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Perfume.com

4.6

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,294
This company responds to reviews on average within 8 days

Instant Feedback

133,274 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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My go-to site for fragrance
October 8, 2022

I get a fragrance atomizer every month which serves yo introduce me to new fragrances. I've come back to purchase the full size bottles of some of them, and Perfume. Com always makes buying fragrance very affordable. The shipping times are lightening fast.

Date of experience: October 8, 2022
Florida
2 reviews
0 helpful votes
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Great service
October 8, 2022

My order arrived speedily and well-wrapped, for which I was grateful.

Date of experience: October 7, 2022
North Carolina
1 review
0 helpful votes
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Great service fast delivery
October 8, 2022

I love that my order will arrive fast that the awesome and very good part and the variety is really great

Date of experience: October 7, 2022
New York
2 reviews
1 helpful vote
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Horrible Buying Experience
November 6, 2022

Horrible experience. Placed an order for a perfume bottle, with accurate billing and shipping information.
Got an AVS match + Zip Match, and even approved the transaction with Chase Fraud.

Perfume emails me saying the order will remain on HOLD until i provide a "6-digit merchant authorization number"

Chase bank had no idea what this is and what I was asking for.

After 2 calls to Chase bank, and 2 calls to perfume.com, I ended up putting them on the phone together. Chase had NO IDEA what they were asking for.

None of the customer support people at Perfume.com were helpful, and just keep telling me and chase that we need to provide this code that doesnt seem to exist.

It's 2022, where have you ever heard of an online shopping experience like this?

Anyway, I'm now waiting for "Perfume.com Billing dept" to contact me. Who I am sure will ask me to obtain a 6-digit authorization code.

This is my first and last purchase with this company.

Date of experience: October 7, 2022
Virginia
1 review
0 helpful votes
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So far so good
October 6, 2022

The shipping was excellent. The website was very easy to navigate. Even though they mini. I didn't realize how mini but still a great item.

Date of experience: October 6, 2022
Michigan
1 review
0 helpful votes
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Very good product
October 4, 2022

My experience was excellent. The product was delivered intact and on time. Very good experience. I highly recommend it.

Date of experience: October 3, 2022
California
1 review
0 helpful votes
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Excellent price, fast ship.
October 4, 2022

Excellent will use this site again. Highly recommend. There are many brands to chose from.

Date of experience: October 3, 2022
Norway
2 reviews
0 helpful votes
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Scam
November 2, 2022

Hi.
They send my item by DHL express post company. I paid for post to perfume.com. When i received my item. DHL send me 32 dolor invice.
perfume.com did not tell me anything about this.

Date of experience: October 3, 2022
Michigan
1 review
0 helpful votes
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Good job
October 2, 2022

Exactly what I ordered, and came when they said it would

Date of experience: October 2, 2022
Florida
1 review
0 helpful votes
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Tresor
October 2, 2022

Easy ordering, prompt delivery. Will definitely order again.

Date of experience: October 1, 2022
Florida
1 review
0 helpful votes
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No
October 2, 2022

No I do not appreciate your app not having an option to skip without providing 50 characters first.

Date of experience: October 1, 2022
Michigan
1 review
0 helpful votes
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Awesome
September 30, 2022

I was hesitant about ordering from Perfume.com but decided to give it a try. The experience was fabulous & received my order very quick.

Date of experience: September 30, 2022
Texas
2 reviews
0 helpful votes
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Fast, efficient service
September 30, 2022

I've ordered a couple different fragrances from perfume.com. They've arrived earlier than expected and always packaged well. Nothing broken here!

Date of experience: September 30, 2022
Minnesota
1 review
0 helpful votes
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Great company
September 28, 2022

I've ordered from them many times over the years and I've always received super fast delivery and quality products.

Date of experience: September 27, 2022
Mississippi
2 reviews
0 helpful votes
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Fragrance
September 27, 2022
Updated review

Ok shopping experience. I should have ordered something that I am familiar with and know that I would like.

Date of experience: September 26, 2022

Good shopping experience
September 18, 2021
Previous review

Good shopping experience.

Date of experience: September 18, 2021
Michigan
2 reviews
0 helpful votes
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Angel
September 24, 2022

Fast, easy, good price, convenient. My whole family wears this

Date of experience: September 24, 2022
Pennsylvania
1 review
0 helpful votes
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I've shopped other perfume sites and this quickly became a favorite. They ship fast. The order is always packaged well and everything is authentic.( No knock offs.) OH and they've not made one mistake in any of my orders. Perfect from start to finish!

Date of experience: September 23, 2022
Louisiana
1 review
0 helpful votes
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Excellent, but would like more coupons.
September 23, 2022

It's perfume. What more can I say. And it's my favorite.

Date of experience: September 23, 2022
California
1 review
0 helpful votes
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Yellow
September 23, 2022

Good experience with perfume.com. Happy happy day to your friends family merry

Date of experience: September 23, 2022
Arizona
1 review
0 helpful votes
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Shopping for perfumes
September 23, 2022
Updated review

Loved that I can find what I want so easily! The amount of perfumes & colognes for men was wonderful.

Date of experience: September 23, 2022

Good!
September 26, 2020
Previous review

Good!

Date of experience: September 26, 2020