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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,288
This company responds to reviews on average within 9 days

Instant Feedback

133,251 reviews

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
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Their prices are reasonable, their site is reliable and my perfume arrived on time 10/10. The perfume is breathtaking

Date of experience: June 15, 2023
Kansas
1 review
0 helpful votes
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Easy to find the fragrant I love
June 14, 2023

I can search up any name and perfume.com will show it to me. Some with very reasonable price such as "no box" or "displayed"

Date of experience: June 13, 2023
Minnesota
1 review
0 helpful votes
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THEY SENT ME AN EMPTY BOTTLE THEN BASICALLY CALLED ME A LIAR AND HUNG UP ON ME...DO NOT ORDER FROM HERE. FRAGRANCE.NET IS WAY BETTER

Date of experience: June 12, 2023
Texas
3 reviews
0 helpful votes
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Customer Satisfaction
July 9, 2023

Ordering was incredibly easy and my perfume arrived in quickly.

Date of experience: June 9, 2023
Rhode Island
2 reviews
0 helpful votes
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I just did ask for customer service, so I help with Paris Hilton sells beach and she said no it did not come with the box when in the ad your ad it is shown next to a box and you know some of the perfume was missing. I didn't like that.

Date of experience: June 3, 2023
Washington
1 review
0 helpful votes
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Perfect Perfume
May 31, 2023

I received my product on time and packaged nicely Brand New. No problems no

Date of experience: May 30, 2023
Georgia
1 review
0 helpful votes
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Customer service
June 28, 2023

My problems were with the associate that I dealt with not really the product cuz I never did purchase the product I canceled it

Date of experience: May 29, 2023
Nebraska
1 review
0 helpful votes
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Love tommy but was looking for jade east cologne and cant find it even tho i keep checking and sofar its join the waiting list---so had to order the next best fragrance for now.

Date of experience: May 29, 2023
Puerto Rico
1 review
0 helpful votes
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Good experience and quick.
May 27, 2023

Very nice and you surprise me. Smell good my perfume

Date of experience: May 27, 2023
Michigan
1 review
0 helpful votes
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Good site
May 27, 2023

Ordering was easy and delivered in a short amount of time.

Date of experience: May 27, 2023
New Jersey
1 review
0 helpful votes
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After shave/cologne
May 26, 2023

Got exactly what I ordered in a timely fashion
Did not have to wait and speak with a customer service representative

Date of experience: May 26, 2023
Michigan
1 review
0 helpful votes
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The best and the best
May 24, 2023

Can order by phone or online. Wen site user friendly and the company is easy to contact via the phone

Date of experience: May 24, 2023
Alabama
1 review
0 helpful votes
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Good
May 21, 2023

Very good price for both bottles and was very fast at getting here

Date of experience: May 21, 2023
Florida
1 review
0 helpful votes
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Order arrived quickly
May 18, 2023

Easy ordering and quick delivery. Item bought as a gift so have not opened it. I hope the recipient will be happy.

Date of experience: May 18, 2023
Maryland
2 reviews
1 helpful vote
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Fake discounts
June 16, 2023

This place sends me offers all the time. And there offers stink. Not once has there 20% off coupons ever actually been $20% off. How about everything is more expensive with the discounts then competitors regular prices. This company sucks!

Date of experience: May 17, 2023
Louisiana
1 review
0 helpful votes
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Roger Gallet
May 15, 2023

So fresh so good so nice
So fresh so good so nice
So fresh so good so nice
So fresh so good so nice
So fresh so good so nice

Date of experience: May 14, 2023
Indiana
1 review
0 helpful votes
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Ms. M
May 11, 2023

I enjoyed my shopping experience today! I had a terrific time! These wonderful scents have a lasting impression on me!

Date of experience: May 10, 2023
Florida
1 review
0 helpful votes
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Tony's purchases
May 11, 2023
Updated review

Always find what I need at a great price. Prompt shipping with care!

Date of experience: May 10, 2023

Very satisfied with previous orders...
June 5, 2020
Previous review

Very satisfied with previous orders...

Date of experience: June 5, 2020
Washington
1 review
0 helpful votes
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No me gusto
May 9, 2023

No me gusto la fragancia no es mi tipo de loción me deje llevar por algunas recomendaciones

Date of experience: May 9, 2023
Florida
1 review
0 helpful votes
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Love the service
May 5, 2023
Updated review

I like the smell of this one will be purchasing a bottle

Date of experience: May 5, 2023

Haven't received anything first time but seems easy
May 28, 2023
Previous review

Haven't received anything first time but seems easy

Date of experience: April 28, 2023