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Perfume.comReviews 8,920

4.6

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From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
695
value
3,481
shipping
3,527
quality
8,258
This company responds to reviews on average within 12 days

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133,126 reviews

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Illinois
1 review
0 helpful votes
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Smells so good
March 12, 2023

Check out was fast and easy. Prices are reasonable.

Date of experience: March 12, 2023
North Carolina
2 reviews
0 helpful votes
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You are amazing
March 10, 2023

Everything was great from prices to the order getting here on time.

Date of experience: March 10, 2023
Maryland
1 review
0 helpful votes
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Shipment was really fast!
March 5, 2023

Great service! I got email to track it every step of the way.

Date of experience: March 5, 2023
Arizona
1 review
0 helpful votes
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Love this site
March 3, 2023

Always a pleasure ordering from this site, fast and convenient

Date of experience: March 3, 2023
Minnesota
1 review
0 helpful votes
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Always lovely
March 3, 2023

Discounts are appreciated. Website straightforward except I couldn't change order once items were in my cart.

Date of experience: March 3, 2023
Texas
1 review
0 helpful votes
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Exce6
March 3, 2023

I love this perfume I will always buy this with right price

Date of experience: March 2, 2023
VE
3 reviews
0 helpful votes
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Great product and reviews on the site. The collections are constantly updated, but it is a pity that there is no way to your fragrance own scent, like some companies do.

Date of experience: March 1, 2023
Canada
1 review
1 helpful vote
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Misleading Product Information on Website
March 30, 2023

I was looking to purchase a perfume, Ajmal Shadow, which I used around 8 years ago. Based on the reviews, I decided to buy from perfume.com. Upon searching the website, I found two products with the same name. Since I couldn't remember the packaging from back then, I read the descriptions of both products to figure out which one was the right one. One of the descriptions mentioned that the product was produced in 2020. Since I used the perfume before that, I decided to buy the other one, which didn't have a launch date. However, when I received the order, I realized that the fragrance was not the same as the one I used before. I searched the web and found out that the one I was actually looking for was the one with the launch date of 2020 on the perfume.com website. This was their mistake, as the actual production date for that product was 2008, which made me choose the wrong one. I immediately contacted customer service to explain the situation, but they said that they do not guarantee the information on the website, and they could only provide a return slip. However, they mentioned that the tax and shipping fees were not refundable. Even though it was their mistake, they didn't accept their fault. Overall, I would not recommend this website, and I would advise not to trust the information provided on the website since they do not guarantee its accuracy.

Date of experience: February 28, 2023
Pennsylvania
1 review
0 helpful votes
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Reliable and easy!
February 27, 2023

Reliable and easy! Fast shipping which I really like.

Date of experience: February 27, 2023
Wisconsin
1 review
0 helpful votes
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Fast shipping & great prices
February 25, 2023

Internet search led me to Perfume.com
Found very competitive prices.

Date of experience: February 24, 2023
Virginia
1 review
0 helpful votes
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Some good
February 22, 2023

I love the perfume but just need to be bigger and the price on some is to high

Date of experience: February 21, 2023
Alabama
1 review
0 helpful votes
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Love it!
February 22, 2023

The delivery was fast and the scent was beautiful.

Date of experience: February 21, 2023
Florida
2 reviews
0 helpful votes
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Great products
February 21, 2023

Smell wonderful and the size is perfect for travel

Date of experience: February 21, 2023
Ohio
1 review
1 helpful vote
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I purchased perfume for my daughter for Christmas. I didn't open the sealed perfume box since it was a gift. As it turns out, it was barely 1/3 full when she opened it. They would not take it back or replace it because it was after 30 days. I don't know about most people, but I don't open the actual gift to make sure it's completely full. I expect it to be and that whoever packaged it to send would have strict QC policies. I guess you get what you pay for...literally.

Date of experience: February 17, 2023
California
1 review
0 helpful votes
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Checking it out
February 11, 2023

Easy to order. Good quality selection. New perfume

Date of experience: February 11, 2023
Wisconsin
1 review
0 helpful votes
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Satisfied
February 11, 2023

It was very easy-to-use there site,and the company was very professional and prompt on sending there products on time,over all I was impressed with there prices very affordable and reasonable...

Date of experience: February 11, 2023
Washington
2 reviews
0 helpful votes
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Great all around
February 10, 2023

The perfume is great for the price.
Will definitely keep shopping until I find the perfume that is best for me.

Date of experience: February 9, 2023
California
1 review
1 helpful vote
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"The prices here, seem just the same as in a department store. Just because you slap a discount number next to it displaying "Oh you have save 50%" doesn't mean that actually 50% has been saved. I shop and love perfume, parfum, splashes and I don't see that much being saved with your so call percentiles."-Mrs. S. Jones

Date of experience: February 9, 2023
District of Columbia
1 review
0 helpful votes
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Great cologne. Great prices
February 9, 2023

Love the selection and prices. A lot of these companies charge an arm and a leg

Date of experience: February 8, 2023
Kentucky
1 review
0 helpful votes
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For my Valentine
February 8, 2023

Great Company to deal with. I always deal with them! They have great product, always on time, and great prices.

Date of experience: February 8, 2023