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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 1 day

Instant Feedback

133,322 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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RitaJ
June 2, 2021
Updated review

I love it! I found what I was looking for wide variety.

Date of experience: June 1, 2021

I love it!
May 24, 2021
Previous review

I love it! I found what I was looking for wide variety.

Date of experience: May 24, 2021
Texas
1 review
0 helpful votes
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New Customer
June 2, 2021
Updated review

Quick and easy, and it arrived sooner than expected.

Date of experience: June 1, 2021

Quick and easy, just hope it gets here fast!
May 25, 2021
Previous review

Quick and easy, just hope it gets here fast!

Date of experience: May 25, 2021
Maryland
2 reviews
0 helpful votes
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Thank you so much for making my online shopping experience safe, fun and easy. I've been searching for Mark Jacobs Daisy eau so sweet, and now I was able to order from you. Super awesome! I can't wait to get it.

Date of experience: June 1, 2021

Thank you so much for making my online shopping experience...
February 26, 2020
Previous review

Thank you so much for making my online shopping experience safe, fun and easy. I've been searching for Mark Jacobs Daisy eau so sweet, and now I was able to order from you. Super awesome! I can't wait to get it.

Date of experience: February 26, 2020
Germany
1 review
0 helpful votes
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Everything was shipped promptly and was as described except for the Liz Sport body spray. It doesn't smell the same as i usually get but everything else was fine.

Date of experience: June 1, 2021
Georgia
1 review
0 helpful votes
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First Time
June 1, 2021

This was my first time ordering and I am very pleased the fragrance smells exactly the way it should!

Date of experience: June 1, 2021
Delaware
2 reviews
0 helpful votes
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Impressive
June 1, 2021

Super fast delivery and notified me when my product was in stock

Date of experience: June 1, 2021
New York
1 review
0 helpful votes
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Givenchy III
June 1, 2021

I was on a waiting list and received an e-mail when it was available. I had forgotten about it so was pleasantly surprised!

Date of experience: June 1, 2021
Georgia
1 review
0 helpful votes
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Shopping was easy and convenient. No problems. Was not hard to find what I was looking for

Date of experience: June 1, 2021
California
1 review
0 helpful votes
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U
June 1, 2021

U Bby clasificado Chico hi coo coo coo cute is god

Date of experience: June 1, 2021
District of Columbia
1 review
0 helpful votes
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Patou 1000
June 1, 2021

Easy online ordering. Lovely to see all those perfumes particularly ones that I thought were no longer made.

Date of experience: June 1, 2021
Illinois
1 review
0 helpful votes
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Heaven sent perfume
June 1, 2021
Updated review

Happy with the smell. Takes a little while for the original scent to appear and doesnt last very long. Just wish the original was out there,

Date of experience: June 1, 2021

Site fairly easy to navigate, hope the perfume lives...
May 25, 2021
Previous review

Site fairly easy to navigate, hope the perfume lives up to what I remember!

Date of experience: May 25, 2021
Texas
1 review
0 helpful votes
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Service
June 1, 2021

All was well with the order except 1 of the bottle was broken in which there customer service (Jose) has been very helpful to correct the matter.

Date of experience: June 1, 2021
Wisconsin
1 review
0 helpful votes
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Excellent
June 1, 2021
Updated review

Excellent experience. Site was easy to navigate. My hubby loved it!

Date of experience: June 1, 2021

Excellent experience
May 25, 2021
Previous review

Excellent experience

Date of experience: May 25, 2021
California
1 review
0 helpful votes
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Great Scents
June 1, 2021

This is my first time using perfume.com and I was really impressed on the delivery time they were fast, and really easy to buy from, the 4 value pays made it easy for to purchase a couple of my favorite colognes.

Date of experience: May 31, 2021
Ohio
1 review
0 helpful votes
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Good service
June 1, 2021

Ordered the perfume for my girl friend and got it in a reasonable time, will definitely be buying from here again

Date of experience: May 31, 2021
Minnesota
1 review
0 helpful votes
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Great Experience
June 1, 2021

So easy and smooth! Will
Definitely shop here again!
From cart to door, it was so fast!
Love my perfume, happy with my order and happy with my experience.

Date of experience: May 31, 2021
Kentucky
2 reviews
0 helpful votes
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Exactly what I expected
May 31, 2021

Easy to order and quick on delivery it was sent straight to my house

Date of experience: May 31, 2021
Texas
1 review
0 helpful votes
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Availability of retired perfumes. And fast delivery.
May 31, 2021
Updated review

Availability of perfumes that you cant get in stores.

Date of experience: May 31, 2021

Availability of perfumes that you cant get in stores
February 3, 2020
Previous review

Availability of perfumes that you cant get in stores.

Date of experience: February 3, 2020
New York
1 review
0 helpful votes
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John's Perfume Purchase
May 31, 2021
Updated review

Awesome shopping experience, great product wonderful prices

Date of experience: May 31, 2021

Great shopping experience
May 24, 2021
Previous review

Great shopping experience

Date of experience: May 24, 2021
New Jersey
1 review
0 helpful votes
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The product came so fast
May 31, 2021
Updated review

It was easy to use the sight and was delivered very fast

Date of experience: May 31, 2021

It was easy
May 23, 2021
Previous review

It was easy

Date of experience: May 23, 2021