed In The Fragrance. Otherwise They Are Okay.
Great interface experience for the shoppers. Which made it an enjoyable shopping time for me.
Great interface experience for the shoppers.
Perfume.com is a name I've heard of a million times and not once did I ever hear one negative thing about Perfume.com. Very easy to to navigate and they have everything. The prices are amazing as is how quickly I I Received my order... Very pleased with perfume.com I can't say that about to many places. Will not buy any other way..
I appreciate the fact that I could shop without being thrown a bunch of ads.
Had everything I was looking for, for great prices!
It was good experience and I will buy again when I get the chance
My absolute favorite of 25 years So many compliments on this light floral scent
My absolute favorite of 25 years So many compliments on this light floral scent
Easy and drs affordable but would like to receive samples so I would have better idea on the scents
I order that Gucci Guilty for my man and he loves it! I ordered Ralph Laurance and it was delicious!
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

