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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Great!it didn't take to long an it was very fast..
Prices were great and my order was received very quickly. I will definitely order again!
First, I received my order promptly. After so many years, I finally had saved enough so I could purchase this perfume. But, what truly made it a memorable experience was after ordering it several times because I didn't think my order went through. When I realized it I just let them know and the problem was corrected? They refunded 1 payment and deleted the extra orders. This would have been a complete disaster financially for me and thank you for prompt response?
The price is right. Love this website!
The selection is so vast. Easy to find what you're looking for, as well as the availability of other scents you're not aware of.
Very upset with their customer service or lack there of. My ordered was clearly delivered to the wrong state and they won't do anything to help out. Buyer beware $#*!y experience so far. Been a week past the day they said it was supposed to be delivered and nothing but telling me to call usps.
I have been ordering from Perfume.com for over a year and have been very satisfied with the products and customer service. I've found my favorite perfume from years ago that isn't sold in stores anymore (I haven't seen it)! I've recommended this company to many friends and a few strangers that told me I smell good... with my new fragrance Jimmy Choo Fever.
What a bad company. I bought several times. My order went through, and then after 10 days I checked what happened with the order. It was canceled and they didn't inform me when or why. Days they say that my order has been canceled
Easy and fast service! Handicapped so online shopping works best for me!
Love this site, always great service. One of the easiest websites. Been buying from you guys for many years! Thank you much!
Best service & support.and price, have delt with this company before and am very impressed and pleased with the selection of various products. Highly recommend this company to anyone looking for an affordable price, shipping is fast and reliable. I will be a lifetime customer as long as the stay in business
Please, if you could help me with my perfume, I haven't received it yet.
Fast and easy. I received my purchase on time. I would recommend this site to anyone looking for a great gift or self purchase
Although this Company is lower on the $$ side, I thought I would give them a chance. I purchased several of their products. I have only tried the Lily of the Valley scent, and I was truly disappointed. I don't know yet about the other products -- Dahlia, English Rose, and Honeysuckle -- I haven't tried them. I felt my purchase experiment fell flat. My advice: Stick with the scents you know; Buyer Beware. I spent over $70 and probably will not use any of these products.
Good. You choice. What you want to try. And if you dont like. You dont buy.
I love that you can buy the testers! This by far my signature scent
Never received product.
I don't need to write a book just to get my product- this is ridiculous!
I honestly believe that Perfume.com order on line is excellent
I ordered Perfume Red i got tester I'm in love this perfume than they have Charley and
47-11calogne ordered it today helps if you have headache we have it in Germany i missing it
Just keep prices low customers will buy more.
Not sure how membership works.
Your awesome
Had what I wanted w/Great prices & quick shipping, arrived very fast
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!
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