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Patiohq Reviews Summary
Patio furniture and decor store with various collections, cushions, and replacement options.
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I received a die date of April 20th. On that day I had received neither the product or any update. I visited your on-line portal multiple times inquiring about the status and never ONCE received a reply. I also called the 800 number. Someone on your team should call that number and LISTEN to the inane recording. Of course I never was able to talk with anyone. I finally got on a
Chat and had the delay explained. Only after that did I receive a response from your on-line portal. Too little too late
I've been looking for replacement cushions for my outdoor furniture. I was so happy to be able to have them custom made to fit at a reasonable price.
Thank you, Jacqueline! We're so glad to hear you were able to find custom replacement cushions that fit your outdoor furniture perfectly at a reasonable price. It’s wonderful to know you’re happy with your purchase. We truly appreciate your support and feedback!
We purchased two cushions for an outdoor wicker sofa. We were very unsatisfied with one, sent pics and haven't heard back. For the price we expected much better.
Hello Kathleen, we are sorry for the inconvenience caused to you. As we can see, our team has contacted you and provided a replacement for one cushion as per your requirements. However, we will certainly consider your feedback regarding our service to improve the overall customer experience.
I measured carefully and my cushions came perfectly crafted. Thank you
Hey Phyllis! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It took a little time to receive these, but not too long. The cushions are exactly like I expected and work perfectly!
Thank you, Patti! We’re glad to hear the cushions arrived as expected and are working perfectly for you. We truly appreciate your patience and support!
I ordered covers with cushions. The cushions came in the covers with about 1/2 the amount of padding actually needed to fill the cover and make it stiff. I could easily squeeze 2 cushions into every cover, leaving the cushions flabby and unusable. Sent an email asking to resolve the issue and never got a reply. Save your money and shop elsewhere.
Thank you for your feedback, Bruce. We’re sorry to hear about your experience. Our team has reviewed your concern and shared a resolution with you via email. Please feel free to refer to our email and reach out if you need any further assistance.
Easy to use website made it fast and simple to get high quality cushions in exactly the size, finish and fabric I wanted
Thank you, Diane! We’re so happy to hear that our website made the process fast and simple for you. It’s wonderful to know you were able to get high-quality cushions in the exact size, finish, and fabric you wanted. We truly appreciate your support!
I'm very happy with the quality of the custom made cushions. They fit perfectly, are comfortable, and the fabric is great quality. Shipping and communication weren't great. They arrived a week late. ETA was never updated. When I contacted customer service and asked, I was told they were "running behind". They couldn't give me an arrival date. I would order from them again but would say if you need them by a certain date, be sure to allow for delays.
Thank you for your feedback, Melanie. We’re so glad to hear you’re happy with the quality, comfort, fit, and fabric of your custom cushions. We sincerely apologize for the delay and communication concerns regarding the delivery updates. Your feedback has been shared with our team for improvement. We truly appreciate your understanding and support!
We ordered one 3" and two 2" cushions. The 3" thick cushion was perfect but the two 2" cushions are actually almost round - 5" thick in the middle with 2" edges. I'm replacing the stuffing with 2" stuffing from elsewhere. The material is excellent on all three.
Thank you for your feedback, David. We’re glad to hear you were pleased with the material quality and that the 3" cushion met your expectations. However, we’re sorry the two 2" cushions did not have the expected shape and consistency. Your comments regarding the filling and thickness have been shared with our team for review and improvement. We truly appreciate your support and detailed feedback.
We got the wrong size called customer service as it says it's open 24 seven first day I called them. They said we'll call you back in a couple hours. Never got a call. Second day. I called them said we will call you back in half an hour, never got a call third day I called. They said oh we will transfer a call to that department and disconnected or hung up this customer service services in India. I paid almost $800 for six cushions. I got six cushions that are four times bigger than my custom order..
Hello Smitaben, we sincerely apologize for the inconvenience caused to you. As we can see, our team has contacted you and offered the best possible resolution for your concern. Moreover, we will surely consider your feedback to improve the customer experience.
From ordering to delivery the service was top shelf. When the cushions arrived they looked fantastic and they fit my chairs perfectly.
Hey Vince! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was shopping for cushions for the old patio set for a while. And since the measurements were very specific it was impossible to find exact sized quality cushions. HQ PATIO did an amazing job! The cushions were made in exact size I needed. They are firm and very well made! I am extremely satisfied. It definitely worth every penny I paid. I am going to order more, this time for lounge chairs. Highly recommend to order through this company!
Hey Nina! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When we received our replacement cushions I was disappointed with the quality and service of Patio HQ. I was unaware the cushions were made in India which added an additional week to the shipping. After several attempts to contact them via email & chat, i resorted to calling them. After being bounced around someone finally called me back days later, only to avoid providing me with an estimated delivery schedule. The cushions arrive in a large vacuum sealed package which we ripped in transport, my FedEx driver attempted to tape the large package and stated "I don't know if it's all there," when he dropped it off.
The cushions themselves are visually appealing but the backs are grossly under filled. If there was another option I'd suggest looking into them..
Hey Dustin! As per our records, your concern has been addressed via email and we are awaiting your response. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
Inside cushion was not cut evenly and therefore did not fit the cover properly leaving bunched up and puckered material and poor fit.
Hey Xandra! As per our records, your concern has been addressed via email. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
I had a hard time finding a company where you could order custom replacement cushions for our patio furniture. I was very happy when I found the PatioHQ website …. They had so many Sunbrella fabric colors and would make custom cushions. We measured the existing cushions twice before I went ahead and ordered 5 seat cushions and 5 back cushions. They arrived 3 weeks later and I couldn't be happier.
Thank you for your feedback! We’re delighted to hear you were happy with the quality and fast delivery. We truly appreciate your support and look forward to serving you again!
I wish the threads on the inside of the cover were trimmed better. I paid for a custom cover and it needed better attention to details.
Thank you for your feedback, Jennifer. We’re glad to hear your order arrived quickly. Loose threads can sometimes occur due to the natural properties of the fabric even after clean cutting and finishing. We appreciate your comments and will share them with our production team for improvement.
I ordered two custom banquette cushions for an L-shaped bench. Even though I ordered through a US based company, the cushions were made and shipped in plastic from India, traveled through France, then delivered to the US. They were vacuum sealed to compress the cushions paper thin including the foam. Once opened, everywhere the cushions had been folded to fit inside the tight plastic there are permanent creases, the corners of the foam are bent and wrinkled, and where the cushions were folded near the seams the stitching is looser than other areas which created bulges. Overall, I was choosing between three similar priced companies and am disappointed that I went with Patiohq.
Hi Megan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I was initially concerned about the fit and quality when I ordered the covers. However, it fits and looks great. Nice material as well.
Thank you for your feedback, Scott! We’re glad to hear the cover fit perfectly and exceeded your expectations in both look and quality. It’s wonderful to know you’re happy with the material as well. We truly appreciate your support!
I bought 4 sets of custom cushions for my porch chairs. I measured for the seat cushions carefully, but unfortunately, when they arrived, they are about an inch longer than I'd asked for.
I'm going to make them work because it took so long for them to get here that I don't want to have to go through the hassle of returning and waiting for another set. They hang out over the front edge a bit, but I guess that's the way it's going to be unfortunately.
A bit disappointing when you spend $1000 on cushions :/
Thank you for your feedback, Paulette. We’re sorry to hear the cushions did not arrive in the exact size expected, especially after the wait. We truly appreciate your patience and understanding, and your comments have been shared with our team for review and improvement. Thank you for choosing us and for your support.
My new patio cushions look like great quality and were a good value.
Hey Elisabeth! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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Hi Susan, we sincerely apologize for the experience and the inconvenience caused due to the delay and lack of timely communication.
As per the latest update, your order has now been delivered. In case you are facing any issues with the product, we kindly request you to please raise a support ticket through your account so our team can review and assist you promptly.
We truly appreciate your patience and feedback.