Passport-USAReviews 171

All this company did was collect my $38.00 and then was unavailable for questions. I figured out that I may not be able to renew my Passport online due to losing my original. I tried calling to see if this was true and received a busy signal - over and over and over. Trying to get a hold of someone via phone and email is fruitless. I am so mad at myself for being this stupid, meaning I just gave away free money. I would say they should be ashamed of themselves, but they don't care; they got another sucker - me. I have since gone to the postoffice and my passport is in route. DO NOT USE THIS SITE.

The site leads you to believe you can process your application through them to receive your passport (read the fine print when they send you an email). When I turned my application in to the National Passport Processing in Philadelphia, Pa. It was returned because they did not receive a payment. When I called they explained to me that was not their site and Passport USA should not be allowed to do that. I will be turning them in to the Attorney Generals office. They said they would refund my $38 which is a membership fee to them. You don't need to go through them, go to your local post office. When and if I receive my refund I will update my review

Do not use this company. I would select no stars if that were an option. I applied for a renewal passport with them 3 months ago. I didn't receive any kind of confirmation from them so I followed up with phone calls and emails with no response for almost a week. I went ahead and applied for my passport through a government site and then cancelled my application with Passport USA and requested a refund. At first they refused, stating they had already started working on my application. Bull$#*!. After additional discussion they agreed to refund and promises that would happen within 30 days. It didn't, with their blame placed on the company who processes. More bull$#*!.
This company is the worst I have ever dealt with. Unbelievably bad.

As others here have stated, this is a total scam. A complete and total SCAM.

DO NOT GIVE THIS COMPANY your information. They will take your information and $99 and that is the last you will hear from them... until your credit card is fraudulently used and your identity is STOLEN!

If you do a Google search on how to renew or get a passport--this website is the FIRST to show up and it looks legitimate. Shame on Google and other search engines for allowing that. There should be a 'trigger' of some sort that Google and other search engines activate to prevent scam sites from popping up first. Smart people get scammed all the time simply because they trust what they find on searches and don't stop to think about it before they forge ahead and give away all of their information.

There is only one thing you need to do to get a passport: Go onto the US State Department website (eforms.state.gov) and download the form. It is a very simple process and you don't need anyone else to help you through it. The legitimate US Government website is easy to navigate. If you need the passport quickly, they offer expedited services for an additional fee.

I write this on behalf of my husband who caught on to the scam after he had given his credit card information but BEFORE he entered his social security number. That request tipped him off. He then IMMEDIATELY called his credit card company and they canceled his credit card, filed a 'dispute' of the charge (they will reverse it, guaranteed!) and he is filing a fraud report with the bank as well. So no harm no foul for him because he caught it before he gave information that would cause identity theft.

Good news is that they're giving me my $38 back. But this is the situation. I thought this was the official passport site for passport renewal. (Clever url and misleading) I paid the $ online on a Visa card. Then filled out the application online. Printed it and mailed it to a legitimate passport office. Two weeks later I received a letter from the US Dept of State National Passport Office saying my passport was on hold because I owed $110. I phoned the National Passport Office and told them I had paid $38 to Passport USA. The man said, "oh, yes we have heard of them doing this to other people." In my case, they were operating under the guise that they supplied me with a PDF of the passport application--obviously a loophole they can use for screwing people. And although I didn't get further scammed, from reading other comments, many people paid more money. If this happens to you, call them (their number is on the first email you will receive from them). You will have choices as to what number to press for various services. Just press 1. I only waited seconds before someone answered. The individual was polite & didn't argue with me when I said they were not a legitimate service. Apologized for my inconvenience and within 30 minutes I received an email that a refund was on its way to my Visa card.

Man I got duped! To my chagrin I dumbed up on this one! The very thing I try to watch for I got zinged on! Thats read the fine print! It was only after mailing the documents off did my eyes fall to the line were it says they are not associated with any government agency, AARP IS RIGHT! If it looks to good to be true then it probably is not worth the time and money to be bothered with it! CANT GET SOMETHING FOR NOTHING! I will be requesting a refund!

I got duped and I was ticked... at the organization and at myself for falling for their scheme. However! I immediately emailed their support, stating that their site was misleading and requested a full refund, and that they do not pass on my info to third parties. Their fine print states you can make this request.
And what to my wondering eyes should appear in my Inbox the very next day? A FULL REFUND confirmation! I was shocked!
Will they sell my info off? Remains to be seen. But I certainly can't complain about their customer service.