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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I get a fragrance atomizer every month which serves yo introduce me to new fragrances. I've come back to purchase the full size bottles of some of them, and Perfume. Com always makes buying fragrance very affordable. The shipping times are lightening fast.
My order arrived speedily and well-wrapped, for which I was grateful.
I love that my order will arrive fast that the awesome and very good part and the variety is really great
Horrible experience. Placed an order for a perfume bottle, with accurate billing and shipping information.
Got an AVS match + Zip Match, and even approved the transaction with Chase Fraud.
Perfume emails me saying the order will remain on HOLD until i provide a "6-digit merchant authorization number"
Chase bank had no idea what this is and what I was asking for.
After 2 calls to Chase bank, and 2 calls to perfume.com, I ended up putting them on the phone together. Chase had NO IDEA what they were asking for.
None of the customer support people at Perfume.com were helpful, and just keep telling me and chase that we need to provide this code that doesnt seem to exist.
It's 2022, where have you ever heard of an online shopping experience like this?
Anyway, I'm now waiting for "Perfume.com Billing dept" to contact me. Who I am sure will ask me to obtain a 6-digit authorization code.
This is my first and last purchase with this company.
The shipping was excellent. The website was very easy to navigate. Even though they mini. I didn't realize how mini but still a great item.
My experience was excellent. The product was delivered intact and on time. Very good experience. I highly recommend it.
Excellent will use this site again. Highly recommend. There are many brands to chose from.
Hi.
They send my item by DHL express post company. I paid for post to perfume.com. When i received my item. DHL send me 32 dolor invice.
perfume.com did not tell me anything about this.
No I do not appreciate your app not having an option to skip without providing 50 characters first.
I was hesitant about ordering from Perfume.com but decided to give it a try. The experience was fabulous & received my order very quick.
I've ordered a couple different fragrances from perfume.com. They've arrived earlier than expected and always packaged well. Nothing broken here!
I've ordered from them many times over the years and I've always received super fast delivery and quality products.
Ok shopping experience. I should have ordered something that I am familiar with and know that I would like.
I've shopped other perfume sites and this quickly became a favorite. They ship fast. The order is always packaged well and everything is authentic.( No knock offs.) OH and they've not made one mistake in any of my orders. Perfect from start to finish!
It's perfume. What more can I say. And it's my favorite.
Loved that I can find what I want so easily! The amount of perfumes & colognes for men was wonderful.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

