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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 1 day

Instant Feedback

133,322 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Good service
June 1, 2021

Ordered the perfume for my girl friend and got it in a reasonable time, will definitely be buying from here again

Date of experience: May 31, 2021
Minnesota
1 review
0 helpful votes
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Great Experience
June 1, 2021

So easy and smooth! Will
Definitely shop here again!
From cart to door, it was so fast!
Love my perfume, happy with my order and happy with my experience.

Date of experience: May 31, 2021
Kentucky
2 reviews
0 helpful votes
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Exactly what I expected
May 31, 2021

Easy to order and quick on delivery it was sent straight to my house

Date of experience: May 31, 2021
Texas
1 review
0 helpful votes
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Availability of retired perfumes. And fast delivery.
May 31, 2021
Updated review

Availability of perfumes that you cant get in stores.

Date of experience: May 31, 2021

Availability of perfumes that you cant get in stores
February 3, 2020
Previous review

Availability of perfumes that you cant get in stores.

Date of experience: February 3, 2020
New York
1 review
0 helpful votes
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John's Perfume Purchase
May 31, 2021
Updated review

Awesome shopping experience, great product wonderful prices

Date of experience: May 31, 2021

Great shopping experience
May 24, 2021
Previous review

Great shopping experience

Date of experience: May 24, 2021
New Jersey
1 review
0 helpful votes
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The product came so fast
May 31, 2021
Updated review

It was easy to use the sight and was delivered very fast

Date of experience: May 31, 2021

It was easy
May 23, 2021
Previous review

It was easy

Date of experience: May 23, 2021
North Carolina
1 review
0 helpful votes
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Great price and quick delivery
May 31, 2021
Updated review

Great and fast easy to navigate the page, affordable and great product

Date of experience: May 31, 2021

Great and fast
May 24, 2021
Previous review

Great and fast

Date of experience: May 24, 2021
Utah
1 review
0 helpful votes
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Loved it!
May 31, 2021

Quick and easy to order with a speedy delivery. They arrived in wonderful condition and I am very happy with my experience.

Date of experience: May 31, 2021
Pennsylvania
1 review
0 helpful votes
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Good experience
May 31, 2021
Updated review

I like discounts i show on line quite often my experiences was a good one

Date of experience: May 31, 2021

I like discounts
May 24, 2021
Previous review

I like discounts

Date of experience: May 24, 2021
Massachusetts
1 review
0 helpful votes
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Todo bien y muy rápido gracias
May 31, 2021

Mi primera vez comprando y me gusto mucho pronto compro de nuevo

Date of experience: May 31, 2021
New York
1 review
0 helpful votes
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Not like I remembered!
May 31, 2021

Was a little disappointed. Not like I had in the past... stronger now.

Date of experience: May 31, 2021
Minnesota
1 review
0 helpful votes
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Disappointed and sad
June 30, 2021

I purchased several items to test them to see if I would purchase the bottles. Two of the sample viles were empty, or had evaporated. So I couldnt spray to see how they smell on me. I didnt expect this from Perfume.com, and I want a refund.

Date of experience: May 31, 2021
Hawaii
1 review
0 helpful votes
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Great Experience
May 31, 2021
Updated review

Very easy to use website fast delivery great products

Date of experience: May 31, 2021

Very easy to use website
May 23, 2021
Previous review

Very easy to use website

Date of experience: May 23, 2021
Colorado
1 review
0 helpful votes
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Effortless
May 31, 2021

Very easy and quick transaction... will definitely buy again!

Date of experience: May 30, 2021
Rhode Island
1 review
0 helpful votes
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Love it
May 31, 2021
Updated review

Love the fresh clean smell. The patchouli hints reminded me of younger years.

Date of experience: May 30, 2021

Very quick and easy
May 24, 2021
Previous review

Very quick and easy

Date of experience: May 23, 2021
California
1 review
0 helpful votes
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Extremely pleased.
May 31, 2021
Updated review

I am so excited! I received my products within a couple of days. I definitely will

Date of experience: May 30, 2021

Its great!
May 24, 2021
Previous review

Its great! Thank u.

Date of experience: May 23, 2021
New Jersey
1 review
0 helpful votes
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Great Shopping Experience
May 31, 2021
Updated review

Fast! Easy. Good price. Free ship. Packaged very well.

Date of experience: May 30, 2021

Fast!
May 24, 2021
Previous review

Fast! Easy. Good price. Free ship.

Date of experience: May 23, 2021
Florida
1 review
0 helpful votes
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Wonderful buy. Love my new fragances.
May 31, 2021
Updated review

Wonderful shopping experience and i will do it again.

Date of experience: May 30, 2021

Great shopping experience
May 23, 2021
Previous review

Great shopping experience.

Date of experience: May 23, 2021
Texas
1 review
0 helpful votes
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Right Bottle. Faint Scent
June 30, 2021

The bottle is correct. However, the scent is extremely faint and unfortunately doesn't last like the fragrance purchased in the store. I will not purchase from this site again.

Date of experience: May 30, 2021
Wisconsin
1 review
0 helpful votes
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The perfume I chose stinks
June 29, 2021
Updated review

I love the customer service but the perfume I ordered stinks! It smells like cheap soap trying to cover odor

Date of experience: May 30, 2021

Fast, good service
April 26, 2021
Previous review

It was great experience and I love my perfume Victoria, s Secret Pure Seduction La Creme scent

Date of experience: April 25, 2021