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Paw Reviews Summary
Paw.com is an online store that sells dog beds, blankets, and other pet products.
This summary is generated by AI, based on text from customer reviews
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I ordered two beds and one throw. One of the beds and the throw are great and my dogs love them. The second bed, however, is a flat piece of foam that never got bigger so it is just a flat fur piece. Needless to say, my dog does not sleep on it. It isn't a bed!
I have left a voice mail message, emailed as well as stood in the chat line for over an hour twice only to be put to the back of the line when I got within 4 - again, twice.
This is a terrible company if they don't attend to these issues.
I was sent a smaller bed and I'm missing the large blanket from my order. Over a week I've contacted them through email, Facebook, and calling over 10 times now with 0 response back. This was a blanket we needed for a litter of puppies that was just born. This company has terrible customer service and is fraudulent.
Update: After 3 months of over 20 times contacting them I still haven't heard back from them a single time or received my order. The only response I have ever received from them was a generic response on this site to my review. I had to fight the fraudulent charge's through my credit card company. Avoid this company it's a scam.
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
I purchased 3 products almost 2 weeks ago and haven't received anything yet. They tell you 2 to 4 business days for delivery but definitely not true. They don't provide to tracking numbers or anything to keep track of your shipment. Tried calling, emailing and messages through Facebook but no response at all. I think I might have been scammed. BEWARE EVERYONE...
Well, I received one of my 2 orders but still can't get a hold of anyone to see when or even if I'll be getting my second order. I'd understand if the shipments are delayed, or stock is low but at least let the customer know why the products ordered being delivered. Customer service is atrocious with this company.
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
Ordered 3 Plaid pillows and the Plaid bundle with dog bed, blanket, and pillow. Only received 3 pillows and they all had yellow stains on the inserts. Emailed 4 times and called 5 times without a response. Calls always go to automated response "no service agent is available". Selecting my order on their website goes to an error page every time as well. Company is a scam. Have disputed on my credit card.
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
I ordered a bundle (dog bed and blanket), only received the dog bed. Multiple phone calls and emails to the business with absolutely no response or acknowledgment. And, like others, I continue to get promotion emails from them.
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
It's been 12 days since I made a purchase (Order *******). Order still has not shipped. I emailed after 10 days and have heard no response. I've called numerous times for the message "there are no agents to take your call" to play once again.
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
I have placed an order over a week ago and have not yet received a shipping confirmation. I have left multiple voicemails and sent multiple emails asking for my order status. They have not reached out to me. Its quite annoying. This is truly upsetting now that I will have to report fraud on my credit card! I will definitely let my friends and family know to stay clear of paw.com website. Next time I will read the reviews before I purchase anything online from now on.
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
I entered the incorrect shipping address but immediately sent an email to support with the correct one. I've sent multiple emails since without response. I've called multiple times since to no answer. My shipment was sent to the incorrect address.
Hi Jacqueline - we are experiencing very high volume of inquires at this time due to the holidays. Often times it's difficult to change an address once the order information is sent to the warehouse, as they are trying to get shipments out as soon as possible. You may be able to contact the courier and ask for the package to be rerouted. Please let us know if there is anything else we can assist with - thank you.
Ordered and paid for blanket and bed combo. Send ONLY bed. I have called, voicemailed, texted, FB, Messenger, and online comments and NOT ONE RESPONSE for my Order *******. The MOST pathrtic customer service ever. All I want is my blanket. NO ONE has reached back to me.
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
After order placed I never could get an update on shipping. Reached out through emails several times with no response, and still no product. They advertise 2-4 priority shipping, but this is not the case!
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
This company seems to be non responsive. Quility control issues and zero response when calling and emailing. Disappointed with quality of purchase and lack of response from customer service. I will be contacting my credit card company to cancel these fraudulent charges
Please contact [email protected] for an expedited resolution to your inquiry.
I have been trying to get a response for a month on an estimated time of delivery for my replacement cover. It has been sitting on order placed for a month with no change. The don't respond to phone calls or emails. Don't waste your money because I don't see me ever getting my product or my money back at this rate.
Hi Paige - we have replied to you on the BBB platform, hopefully you matter has been resolved.
I placed an order around on November 21st, 2022 for a total of $155 for a blanket that kept being advertised to me. It apparently shipped out but I have been waiting for it to show up ever since. It left Texas on the 25th and that's all I know. I've left several emails, tried calling the number and leaving messages with no return. I've even sat on customer chat for over an hour and the queue never even went down. As a customer I should not have to track down an order like this. I'm to the point where I'm giving them another week to get back to me before I call my bank and report this as fraud. I'd rather not go that route so I'm writing this review so no one else has to go through this. Should have done my homework.
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
I ordered a dog blanket from Paw.com 10 days ago. I got a confirmation on the order but never any information that it shipped out. I've been trying to call, no one answers the phone – I've sent multiple emails only to receive a generic email back, saying I will receive an email when it ships. I sat on their chat venue on the website all day. I made it to number one and nobody ever came on to help me now the store is not closed and the chat is available it says online, but nobody comes online to help you, I plan to dispute the charge on my credit card because paws.com Doesn't respond to anything or anyone. I will not order from this site again. If there was a rating of zero that's what I would give them
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
Order a giant bed and matching large blanket. Revived an large to X-Large bed and no blanket. Received email of a code for an original blanket of a different color because my color is sold out. However I didn't pay for the original I paid for the large and the code won't work for large. The bed is also not the size I paid for. I have called and emailed daily with no responses. I just want the size I ordered even if I need to pick a different color. As of now I would not order anything from this company because they seem like they don't know what they are doing.
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
I ordered two paw blankets and never received them. I reached out to them via phone, via email, have left VM, over and over and over. They are impossible to get a hold of and there's no accountability. They're thieves.
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
We only received half of our order and have been unable to get in contact with anyone from paw.com for the past two weeks. We will most likely have to issue a chargeback on our credit card for fraud since they are clearly selling items that they don't actually plan to deliver.
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
I'm looking into filing a dispute with my credit card company.
Summary of my experience:
Nov 7 - placed order
Nov 12 - was surprised the order had not yet arrived, so I emailed customer service to follow-up... no response back
Nov 15 - called and spoke with a gentleman who said he'd look into it and call me back in a few hours... no response back
Nov 16 - took 6 calls to get through but eventually spoke with Francine who apologized for me not receiving a call back and said she needed to investigate the order further and would get back to me this time
Nov 17 - Francine informs me the order didn't translate, would I like to proceed with the order and continue to wait (says, the order will ship in 2-4 business days)
Nov 18 - I agree to proceed with the order and wait the 2-4 business days
Nov 22 - I email to follow-up and request a tracking # for shipping... no response back
Nov 25 - took 5 calls to get through but eventually spoke with Morris who says the order was recreated yesterday (not on November 18)
Nov 29 - left voicemail - no response.
Nov 30 - called 6 more times, no answer. Tried to leave a poor review on the website in hopes that the right person would see it and rectify the situation, it wouldn't let me submit the review
Thank you for your recent Paw.com purchase. We are experiencing extremely high order volume at this time, coupled with courier delays, which has caused disruptions to our typical shipping timelines. Please know that we are working around the clock to get orders processed and shipped as fast as possible. Additionally, tracking information has not been made available to us as it typically has been in the past, so please be patient, as our customer service representatives may have limited access to the necessary information.
We are committed to providing ongoing communication throughout this process, please contact [email protected] for an expedited resolution to your inquiry.
Thank you for your patience and understanding.
I had ordered a large bed and large blanket bundle in red plaid, but then received a small bed only. I emailed customer service but received no response. I'm afraid I'm going to have to go through a dispute with my credit card company if I continue to get no response.
Hi Rebecca - please use the message function to send me your order number and email address. Thank you, Joel
This order wasn't shipped. Paw doesn't follow through and then becomes totally unresponsive. Support email and phone yield no replies. Very unprofessional.
I couldn't add the photo (screen shot) so I've pasted it here as proof of purchase. They said:
As soon as we received your order, we rang the bell, and all the dogs and cats in our office barked and meowed with joy because they knew another pet family would soon be delighted with a new product from Paw.com.
Our Chief Product Tester, Marlie, will give your items one last sniff to make sure they are pawfect, and then she'll bark orders to our shipping and pawkaging department to prepare your shipment.
We'll send you another email when your items are shipped.
Marlie and all her furry friends thank you for being a part of the Paw.com family.
Order No. #*******
HI Maureen - sorry for the delay, we are definitely experiencing very high order volume. Please use the message function here to send me your order number and I will look in to the status. Thank you.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please contact [email protected] for an expedited resolution to your inquiry.