PatiohqReviews 217

I contacted PatioHQ when my order had not arrived three weeks after the date they had given me. I received canned AI responses which were not helpful. My order finally arrived missing a pillow. Again no response from customer support either by email or phone.
With respect to product quality, the cushion are passable, however I ordered the back cushions with rounded top corners and square bottom corners. The tops and bottoms seemed to be finished identically.

UPDATE (1 week later): After numerous emails, the company has since refunded me for the product, so I am changing my rating.

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I purchased from this company because the delivery date was scheduled about 3 weeks prior to my event. Needless to say, I started getting worried when I still hadn't received my product 1 week prior to my event (2 weeks after the original delivery date). I called customer service to inquire if my order would arrive in time because it hadn't shipped yet. They said they couldn't guarantee that it would arrive in time, so I asked for a refund. Then I was given the run-around and the rep (in India) told me I had to wait until the USA office opened to help me with a discount or refund. She mentioned that they would call me in the morning. No call or voicemail the next day. Instead I get a shipping confirmation letting me know that my product was shipped.

My product didn't arrive in time for my event. I bought a whole new outdoor furniture set to host my event, which was a huge inconvenience that added to my stress level at the eleventh hour.

I asked for a refund for my purchase prior to it being shipped, and am still asking for one. I've asked to speak to the supervisor/ manager and will update this review if I ever hear back from them.

Honestly the cost out paces the quality and fit, form and function of product.To be fair, it is all in what the customer is looking for.

By the time I stumbled onto this site I was frustrated and in a hurry to find the size of cushion I was looking for and did not take my time comparing prices, quality, usage and need. There are so many variables that drive the consumer to buy a product.

I was looking for a very specific size and color that I paid little mind to cost. I thought it was for a set of 2 or 4. It was for a single set bottom with back cushion. I paid 176.00 for it.

It is of excellent quality material [Sunbrella]. I would state that the quality is good to great. But I am unsure as it is not time tested for fade and wear.

They did an excellent job with the customization of the item. The sizing was spot on. The color was as good, but did seem a little duller than on the site. But that could be computer colorization. I was not impressed with the cushion material, I do like it more formed and less fluffy.

Overall the product was good but not great for the price. In comparison to some cheaper cushion I could not find what was the appeal to buy a more expensive product for what I got. If it is in the chemistry and science of the material and UV protectant then maybe. But still not enough to warrant the price.

For me, I ended up ordering a mass produced market set for 1/4 the price of one with the brighter color desired at that price I can afford to test proformance and replace if not satisfied. Which would be harder to do at these prices.

This is from a not wealthy prospective. If you are and cost is not a burden, by all means spend it.

Found a place to make custom cushions, what I ordered and how they came completely different. On my lounger I wanted 6 tie downs and I got 10 on the wrong side of the Cushion! Next, needed a chair cushion with 3 inch foam and it was suppose to be 1 complete cushion and came as 2 separate cushions with one of them stuffed like a pillow. The ottoman cushion isn't bad except it on came with a 3 inch foam insert instead of the 4 inch foam insert I ordered special. If I can get the to send me a new foam insert for the pillowy cushion I can make the cushions work but not happy about the situation.