Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
From ordering to delivery all was in an expeditious manor, love to try the different scents and premium brands at a discounted price.
I love the choices listed on the site, and the perfume I received was wonderful. Ordering was quick, easy and at a great price.
Very pleased it was wrapped very good I was just very pleased
It was fun and it will make my mom happy. And it did make my mom very happy and we can't wait until the other perfumes starts coming in so she can try some more
It was fun and it will make my mom happy
Currently received the parcel after 18 days and its not 100% authentic. I bought this perfume as a gift for my dad. Want to give him as a gift because its bring back my childhood memory. Using his perfume when I was still 9 years old. The smells still on my cloth even after washing it and my mom can smell her ex husband even she's not seeing his face. But the perfume that I receive is not 100% authentic because I just now, I spray on my cloth, it won't longer lasting and the smells is not same as what I use 21 years ago. Short word. I was so disappointed.
No problems, Easy to order. The only thing I wanted the old bottle of cologne that I used to get but they must not make it anymore so I settled for the after shave. The cologne is a little bit stronger and will last longer than the after shave. Did you stop making it?
I never got my discount as promised for. Putting in code p777
Full price was charged... how do in get the refund of 20%
Got a note that discount was applied and I'll get my 20% back
I never got my discount as promised for. Putting in code p777
Full price was charged... how do in get the refund of 20%
I have been looking for this perfiom for long time and I found it here, price was good and I believe it's original and it's not fake(hopefully it is original) in the end I'm happy with my purchase but I wish they could give us some Guarantee or Proof it is original
Tried the Lalique Eau de Toilette. Nice, subtle scent, but wish it lasted a little bit longer. But it was a steal at less than $12 for a 4 oz. Bottle.
Received my order in a timely matter
Price was good
Do not like that I have to write a number of words in this survey, friends, stores
Product packaged well. Much appreciated as this is my favorite cologne
So happy to find the fragrance my husband loves to wear and at a most reasonable price. It is a difficult fragrance to find.
So happy to find the fragrance my husband loves to wear and at a most reasonable price. It is a difficult fragrance to find.
So happy they had what I wanted in stock, and the best prices around.
So happy they had what I wanted in stock.
I was very disappointed with the Lily of the valley scent by Yardley. It doesn't smell at all like lilies of the valley.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

