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Perfume.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 3 days

Instant Feedback

133,318 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Smelling wonderful
June 4, 2021
Updated review

The
message said free shipping and delivery was fast

Date of experience: June 4, 2021

The message said free shipping
June 27, 2021
Previous review

The message said free shipping

Date of experience: May 28, 2021
Texas
4 reviews
0 helpful votes
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I love Jivago 24k and I was so excited to see that you company still sells it. I use to buy it at Neiman Marcus, but they quit selling it. I've always received so any compliments about the fragrance, I really wouldn't want to wear anything else so please keep it in stock.

Date of experience: June 4, 2021

Easy, always have product in stock
March 17, 2020
Previous review

Easy, always have product in stock

Date of experience: March 17, 2020
VE
2 reviews
0 helpful votes
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Good attention
June 6, 2021

Excellent store, buy everything here and have very good customer service, I hope to return soon, thank you

Date of experience: June 4, 2021
Florida
1 review
0 helpful votes
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Broken seal and bottle will not spray!
July 4, 2021
Updated review

Did not receive the last shipment I ordered will wait and see what happens with this one

Date of experience: June 4, 2021

Did not receive the last shipment I ordered will wait...
March 2, 2021
Previous review

Did not receive the last shipment I ordered will wait and see what happens with this one

Date of experience: March 2, 2021
New York
1 review
0 helpful votes
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Overall I'm happy
June 4, 2021
Updated review

Quick and easy shipping. A little taken back by the size of the bottles but the scents were nice.

Date of experience: June 4, 2021

Quick and easy
May 28, 2021
Previous review

Quick and easy

Date of experience: May 28, 2021
North Carolina
1 review
0 helpful votes
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Easy ordering
June 4, 2021
Updated review

So easy to order this perfume online and get the perfume you want.

Date of experience: June 4, 2021

So easy to order this perfume online
May 28, 2021
Previous review

So easy to order this perfume online

Date of experience: May 28, 2021
Florida
1 review
0 helpful votes
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Great job
June 4, 2021

Item caned as advertised, very pleased. Very reasonable prices

Date of experience: June 4, 2021
District of Columbia
2 reviews
0 helpful votes
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What a "JOY" by Dior
June 4, 2021
Updated review

Joy was recommended to me by a dear friend who always wear pretty fragrances. I ordered it and I received it within a few days. To my surprise! I'm wearing Joy at this moment! Love it!

Date of experience: June 4, 2021

Easy to shop!
May 28, 2021
Previous review

Easy to shop!

Date of experience: May 28, 2021
Texas
3 reviews
0 helpful votes
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Perfume
June 4, 2021
Updated review

Great! Easy to manage through... speedy delivery! Am so happy!

Date of experience: June 3, 2021

Great!
May 28, 2021
Previous review

Great! Easy to manage through

Date of experience: May 27, 2021
Virginia
1 review
0 helpful votes
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Great
June 4, 2021

I have used this site a few times. Always great service, product, and shipping.

Date of experience: June 3, 2021
Massachusetts
1 review
0 helpful votes
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Happy with my order, reasonable prices!
June 4, 2021
Updated review

Easy to navigate this site!
Found what I was looking for.

Date of experience: June 3, 2021

Easy to navigate this site!
May 28, 2021
Previous review

Easy to navigate this site!

Date of experience: May 27, 2021
California
1 review
0 helpful votes
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Discount prices... and discount service
July 4, 2021

I placed 2 orders within the past 6 months, first one went well so a few weeks later I decided to order some other items that interested me... that one has been a nightmare.
I've been emailing back and forth with these people for about two months now trying to figure out where my order is or how to just get a refund. In their initial response they stated that they opened an inquiry with the delivery company (USPS) and that it was under review. After weeks of not getting an update I emailed again and got the same canned response of "the inquiry is under review" - that happened a few times so finally I got fed up and contacted the Better Business Bureau, and magically the next day I got an actual update that the claim had been denied and that the Post Office confirmed that they delivered the package. I have no idea how that is possible because even today when I look up the tracking number that I got for this order it still says that USPS is still waiting to receive the package in N. Y. At this point I'm done with this site, I'd rather pay the department store prices than deal with incompetent, lazy companies. BUYER BEWARE! Good luck to all who do business with this company and I hope there's never an issue with your orders.

Date of experience: June 3, 2021
Georgia
2 reviews
0 helpful votes
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Efficient
July 3, 2021
Updated review

Good and fast. I was looking for an item to match a fragrance just received as a gift and found what I was looking for to order. It arrived within a couple of days as requested.

Date of experience: June 3, 2021

Good and fast
May 27, 2021
Previous review

Good and fast

Date of experience: May 27, 2021
Colorado
1 review
0 helpful votes
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Great
June 3, 2021

Good thank you, plan on ordering more send More and letting everyone I know about it

Date of experience: June 3, 2021
California
3 reviews
0 helpful votes
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Happy with product Not Website
June 3, 2021

Great value completely! HOWREVER, I have tried putting my correct address several times... I have sent email after email, I have tried several times to contact the company via phone (bogus number) which left me holding for over an hour...

Date of experience: June 3, 2021
Massachusetts
1 review
0 helpful votes
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Memories.
June 3, 2021
Updated review

Very easy to navigate. Pleasant to look at. Great selection of fragrances. Very quick delivery. Everything was perfect.

Date of experience: June 3, 2021

Very easy to navigate
May 27, 2021
Previous review

Very easy to navigate. Pleasant to look at.

Date of experience: May 27, 2021
Idaho
1 review
0 helpful votes
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My Experience
June 3, 2021

I had no problem placing order and delivery was quick. I have opened product to check but not used yet

Date of experience: June 3, 2021
Maryland
2 reviews
0 helpful votes
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Fantastic!
June 3, 2021
Updated review

You've got my favorite and for a lesser price! AND it arrived so quickly, it was amazing!

Date of experience: June 3, 2021

You've got my favorite and for a lesser price!
May 27, 2021
Previous review

You've got my favorite and for a lesser price!

Date of experience: May 27, 2021
Texas
1 review
0 helpful votes
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Order
June 3, 2021
Updated review

Shopping on this website is quick and easy. This company notifies you when a product comes back in stock.

Date of experience: June 3, 2021

Shopping on this website is quick and easy
May 27, 2021
Previous review

Shopping on this website is quick and easy. This company notifies you when a product comes back in stock.

Date of experience: May 27, 2021
New Jersey
3 reviews
0 helpful votes
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Scent Satisfaction
June 3, 2021

From ordering to delivery all was in an expeditious manor, love to try the different scents and premium brands at a discounted price.

Date of experience: June 3, 2021