Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered the perfume for my girl friend and got it in a reasonable time, will definitely be buying from here again
So easy and smooth! Will
Definitely shop here again!
From cart to door, it was so fast!
Love my perfume, happy with my order and happy with my experience.
Easy to order and quick on delivery it was sent straight to my house
Availability of perfumes that you cant get in stores.
Availability of perfumes that you cant get in stores.
Awesome shopping experience, great product wonderful prices
It was easy to use the sight and was delivered very fast
Great and fast easy to navigate the page, affordable and great product
Quick and easy to order with a speedy delivery. They arrived in wonderful condition and I am very happy with my experience.
I like discounts i show on line quite often my experiences was a good one
Mi primera vez comprando y me gusto mucho pronto compro de nuevo
Was a little disappointed. Not like I had in the past... stronger now.
I purchased several items to test them to see if I would purchase the bottles. Two of the sample viles were empty, or had evaporated. So I couldnt spray to see how they smell on me. I didnt expect this from Perfume.com, and I want a refund.
Love the fresh clean smell. The patchouli hints reminded me of younger years.
I am so excited! I received my products within a couple of days. I definitely will
Fast! Easy. Good price. Free ship. Packaged very well.
Wonderful shopping experience and i will do it again.
The bottle is correct. However, the scent is extremely faint and unfortunately doesn't last like the fragrance purchased in the store. I will not purchase from this site again.
I love the customer service but the perfume I ordered stinks! It smells like cheap soap trying to cover odor
It was great experience and I love my perfume Victoria, s Secret Pure Seduction La Creme scent
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

