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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,293
This company responds to reviews on average within 8 days

Instant Feedback

133,266 reviews

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
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Wrong item
August 30, 2022

Wife loves Eternity, however this is not the same.

Date of experience: August 30, 2022
DO
1 review
0 helpful votes
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Buenos perfumes
August 27, 2022

Gracias por ayudarme a comprar un buen perfume de calidad

Date of experience: August 27, 2022
Pennsylvania
1 review
0 helpful votes
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AUTHENTIC
August 27, 2022

Authentic, great value, amazing bottles, fast shipping

Date of experience: August 27, 2022
Australia
1 review
0 helpful votes
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Save yourself money. They are as expensive as in the shop but not real ones, just the fakes. You are better off going to the store.

Date of experience: August 26, 2022
California
1 review
0 helpful votes
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Easy & Quickly
August 25, 2022

Site is easy to use and they're quick to send your orders

Date of experience: August 25, 2022
Georgia
1 review
0 helpful votes
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100% recommend!
August 23, 2022

Best place to purchase perfume! Amazing service and shipping!

Date of experience: August 23, 2022
Washington
1 review
0 helpful votes
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Huge huge huge accolades to Perfume.com. I discovered fraudulent charges on my account and contacted them. They reversed the charges, flagged the transactions, and my funds were returned to my account in less than 24 hours.

I am so truly grateful to their handling and the results of my situation.

THANK YOU Perfume.com team!

(Yes, I had another review for another online store on here for the same situation. Both are completely legit and both deserve recognition for their efforts. That sort of customer service is rare these days.)

Date of experience: August 23, 2022
Tennessee
1 review
0 helpful votes
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5 star
August 23, 2022

THE PREVIOUS ONE WAS EXCELLENT AND RELIABLE BUT THIS TIME, IT'S VERY PERFECT AND EXCEPTIONAL. THANKS

Date of experience: August 22, 2022
Texas
1 review
0 helpful votes
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Cologne
August 21, 2022

It was an amazing smell very light I can't wait to continue shopping

Date of experience: August 20, 2022
Wisconsin
1 review
0 helpful votes
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FANTASTIC
August 20, 2022

Love this place, shipping was fast packaging perfect, I will never shop anywhere else for my perfume

Date of experience: August 20, 2022
Maryland
1 review
0 helpful votes
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Pleased!
August 20, 2022

Quick delivery. Pleasant fragrance. Website easy to use.

Date of experience: August 20, 2022
Florida
1 review
0 helpful votes
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Excellent service
August 19, 2022

Excellent service and I received my order in a few days. I have no complaints. Thank you.

Date of experience: August 19, 2022
Florida
1 review
0 helpful votes
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Great selection of scents
August 19, 2022

When looking for a specific perfume can usually find it here. Never disappointed with the delivery time and always received in unused original packaging.

Date of experience: August 18, 2022
Minnesota
1 review
0 helpful votes
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Great Service
August 16, 2022

It started on the wrong foot but after reaching out to them, I received great service.

Date of experience: August 16, 2022
Nevada
1 review
0 helpful votes
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Good
August 16, 2022

Easy simple good great selection easy to shop and choose

Date of experience: August 15, 2022
Oklahoma
1 review
0 helpful votes
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To much.
August 16, 2022

I accidentally touched the screen twice when I was choosing my Red Door, your screen wouldn't let me subtract one bottle from my order. Although I enjoy Red Door it would take me a long time to use a bottle this size.

Date of experience: August 15, 2022
Ohio
1 review
0 helpful votes
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Good
August 15, 2022
Updated review

Good and glad they ship to me! I didn't have to get out!

Date of experience: August 15, 2022

Hard to change a outdated credit card!
August 6, 2022
Previous review

Hard to change a outdated credit card!

Date of experience: August 6, 2022
Washington
1 review
0 helpful votes
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Red door products
August 12, 2022

Love it all. Still looking to order 2 red door body powder if available. Please advise. Thank you.

Date of experience: August 12, 2022
Nevada
2 reviews
0 helpful votes
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Easy to navigate
August 11, 2022
Updated review

Great! Easy to use site. Wide variety of the best brands.

Date of experience: August 11, 2022

Great!
August 4, 2022
Previous review

Great! Easy to use site.

Date of experience: August 4, 2022
Kansas
1 review
0 helpful votes
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Perfume.com Rocks
August 9, 2022

Excellent product, fast delivery, reasonable pricing

Date of experience: August 9, 2022