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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,293
This company responds to reviews on average within 8 days

Instant Feedback

133,266 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Angel nova
September 22, 2022

Very happy with this product and the timely shipping

Date of experience: September 22, 2022
Nevada
2 reviews
6 helpful votes
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Overall
September 21, 2022

Great prices for big bottles! So easy to order and got here fast!

Date of experience: September 21, 2022
Missouri
1 review
2 helpful votes
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I absolutely love this site!
September 21, 2022

I absolutely love this site!

Everything arrives quickly and in good order. I have never had an issue with anything I've ordered from Perfume.com. I only wish there were not such a problem keeping some items in stock! Of course, that is not their fault! The pandemic has hit us all hard.

Date of experience: September 21, 2022
California
2 reviews
0 helpful votes
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Percume
September 20, 2022

Great! For product and service! I will definately be shopping on this site again…especially now that we are getting closer to Christmas and I have 3 girls who love to smell good

Date of experience: September 20, 2022
Maryland
1 review
0 helpful votes
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Fragrances
September 20, 2022

I love this site, is haven't had any issues with my purchases being wrong and they ship your items fast.

Date of experience: September 20, 2022
Minnesota
1 review
0 helpful votes
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Great Experience with Perfume.com
September 20, 2022

It's always risky trying to a new fragrance online however perfume.com makes it easy. Great prices and arrived in a timely manner.

Date of experience: September 20, 2022
North Carolina
1 review
0 helpful votes
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HAPPY
September 18, 2022

Very happy with all my perfumes. Have always been delivered promptly and never damaged. Would recommend this company to anyone as I've had good service with them.

Date of experience: September 17, 2022
Georgia
1 review
0 helpful votes
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Great perfume!
September 17, 2022

Awesome and fast. Great product. Will shop again love all the choices.

Date of experience: September 17, 2022
Kentucky
1 review
0 helpful votes
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Good purchase
September 17, 2022

Nice and satisfactory purchase, where you buy your favorite fragrances, they also have fast shipping

Date of experience: September 16, 2022
Texas
1 review
0 helpful votes
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Purchase
September 17, 2022

Easy to use website. No problem searching or completing my order.

Date of experience: September 16, 2022
Pennsylvania
1 review
0 helpful votes
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Satisfaction review
September 16, 2022

Excellent service. Timely delivery. Notified each step in shipping phase.

Date of experience: September 16, 2022
Texas
1 review
0 helpful votes
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Great scent
September 13, 2022

Great experience. I will purchase again. Shipping was fast.

Date of experience: September 13, 2022
Florida
2 reviews
0 helpful votes
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Pleasures by Estée Lauder
September 13, 2022
Updated review

I've never had problems ordering from this site it's user friendly and my products arrive quickly.

Date of experience: September 12, 2022

It was a pleasant experience
December 8, 2021
Previous review

It was a pleasant experience

Date of experience: December 7, 2021

Everything was fine
September 28, 2020
Previous review

Everything was fine.

Date of experience: September 27, 2020
Ohio
1 review
0 helpful votes
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Everything went well
September 12, 2022

Everything went well. Good company to deal with for perfume

Date of experience: September 12, 2022
Florida
1 review
0 helpful votes
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As promised
September 12, 2022

I was pleased with my experience, and comfortable ordering, I've ordered before

Date of experience: September 11, 2022
Texas
1 review
0 helpful votes
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Great product
September 11, 2022

Easy to order and I received the product right way.

Date of experience: September 11, 2022
District of Columbia
1 review
0 helpful votes
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Wonderful
September 10, 2022

Very good had a wide selection of products to chose from

Date of experience: September 9, 2022
Mississippi
1 review
0 helpful votes
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I'm new to this site, so I really haven't had much experience as of yet. We'll see as the holidays purchasing are coming up. That's when good sites can become GREAT retail businesses if the sales and planning are the real proofs. Thank yoy, be well!

Date of experience: September 5, 2022
Canada
1 review
0 helpful votes
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Poor customer service
October 2, 2022

I bought 4 items for $125 total. The order did not appear to go through, so I started again and the order went through. A few days later I realized they had processed two identical orders - charged me for both and shipped both. These were identical orders which were entered within a few minutes of each other. I qualified for free shipping for both orders. I contacted the company and they said I could return the second order by downloading a return slip. They also acknowledged that they knew I had not meant to submit two identical orders.
I shipped the duplicate order back on June 25th. On the website it indicated that I would be charged for shipping the items back. I contacted the company and they said that, yes, I would be charged for the shipping.
By The end of August I still had not received a refund. I tried to track the package, but the carrier had no information.
After threatening the company that I would have my card company reverse the charges if I did not receive the refund soon, they finally tracked the package down and sent me a refund. However, they charged me over 40$ for shipping a small box which weighed about 1 pound.
I used to really like this company and I've bought a lot of perfume from them. But I won't be dealing with them again due to the way I was treated and due to their shady practices.

Date of experience: September 2, 2022
California
1 review
0 helpful votes
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I will be ordering again
August 31, 2022

Easy and way cheaper than Amazon and any other site

Date of experience: August 31, 2022