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Perfume.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 3 days

Instant Feedback

133,319 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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First time shopper!
June 5, 2021

My overall experience was great, fast and easy!
I am very happy with my purchase!

Date of experience: June 5, 2021
North Dakota
1 review
0 helpful votes
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Dissatisfied
June 5, 2021

Not a good scent on the coach one the Ed Hardy barely has scent at all

Date of experience: June 5, 2021
Texas
1 review
0 helpful votes
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Great no problems! Highly recommend! Great customer service! Very happy.

Date of experience: June 5, 2021

Great no problems!
May 29, 2021
Previous review

Great no problems!

Date of experience: May 29, 2021
New Jersey
1 review
0 helpful votes
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Great service
June 5, 2021

Great service and price, quick delivery. Will use again

Date of experience: June 5, 2021
Pennsylvania
1 review
0 helpful votes
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Happy
June 5, 2021

I was extremely satisfied with my shopping experience.

Date of experience: June 5, 2021
South Dakota
1 review
0 helpful votes
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Work on you order page
June 5, 2021

Only problem. Your site doesn't work real smooth. It acted like it wasn't completing the order. No email stating an order was placed so we placed it again. You sent two orders. No prob we will use both. Just frustrating.

Date of experience: June 5, 2021
California
1 review
1 helpful vote
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Great reliable website with a wide range of excellent quality products available! Found exactly what I was looking for at a reasonable price and shipped within a reasonable time period,

Date of experience: June 5, 2021

Excellent website!
May 29, 2021
Previous review

Excellent website!

Date of experience: May 29, 2021
Texas
1 review
0 helpful votes
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Satisfied but pushed
June 5, 2021

Fast shipping but I was told my item was out of stock and was given a discount for another item and ended up receiving both at the same time. I felt pushed into buying more

Date of experience: June 5, 2021
Massachusetts
1 review
0 helpful votes
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Love the perfume
June 5, 2021

Great experience with distributor. Saw ad on Facebook and figured I'd give you a try. Will purchase from you again when needed

Date of experience: June 5, 2021
Iowa
1 review
0 helpful votes
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Smell good
June 5, 2021
Updated review

Awesome! Great service! The selection is always incredible.

Date of experience: June 4, 2021

Awesome!
May 29, 2021
Previous review

Awesome! Great service!

Date of experience: May 28, 2021
Virginia
1 review
0 helpful votes
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Quick, easy, great price
June 5, 2021
Updated review

Quick, easy, great price, Quick, easy, great price, Quick, easy, great price, Quick, easy, great price

Date of experience: June 4, 2021

Quick, easy, great price
November 3, 2019
Previous review

Quick, easy, great price

Date of experience: November 2, 2019
Iowa
1 review
0 helpful votes
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Perfume
June 5, 2021

I got my perfume delivered fast and the perfume smells amazing

Date of experience: June 4, 2021
South Dakota
1 review
0 helpful votes
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Perfume.com Rocks!
June 5, 2021

Great! Everything is perfect!
I'm so happy that I'm able to buy Estée Lauder Private Collection!

Date of experience: June 4, 2021
Virginia
1 review
0 helpful votes
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Excellent
June 4, 2021

Fast, Easy & Safe Didn't take long at all & it was right on my door step

Date of experience: June 4, 2021
Tennessee
1 review
0 helpful votes
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Great!
June 4, 2021
Updated review

Great! Great prices! Had my perfume I normally wear & have for years & it was cheaper than what I normally pay for it & I could order it, so much easier!

Date of experience: June 4, 2021

Great!
May 28, 2021
Previous review

Great! Great prices!

Date of experience: May 28, 2021
Maryland
1 review
0 helpful votes
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So excited that the bottles were bigger then I thought! Such great prices.

Date of experience: June 4, 2021

So excited...
May 28, 2021
Previous review

So excited... so easy and so affordable

Date of experience: May 28, 2021
Tennessee
1 review
0 helpful votes
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Good
June 4, 2021

Easy, no problems. Order arrived timely and intact.

Date of experience: June 4, 2021
Massachusetts
1 review
0 helpful votes
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Very good service
June 4, 2021
Updated review

I have always had a great experience with Perfume.com

Date of experience: June 4, 2021

What a great program!
March 25, 2021
Previous review

What a great program!

Date of experience: March 24, 2021
Michigan
1 review
0 helpful votes
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Great
June 4, 2021

Shopping was easy. Very fast shipping and delivery

Date of experience: June 4, 2021
Colorado
1 review
0 helpful votes
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Good review
June 4, 2021

Great price, good discount, fast delivery, and availability of product.

Date of experience: June 4, 2021