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Patiohq Reviews Summary
Patio furniture and decor store with various collections, cushions, and replacement options.
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Convenient and easy to custom select size, character and color. Well-made and promptly delivered. I couldn't be more pleased with my purchasing experience. Nice work Patio HQ!
Dimensions are not really what I ordered - there should be more guidance regarding padding and measuring for accurate fit.
I ordered 63"L and it actually measures at 62", ordered 18" W and it actually measures 19" - just not the exact fit I was looking for.
Hello Lori, we are sorry for the inconvenience caused to you. However, we would like to inform you that we have mentioned on our website that due to natural material and fabrication variations, minor differences in sizes may occur. We fabricate cushions and pillows by ±1 inch.
Your order has been manufactured as per the standard specifications. However, we will surely consider your feedback to help improve the customer experience.
PatioHQ means well. They are kind. So why did I give them a one star rating? The main reason is that it is very difficult to communicate with them via phone, email, and/or web. The language barrier presents a problem, making it difficult to understand what the agent is saying. The communications technology makes it difficult to hear via a phone call or to navigate their web portal. The delivery date I was given once I first placed my order was April 21. I received my order on May 14. In that interim I was told it was delayed in production. Then the FedEx tracking said it was stuck in Mumbai India. The website says everything is manufactured in the U.S. I hope there is some constructive criticism here that they can use to improve their operations.
Hi Paula, Thank you for your feedback and for taking the time to share your experience in detail. We sincerely apologize for the communication challenges and the delay in delivery related to your order.
Your concerns regarding communication accessibility, response clarity, and order updates have been noted and shared with the concerned team for review and improvement.
We truly appreciate your patience, understanding, and constructive feedback as we continue working to enhance our overall customer experience.
This is supposed to be Sunbrella material and custom made. It is a shabby product made in India. The spacing between the cushions isn't enough to allow them to bend with the chaise lounge as it changes positions. The ties are attached to the wrong side of the cushions and the end of one is sewn into a seam so it can't be used at all. They sent me an email asking me for a video. 4 minutes later they sent an email saying if I didn't respond in 48 hours they would close my ticket. 2 minutes after that the same Bob Victors said he closed my claim because he hadn't heard from me in over 48 hours…all in a period of 6 minutes! Don't waste your money!
Hello Brenda, we sincerely apologize for the inconvenience caused to you. As we can see, our team has contacted you and provided a 10% refund for the order as a resolution, as per your confirmation. However, we will surely consider your feedback to help improve the customer experience.
They delivered exactly what we ordered. It fits perfectly and the workmanship looks good. Our only hiccup was that the system said they could delivery it in less than a week and life doesn't work that way. However, their customer response to the delay was excellent. No AI. A real person. I greatly appreciate that personal attention. Highly recommend them.
Hey Tricia! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We ordered a bench seat and a bench back. The bench back arrived incorrect. I sent a customer service request in and have not recieved a response in 4 days despite their automated response that I'd recieve something within 2 hours. I've followed up twice now. Very disappointing.
Hi Mary, we sincerely apologize for the inconvenience caused; as per the latest update, a replacement for the back cushion has been initiated and will be processed accordingly.
I ordered 3 pieces of outdoor furniture and unfortunately all three pieces arrived with damage. Several frame pieces had deep scratches with visible coating damage, and most of the other frame pieces had lighter scratches and scuff marks. The packaging did not appear sufficient to properly protect the furniture during shipping, and the quality of frames did not appear to hold up through shipping.
I later received what appears to be the cushions, but the package seems unusually small for the full set, so I have not opened it since I am currently trying to resolve the issue and would like to return the order.
The most frustrating part has been customer service. I first reported these issues nearly two weeks ago and have made several follow up phone calls and sent multiple emails. Each time I've been told the matter has been escalated, but I have yet to receive any meaningful update or resolution.
Very disappointed with both the product condition upon arrival and the lack of responsive customer support.
Hi Sarika, We have processed a full refund for the order, and we hope the issue has now been resolved to your satisfaction.
Attempted to call customer service to ask about a delivery of an order that I PLACED AND STILL HAVE NOT RECEIVED. I was told that I would receive a call back which I now have waited 4 days for the call back. You have my money for the order placed so its not a big issue for you to see the order fulfilled. Not happy with the service at all.
Hi Vincent, Our team has reached out to you for more details. We are currently awaiting your response to provide further assistance.
I received my order three days past the date that was promised. In addition, the size of the cushions ordered were incorrect by being two inches too long. I have tried contacting your company (3) times in an attempt to resolve this issue and you will NOT call me back. This is horrible customer service! I What kind of company are you?
Hi Denny,
As per the latest update, we have initiated a replacement for your order. We appreciate your patience and will share further updates, including the tracking details, as soon as they become available.
Thank you for your understanding.
I had a fulfillment/delivery issue with PatioHQ but upon contacting them, they were very helpful in correcting the issue. That level of customer service is much appreciated.
Hi Traci, Thank you for your feedback! We're glad we could help resolve the issue and appreciate your kind words about our customer service.
Great company and great product quality. A little delay receiving the cushions but good communication all around. This is the second time we've ordered custom cushions.
Hey Mike! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have finally found a company that meets my needs for outdoor cushions. High quality, custom made for my odd sized chairs, beautiful fabric. I am a happy satisfied customer.
Hey Susan! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered cushions for an outdoor bench. The stitching is terrible, seat back has no structure…. Its like a bag of loose feathers and it was the wrong size. Random white seam in center of bottom cushion
By far the worst product I have ever purchased.
Hello Kurt, we are sorry for the inconvenience caused to you. As we can see, our team has contacted you and offered a full refund for the order as per your requirements. Moreover, we will surely consider your feedback to make the customer experience better.
Received the cushions quicker than expected. They are much better quality than ones we previously purchased from Frontage at half the price! Advise to get 6 inch depth on seats & backs as they are super comfortable and sturdy!
Hey Stephen! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellant product. Website was user friendly and the resulting cushions were a perfect fit for my outdoor furniture. The color was spot on to the pictured example.
The one less than 5 stars was the confusion and difficulty in tracking the production process. In the end the order arrived after the original date but BEFORE the date I was given as a delayed time. As I said--a bit of confusion.
Thank you, Susan! We’re thrilled to hear you loved the cushions and found the fit and color perfect for your outdoor furniture. We also appreciate your feedback regarding the tracking updates and will share it with our team for improvement. Thank you for your support!
I carefully measured all our cushions and had my husband take measurements as well to be sure they were accurate. I was excited when they arrived and immediately took them out and began to put them on. There was nothing on them to indicate which were for the back cushions and which were for the seat cushions. After trying them all, we finally were able to get the seat cushions on.Although they are very snug, and it took both of us to get them on. The back cushions, however, are huge too small for the seat, but too big for the back. I will either have to alter them myself or take them somewhere to have them altered.
Hi Cynthia, Our team has reached out to you for more details. We are currently awaiting your response to provide further assistance.
The order took extremely long, and when I emailed to inquire, it was clear, it had gotten lost in the shuffle. I ultimately received what I ordered as a test cushion to see if it would work for an entire sectional, and it too almost 7 weeks for 1 cushion. Admittedly, the cushion itself was fine, but would never take a chance on ordering from this company in the future... unless I had no time contraints.
Hi Barbara, Our team has reached out to you and has offered a resolution. We are currently awaiting your response to provide further assistance.
Ordered replacement cushions - very satisfied with the product. The delivery was however one week later than promised, and inquiries relative to order status were unanswered. Tracking order was not successful. Cushions showed up a week later, after the scheduled Celebration of Life event. Disappointed.
Hi Steven, thank you for your feedback. We’re glad you were satisfied with the replacement cushions, though we sincerely apologize for the delayed delivery, tracking issues, and lack of communication. We understand your disappointment, especially with the order arriving after your Celebration of Life event, and we truly appreciate your patience.
I inherited ten-year old RH outdoor sofas -- in need of new seat cushions. Patio HQ made the switch so easy. Measured the cushions I had -- went on the web site, typed in the dimensions, picked a fabric, and foam -- and, voila! The new cushions arrived and are just perfect replacements. Happy customer.
Hi Gail, Thank you for sharing your experience! We’re so glad to hear the process was smooth and that the new cushions turned out to be a perfect fit for your sofas.
It’s great to know you’re happy with the outcome. Your feedback truly means a lot to us. We look forward to assisting you again in the future!
The online ordering system made it incredible easy to order the exact replacement cushions we needed for our outdoor furniture. The cushions got to us a day after the original date y'all had communicated, but it still felt super fast and easy. We're very happy with the cushions so far - great quality and exactly what we ordered. Thank you!
Thank you, Jennifer! We're glad the ordering process was quick and easy, and that you're happy with the quality of your cushions. We appreciate your support!
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Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!