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Perfume.comReviews 8,922

4.5

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
696
value
3,481
shipping
3,527
quality
8,260
This company responds to reviews on average within 10 days

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133,129 reviews

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Alabama
1 review
0 helpful votes
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Smell so good
April 19, 2023

Great!it didn't take to long an it was very fast..

Date of experience: April 19, 2023
Pennsylvania
1 review
0 helpful votes
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Great service
April 19, 2023

Prices were great and my order was received very quickly. I will definitely order again!

Date of experience: April 19, 2023
Hawaii
1 review
1 helpful vote
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Allure by Chanel
April 18, 2023

First, I received my order promptly. After so many years, I finally had saved enough so I could purchase this perfume. But, what truly made it a memorable experience was after ordering it several times because I didn't think my order went through. When I realized it I just let them know and the problem was corrected? They refunded 1 payment and deleted the extra orders. This would have been a complete disaster financially for me and thank you for prompt response?

Date of experience: April 17, 2023
Texas
2 reviews
1 helpful vote
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Great Deal!
April 13, 2023

The price is right. Love this website!
The selection is so vast. Easy to find what you're looking for, as well as the availability of other scents you're not aware of.

Date of experience: April 13, 2023
Florida
1 review
0 helpful votes
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1 star is a lot
May 9, 2023

Very upset with their customer service or lack there of. My ordered was clearly delivered to the wrong state and they won't do anything to help out. Buyer beware $#*!y experience so far. Been a week past the day they said it was supposed to be delivered and nothing but telling me to call usps.

Date of experience: April 8, 2023
Pennsylvania
2 reviews
0 helpful votes
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Jimmy Choo Fever perfume
April 8, 2023

I have been ordering from Perfume.com for over a year and have been very satisfied with the products and customer service. I've found my favorite perfume from years ago that isn't sold in stores anymore (I haven't seen it)! I've recommended this company to many friends and a few strangers that told me I smell good... with my new fragrance Jimmy Choo Fever.

Date of experience: April 7, 2023
DO
1 review
0 helpful votes
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Wery bad company.
May 7, 2023

What a bad company. I bought several times. My order went through, and then after 10 days I checked what happened with the order. It was canceled and they didn't inform me when or why. Days they say that my order has been canceled

Date of experience: April 7, 2023
California
1 review
0 helpful votes
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White shoulders
April 5, 2023
Updated review

Easy and fast service! Handicapped so online shopping works best for me!

Date of experience: April 5, 2023

Easy and nice
July 23, 2020
Previous review

Easy and nice

Date of experience: July 23, 2020
Florida
2 reviews
0 helpful votes
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Love this site
April 5, 2023

Love this site, always great service. One of the easiest websites. Been buying from you guys for many years! Thank you much!

Date of experience: April 5, 2023
Florida
2 reviews
0 helpful votes
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Great Product.
April 4, 2023

Best service & support.and price, have delt with this company before and am very impressed and pleased with the selection of various products. Highly recommend this company to anyone looking for an affordable price, shipping is fast and reliable. I will be a lifetime customer as long as the stay in business

Date of experience: April 4, 2023
DO
1 review
0 helpful votes
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Please, if you could help me with my perfume, I haven't received it yet.

Date of experience: March 28, 2023
New York
1 review
0 helpful votes
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Great product
March 24, 2023

Fast and easy. I received my purchase on time. I would recommend this site to anyone looking for a great gift or self purchase

Date of experience: March 24, 2023
Illinois
1 review
1 helpful vote
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Yardley Perfumes
April 23, 2023

Although this Company is lower on the $$ side, I thought I would give them a chance. I purchased several of their products. I have only tried the Lily of the Valley scent, and I was truly disappointed. I don't know yet about the other products -- Dahlia, English Rose, and Honeysuckle -- I haven't tried them. I felt my purchase experiment fell flat. My advice: Stick with the scents you know; Buyer Beware. I spent over $70 and probably will not use any of these products.

Date of experience: March 24, 2023
Ecuador
1 review
0 helpful votes
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Mal
April 22, 2023

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Date of experience: March 23, 2023
Indiana
1 review
0 helpful votes
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Just. Want. What i ordered.
April 20, 2023
Updated review

Good. You choice. What you want to try. And if you dont like. You dont buy.

Date of experience: March 21, 2023

Good
April 13, 2023
Previous review

Good. Lots of stuff.

Date of experience: March 14, 2023
Virginia
2 reviews
0 helpful votes
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Flowerbomb
March 21, 2023

I love that you can buy the testers! This by far my signature scent

Date of experience: March 21, 2023
Texas
1 review
0 helpful votes
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Lost shipment
April 18, 2023

Never received product.
I don't need to write a book just to get my product- this is ridiculous!

Date of experience: March 19, 2023
New Hampshire
1 review
0 helpful votes
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*****
March 18, 2023

***************************************************

Date of experience: March 18, 2023
Arizona
1 review
0 helpful votes
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Perfume.com
March 18, 2023

I honestly believe that Perfume.com order on line is excellent
I ordered Perfume Red i got tester I'm in love this perfume than they have Charley and
47-11calogne ordered it today helps if you have headache we have it in Germany i missing it
Just keep prices low customers will buy more.
Not sure how membership works.
Your awesome

Date of experience: March 17, 2023
Alabama
1 review
0 helpful votes
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Great price
March 15, 2023

Had what I wanted w/Great prices & quick shipping, arrived very fast

Date of experience: March 14, 2023