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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
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The
message said free shipping and delivery was fast
I love Jivago 24k and I was so excited to see that you company still sells it. I use to buy it at Neiman Marcus, but they quit selling it. I've always received so any compliments about the fragrance, I really wouldn't want to wear anything else so please keep it in stock.
Excellent store, buy everything here and have very good customer service, I hope to return soon, thank you
Did not receive the last shipment I ordered will wait and see what happens with this one
Did not receive the last shipment I ordered will wait and see what happens with this one
Quick and easy shipping. A little taken back by the size of the bottles but the scents were nice.
So easy to order this perfume online and get the perfume you want.
Joy was recommended to me by a dear friend who always wear pretty fragrances. I ordered it and I received it within a few days. To my surprise! I'm wearing Joy at this moment! Love it!
Easy to navigate this site!
Found what I was looking for.
I placed 2 orders within the past 6 months, first one went well so a few weeks later I decided to order some other items that interested me... that one has been a nightmare.
I've been emailing back and forth with these people for about two months now trying to figure out where my order is or how to just get a refund. In their initial response they stated that they opened an inquiry with the delivery company (USPS) and that it was under review. After weeks of not getting an update I emailed again and got the same canned response of "the inquiry is under review" - that happened a few times so finally I got fed up and contacted the Better Business Bureau, and magically the next day I got an actual update that the claim had been denied and that the Post Office confirmed that they delivered the package. I have no idea how that is possible because even today when I look up the tracking number that I got for this order it still says that USPS is still waiting to receive the package in N. Y. At this point I'm done with this site, I'd rather pay the department store prices than deal with incompetent, lazy companies. BUYER BEWARE! Good luck to all who do business with this company and I hope there's never an issue with your orders.
Good and fast. I was looking for an item to match a fragrance just received as a gift and found what I was looking for to order. It arrived within a couple of days as requested.
Great value completely! HOWREVER, I have tried putting my correct address several times... I have sent email after email, I have tried several times to contact the company via phone (bogus number) which left me holding for over an hour...
Very easy to navigate. Pleasant to look at. Great selection of fragrances. Very quick delivery. Everything was perfect.
I had no problem placing order and delivery was quick. I have opened product to check but not used yet
You've got my favorite and for a lesser price! AND it arrived so quickly, it was amazing!
You've got my favorite and for a lesser price!
Shopping on this website is quick and easy. This company notifies you when a product comes back in stock.
Shopping on this website is quick and easy. This company notifies you when a product comes back in stock.
From ordering to delivery all was in an expeditious manor, love to try the different scents and premium brands at a discounted price.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

