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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,481
shipping
3,526
quality
8,302
This company responds to reviews on average within 8 days

Instant Feedback

133,298 reviews

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GB
1 review
2 helpful votes
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Bad Experience
May 6, 2025

I had a really bad experience with Perfume. Com. First, they sent me the wrong version of the fragrance I ordered, then when I tried again, the product they sent was super old—like made years ago! Another time, I noticed the size and price were totally off compared to other sites, and it felt like they were trying to rip me off. Even when I got what I ordered, it didn't smell right at all and looked fake. When I reached out, they didn't help much and expected me to pay to return it. Never ordering from them again.

Date of experience: April 26, 2025
Texas
1 review
0 helpful votes
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May 4, 2025

I received my product really quick. I love the way it smells. It was my first perfume light blue dolce and Gabbana.

Date of experience: April 23, 2025
Illinois
1 review
0 helpful votes
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May 4, 2025

Quick and easy ordering process. Very fast delivery. Will use again.

Date of experience: April 23, 2025
Massachusetts
1 review
0 helpful votes
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May 3, 2025

It came in record time my only complaint is the scent doesn't last

Date of experience: April 23, 2025
North Carolina
1 review
0 helpful votes
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May 3, 2025

The experience was great. I thought it was to good to be true and the timing I receive perfume was great. Thank you

Date of experience: April 23, 2025
District of Columbia
1 review
0 helpful votes
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May 3, 2025

This is my "go to" place. There are so many choices to choose from, whether for yourself or your significant other. The prices are very affordable. I would definitely recommend this site for anyone that's looking for a positive experience.

Date of experience: April 23, 2025
Michigan
1 review
0 helpful votes
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May 3, 2025

Great selections, terrific price and quick shipping. Will order again.

Date of experience: April 22, 2025
Wisconsin
1 review
0 helpful votes
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May 2, 2025

2/10 i love the smell but the scent dont on my body and it's not strong enough

Date of experience: April 22, 2025
Georgia
1 review
0 helpful votes
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May 2, 2025
Updated review

The only reason I cancel my subscription was because with another company I could get a particular one I wanted in a smaller size. Opium Over Red the only one you had available was for 178. Didn't want to spend that much. For smaller sizes with another company. But I loved your service.

Date of experience: April 22, 2025

Easy and great prices
April 25, 2025
Previous review

Easy and great prices

Date of experience: April 15, 2025
Indiana
1 review
0 helpful votes
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May 1, 2025

I love the smell but it seems to be watered down it wears off in bout hour then have to spray more. Shouldn't have to. Want all day lasting

Date of experience: April 20, 2025
Illinois
1 review
0 helpful votes
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April 29, 2025

I or der 2 perfumes and love them both order was intact and on time

Date of experience: April 19, 2025
Florida
1 review
0 helpful votes
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April 29, 2025

Very easy that's why i always order from here. And ships very fast

Date of experience: April 19, 2025
Oklahoma
1 review
0 helpful votes
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April 26, 2025

My first cologne from them and it smells awesome. Looking forward to many more to come.

Date of experience: April 16, 2025
Louisiana
1 review
0 helpful votes
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April 26, 2025

I'm satisfied with this company, I had more hits than misses, this is the first time my order took longer to come, usually comes in 2 business days this time took 4 /5 days but I will continue to buy from this company

Date of experience: April 14, 2025
Maryland
1 review
0 helpful votes
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April 26, 2025

Great smells so good can't wait til next month, Thank you!

Date of experience: April 15, 2025
Florida
1 review
0 helpful votes
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April 26, 2025

Product came very fast and I'm overall satisfied with my experience

Date of experience: April 15, 2025
Maryland
1 review
0 helpful votes
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April 22, 2025
Updated review

The process was fast and delivery on time, shipping updates and tracking information was updated regularly, experience with perfume. Com was wonderful.

Date of experience: April 12, 2025

Easy to navigate and lots of perfume and cologne choices,...
April 15, 2025
Previous review

Easy to navigate and lots of perfume and cologne choices, love it!

Date of experience: April 4, 2025
Pennsylvania
1 review
0 helpful votes
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April 20, 2025

So far it's ok
I'm new to this so I'm going to need time to figure all this out

Date of experience: April 10, 2025
Texas
1 review
0 helpful votes
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April 19, 2025

My package was stuck in transit so it was delivered late. Outside of that, I would order again.

Date of experience: April 9, 2025
Illinois
1 review
0 helpful votes
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April 19, 2025

Wonderful i stopped my subscription for a while and am so happy to be back!

Date of experience: April 8, 2025