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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
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The spray has a very weak fragrance compared to the Charlie we have been buying.
I ordered 4 perfumes for my mom'm birthday. They arrived with dhl really fast and in superb condition. I'm really pleased!
Great service good price! Shipping was fast! I love the product too!
My experience with ordering from perfume.com was fast and simple. Very satisfied customer!
In the beginning i was apprehensive, anyhow took the risk but eventually experienced full satisfaction in prompt delivery and genuine products.
I will recommend this site to all my family and friends.
I am pleased with my purchase, particularly free delivery, I would not have made this
purchase if it was not offered.
My experience was very good with this company was completed in good standings... yes
Great product selection and easy checkout process. Awesome experience.
Easy to find and purchase my choice of fragrance.
I'm happy from purchase.
Received my order, and packaged very professionally. Items I purchased was original and high quality.
Was easy to order and no hassel was not happy when i opened the box to find one item missing tryed to call and was put on hold after five minutes or more said the heck with it and hung up
Everything i was looking for in one place and i don't have to leave home & i really like the discount &free shiping
Very pleased with the easiness of finding what I wanted and the ordering process
Great prices and always fast delivery! Definitely coming back for more!
Gratificante y de mucha calidad en la atención y servicio. Excelentes precios.
The size was for the larger one and a great price!
My experience was good I would bye again soon. Good
First time ordering from perfume.com. Great price and fast shipping! Packaging was excellent! Will shop here again!
Quick shipping. Very fine overall service. Asdf jkl; askd fiipri quipioioert this isn't necessary; 50 characters is a total waste of time especially when you get the same answers in other questions. Research says most surveys can be streamlined and get a higher percentage of return
Great. Nice and easy and quick! Lots of choices and Dolce Vita which I love too!
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. š If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer š« We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com š¦ We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS š. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

