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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 3 days

Instant Feedback

133,309 reviews

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Louisiana
1 review
0 helpful votes
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April 19, 2025

Easy ordering and fast delivery! Large array of different perfumes… my favorite!

Date of experience: April 8, 2025
Arkansas
1 review
0 helpful votes
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April 19, 2025
Updated review

To early right now. New customer I will provide feedback in two months. Thank you.

Date of experience: April 8, 2025

First time ordering so I will see how smooth it goes...
April 8, 2025
Previous review

First time ordering so I will see how smooth it goes before I truly give a rating

Date of experience: March 29, 2025
Minnesota
1 review
0 helpful votes
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April 18, 2025
Updated review

Good prices. Arrived in a timely manner. I am satisfied with the purchase.

Date of experience: April 8, 2025

Very fast and easy to place an order
April 10, 2025
Previous review

Very fast and easy to place an order.

Date of experience: March 31, 2025
North Carolina
1 review
0 helpful votes
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April 17, 2025
Updated review

Very professional and I love the smell! I will be purchasing some more soon!

Date of experience: April 7, 2025

Awesome! The price!
April 10, 2025
Previous review

Awesome! The price!

Date of experience: March 31, 2025
New Mexico
1 review
0 helpful votes
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April 17, 2025
Updated review

This company has a broad assortment and responds quickly. I enjoy the opportunity to try various fragrances at a reasonable price.

Date of experience: April 7, 2025

I'm able to purchase a small size to try a perfume...
April 6, 2025
Previous review

I'm able to purchase a small size to try a perfume I haven't had in years. Thank you.

Date of experience: March 27, 2025
Ohio
1 review
0 helpful votes
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April 16, 2025

I've loved Lagerfeld for men forever so I thought I'd try this. It didn't disappoint! Smells amazing

Date of experience: April 6, 2025
Pennsylvania
1 review
0 helpful votes
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April 16, 2025

I'm new to this and got my first one and love the scent just wish it would last a Lil longer. I'm totally impressed with the size of the bottle you get and am excited to get my next package!

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
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April 16, 2025

It's ok for the first months price but next month I am not too sure.

Date of experience: April 6, 2025
Ohio
1 review
0 helpful votes
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VERY UNSATISFIED
April 15, 2025

I never received my initial order, I then woke up to the 14.95 membership charge on my card this morning because I had forgotten about the whole thing. I go to the website and don't c a way to cancel the subscription and of course on Saturday there is no one available to talk to at the contract information number just so UNSATISFIED with the whole experience period

Date of experience: March 5, 2025
Illinois
1 review
0 helpful votes
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I love it
April 15, 2025

Good delivered service and the right side for me and good color for men

Date of experience: April 4, 2025
Washington
1 review
0 helpful votes
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Can't find my order and wouldn't help. Stop outsourcing your customer service center. I'm going to Fragrance. Com

Date of experience: March 31, 2025
Pennsylvania
1 review
0 helpful votes
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Easy to navigate, great selection, fast shipping, reasonable prices and great communication, you can't ask for anything better!

Date of experience: March 25, 2025
Massachusetts
1 review
0 helpful votes
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Great customer service
April 2, 2025

Ordered and received my products quickly! Process was simple and the website was easy to navigate.

Date of experience: March 23, 2025
Oklahoma
1 review
0 helpful votes
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Crystal
April 2, 2025

Fast and easy lasting scent. Can't wait for next months. Plan on sharing.

Date of experience: March 29, 2025
Louisiana
1 review
0 helpful votes
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Very pleased with the product.
March 31, 2025

Very easy to navigate and views help get a better idea of what to look for in the product. 👍🏿

Date of experience: March 28, 2025
Florida
1 review
0 helpful votes
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So far so good, items come on a timeless basis & most of the time there is a good discount therefore u're getting the best product 4 less

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Versace's Dylan Blue
March 26, 2025

This visit to Perfume.com would hopefully be quick and easy because I had several other orders to make before an upcoming appointment. I knew what I wanted and how much. I was thrilled because they had the product in stock and had the correct size. I placed the order, checked out and it seemed that I blinked my eyes and my product was delivered.

Date of experience: March 10, 2025
Puerto Rico
1 review
0 helpful votes
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Well done
March 25, 2025

Very Good so far and at good prices. Maybe i'll buy more in the future.

Date of experience: March 25, 2025
Tennessee
1 review
0 helpful votes
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Amazing
March 25, 2025

Amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing

Date of experience: March 15, 2025
Arkansas
1 review
0 helpful votes
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Great
March 24, 2025

The ordering process was very easy and it was delivered fast.

Date of experience: March 14, 2025