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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I was so excited to find my favorite perfume in a smaller bottle for my purse! The shipping was super fast!
This really has been one of the best online shopping experiences I had. With out doubt!
This really has been one of the best online shopping experiences I had.
I appreciate the ease of ordering. Do you ever carry
Chanel?
I appreciate the ease of ordering. Do you ever carry
Chanel?
Great! Very easy and had what I wanted and needed. The product came in perfect shape and smells good. My daughter is happy with it.
They all smell so nice I am very pleased. And they are beautiful
Been trying to find it thank you for having some in stock
I am extremely happy with my purchase. The speed of the delivery was amazing. I will be a continuous customer.
Received my product in a timely manner with great Quality
Started at $10 then $11 and in the end $14... Not sure how that happened but still a little cheaper than the stores. Overall I'm still very happy! And they shipped it out right away!
Started at $10 then $11 and in the end $14... Not sure how that happened but still a little cheaper than the stores
I can always expect excellent product and service with perfume.com. Thank you
It was very easy to order and received it faster than I thought I would. Will probably order again
Love Dusting Powder. Perfume.com has just about everything. Exactly what I wanted.
Immediately of opening package I could tell it was knock off. The genuine bottle is actually frosted but this one was clear. The smell is definitely not genuine and it's noticeably light in scent. Dissapointed to say the least.
Good delivery and exceed my expectations
Excellent service, buy your perfume is very easy I love it
My order shipped out quickly and it was packaged well.
Like the search of brands and availability of products
Like the search of brands and availability of products
Love this site and it's ease. My last purchase was Perfume spray in a tester bottle. The bottle top stuck when opening, and the spray top was used many times. Too much spray came out unevenly and even the sprayer was a little off. Will not opt for that again. Otherwise, all good experience!
Love this site and it's ease. My last purchase was Perfume spray in a tester bottle. The bottle top stuck when opening, and the spray top was used many times. Too much spray came out unevenly and even the sprayer was a little off. Will not opt for that again. Otherwise, all good experience!
Great and easy site to shop. Like the discount and free shipping.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

