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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Wife loves Eternity, however this is not the same.
Authentic, great value, amazing bottles, fast shipping
Save yourself money. They are as expensive as in the shop but not real ones, just the fakes. You are better off going to the store.
Best place to purchase perfume! Amazing service and shipping!
Huge huge huge accolades to Perfume.com. I discovered fraudulent charges on my account and contacted them. They reversed the charges, flagged the transactions, and my funds were returned to my account in less than 24 hours.
I am so truly grateful to their handling and the results of my situation.
THANK YOU Perfume.com team!
(Yes, I had another review for another online store on here for the same situation. Both are completely legit and both deserve recognition for their efforts. That sort of customer service is rare these days.)
It was an amazing smell very light I can't wait to continue shopping
Excellent service and I received my order in a few days. I have no complaints. Thank you.
When looking for a specific perfume can usually find it here. Never disappointed with the delivery time and always received in unused original packaging.
It started on the wrong foot but after reaching out to them, I received great service.
I accidentally touched the screen twice when I was choosing my Red Door, your screen wouldn't let me subtract one bottle from my order. Although I enjoy Red Door it would take me a long time to use a bottle this size.
Hard to change a outdated credit card!
Love it all. Still looking to order 2 red door body powder if available. Please advise. Thank you.
Great! Easy to use site. Wide variety of the best brands.
Excellent product, fast delivery, reasonable pricing
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

