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Perfume.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 3 days

Instant Feedback

133,324 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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It's a gift do didn't get any feedback yet
May 22, 2021
Updated review

Easy and drs affordable but would like to receive samples so I would have better idea on the scents

Date of experience: May 22, 2021

Easy and affordable large selection
May 15, 2021
Previous review

Easy and affordable large selection

Date of experience: May 15, 2021
Nebraska
2 reviews
0 helpful votes
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Cologne and perfume
May 22, 2021

I order that Gucci Guilty for my man and he loves it! I ordered Ralph Laurance and it was delicious!

Date of experience: May 22, 2021
India
5 reviews
4 helpful votes
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This site has Very good selections of premium perfumes. Wide range of collections. Smells Heavenly. Long lasting and fragrance is too good. Bought these perfumes at discounted price. Shipping process is fast and product received in excellent condition.

Date of experience: May 22, 2021
Missouri
1 review
0 helpful votes
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Another excellent transaction.
May 22, 2021

Quick ship, quick delivery, received correct item as ordered.

Date of experience: May 22, 2021
Iowa
1 review
0 helpful votes
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Nice masculine man.
May 22, 2021
Updated review

I wanted to buy cologne years ago. There were no payment options until I found perfume.com. Thank you so much for the blessings you have done for me. I will buy more.

Date of experience: May 22, 2021

I wanted to buy cologne years ago
May 15, 2021
Previous review

I wanted to buy cologne years ago. There were no payment options until I found perfume.com. Thank you so much for the blessings you have done for me. I will buy more.

Date of experience: May 14, 2021
California
1 review
0 helpful votes
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Fast delivery and great price
May 22, 2021
Updated review

Fue rápido y facil sin problemas con el descuento. Buen precio.

Date of experience: May 22, 2021

Fue rápido y facil sin problemas con el descuento
May 15, 2021
Previous review

Fue rápido y facil sin problemas con el descuento

Date of experience: May 14, 2021
Illinois
2 reviews
1 helpful vote
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I've been wearing Sensous- Este Lauder for years. My current company was temporarily out of stock. I've never ordered from Perfume.Com, so, I thought I'd give them a try. I'm EXTREMELY DISSATISFIED! I don't know why they are allowed to sell knock off fragrances, especially for the price. I read the reviews, and most of the reviews were not positive, but wanted to give it a try... I will NEVER, EVER buy from you again!

Date of experience: May 22, 2021
Florida
1 review
0 helpful votes
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I loved that all my perfume was on sale. The shipping was fast and packaged well.

Date of experience: May 22, 2021
Michigan
1 review
0 helpful votes
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Quick Service
May 22, 2021
Updated review

It was expedient and very easy. I enjoyed the prices and brands!

Date of experience: May 22, 2021

It was expedient and very easy
May 22, 2020
Previous review

It was expedient and very easy. I enjoyed the prices and brands!

Date of experience: May 22, 2020
Texas
1 review
0 helpful votes
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Emeraude
May 22, 2021

I don't have a car so I order a lot of things online. My order from perfume.com came way faster than any of them.

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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Great Perfumes and Prices
May 21, 2021

Love all the scents. I always order the same perfumes from this site.

Date of experience: May 21, 2021
Florida
1 review
0 helpful votes
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Excellent in all regards!
May 21, 2021
Updated review

First order! Price appealing! Arrived in about a week (USPO) in VERY sturdy packaging! Tracking was good, too. Thanks

Date of experience: May 21, 2021

First order!
May 14, 2021
Previous review

First order! Price appealing!

Date of experience: May 14, 2021
Pennsylvania
1 review
0 helpful votes
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Great
May 21, 2021

Quick response in shipping
Products were all in order

Date of experience: May 21, 2021
Illinois
1 review
0 helpful votes
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Shopping is straight forward and relatively easy. My favorite smelly stuff is almost always in stock.

Date of experience: May 21, 2021

Shopping is straight forward and relatively easy
March 30, 2021
Previous review

Shopping is straight forward and relatively easy. My favorite smelly stuff is in stock.

Date of experience: March 29, 2021

Pretty painless
March 23, 2021
Previous review

Pretty painless. Rather convenient

Date of experience: March 22, 2021
Oklahoma
1 review
0 helpful votes
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Reviewer
May 21, 2021
Updated review

The small bottle is broken i can't use it, and that's the one i was most curious about how ever the coach is amazing i love it.

Date of experience: May 21, 2021

Lots of options
May 14, 2021
Previous review

Lots of options

Date of experience: May 14, 2021
Georgia
1 review
0 helpful votes
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The offer said 20% off but the total on the checkout total was full price...

Date of experience: May 21, 2021

The offer said 20% off but the total on the checkout...
May 13, 2021
Previous review

The offer said 20% off but the total on the checkout total was full price.

Date of experience: May 13, 2021
Texas
2 reviews
0 helpful votes
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Nice
May 21, 2021
Updated review

Love it. Good options and good source of payment options.

Date of experience: May 21, 2021

Love it
December 1, 2020
Previous review

Love it. Good options and good source of payment options.

Date of experience: November 30, 2020
Texas
1 review
0 helpful votes
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My experience
May 21, 2021
Updated review

Could not get back to page to order more product. Wanted the hand cream, also

Date of experience: May 21, 2021

Could not get back to page to order more product
May 13, 2021
Previous review

Could not get back to page to order more product.

Date of experience: May 13, 2021
California
1 review
0 helpful votes
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Photo by Lagerfeld
May 21, 2021
Updated review

Great easy & convenient to use, love this app. Wish you had more quantity/selections of Photo.

Date of experience: May 20, 2021

Great easy & convenient to use
October 27, 2019
Previous review

Great easy & convenient to use

Date of experience: October 26, 2019
Arizona
1 review
0 helpful votes
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Excellent service.
May 21, 2021
Updated review

Found the product straight away with no hassle. The site was straight forward with no hassle. I would use perfume.com again.

Date of experience: May 20, 2021

Found the product straight away with no hassle
May 14, 2021
Previous review

Found the product straight away with no hassle.

Date of experience: May 13, 2021