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Perfume.comReviews 8,918

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
695
value
3,481
shipping
3,527
quality
8,256
This company responds to reviews on average within 12 days

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133,120 reviews

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New York
1 review
0 helpful votes
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LLego a y tiempo y muy satisfactorio
February 6, 2023

Me gusto la fragancia y estoy muy contenta el perfumen y su entrega

Date of experience: February 6, 2023
Ohio
1 review
0 helpful votes
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Great
February 6, 2023

Fast shipping, affordable, variety. For some reason I was unable to use the payments option

Date of experience: February 5, 2023
Texas
1 review
0 helpful votes
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Women's perfume
February 5, 2023

Easy site to use
Fast delivery Product arrived well packaged

Date of experience: February 5, 2023
GB
1 review
0 helpful votes
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Happy
February 6, 2023

Excellent service products excellent value for money packaged really well will always be buying perfumes and aftershaves from perfume.com really happy

Date of experience: February 4, 2023
Missouri
1 review
0 helpful votes
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Happy
February 4, 2023

Was received quickly and I never smelled anything that happy

Date of experience: February 3, 2023
Texas
2 reviews
0 helpful votes
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Ok
March 5, 2023

Most of the sample Not a scent for me. Very strong.

Date of experience: February 2, 2023
Texas
1 review
0 helpful votes
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#1 place to get quality perfumes
February 1, 2023

Every time I order I get quality perfumes quick. My order usually takes 3-4 days to get here once I order

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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Satisfied with the delivery and satisfied with the product

Date of experience: January 31, 2023
Wisconsin
1 review
0 helpful votes
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Easy ordering! Pricing was one of the lowest, which is always a good thing.

Date of experience: January 30, 2023
Pennsylvania
2 reviews
0 helpful votes
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It was easy to use and I would definitely buy there again

Date of experience: January 29, 2023
Pennsylvania
1 review
0 helpful votes
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Good experience
January 27, 2023

I couldn't find the Ambra flavor of Acqua di Parma anywhere else on the internet. Finally tracked it down on perfume.com and they had it for a lower price than the other place I had purchased it prior.

Date of experience: January 27, 2023
North Carolina
1 review
0 helpful votes
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Squirts, doesn't spray
January 25, 2023

Application squirts a stream of perfume instead of a gentle mist

Date of experience: January 25, 2023
Oregon
1 review
0 helpful votes
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Tiny bottle
February 24, 2023

So for $19.00 this company sends me a 7ml bottle of Jean Claude Gautier, and I've bought this Colonie for over 20 years and never have they made a 7ml bottle. I mean what am I suppose to do with such a small bottle? If I wanted to be screwed I could have went to JC Penny, Macy's etc. I mean. I could have gotten a bigger bottle from wish,it would have taken a month to get here,but it would have been bigger than 7ml. Whats advertised on the site,is not what you end up getting. Because if it was they know people wouldn't buy it. You lost my business, and I'm gonna make sure people know how petty this company is.

Date of experience: January 25, 2023
Texas
2 reviews
0 helpful votes
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Very pleased with the product, price, and delivered in a timely manner.

Date of experience: January 22, 2023
Ohio
1 review
0 helpful votes
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On time
January 23, 2023

Faster delivery i have ever got,everything was smooth sailing.

Date of experience: January 22, 2023
North Carolina
1 review
0 helpful votes
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Jesusis
January 22, 2023

Great smell and great ordering experience. The delivery was good

Date of experience: January 21, 2023
New York
1 review
0 helpful votes
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Campbell
January 21, 2023

Excellent service and great customer service and great support

Date of experience: January 21, 2023
Arizona
2 reviews
0 helpful votes
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Couldn't be happier
January 21, 2023

Shopping, Ordering and dilevery were all very simple and I would recommend perfume.com to anyone

Date of experience: January 21, 2023
Alaska
1 review
0 helpful votes
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Good
January 20, 2023

Fastest delivery time ever! Ty I have waited 4 weeks from other online orders

Date of experience: January 20, 2023
California
1 review
0 helpful votes
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Tom Ford Black Orchid
January 20, 2023

Great fragrance for a great price! This is such a unique fragrance! I love wearing it, and people always ask what it is!

Date of experience: January 20, 2023