On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Passport-USA Reviews Summary
The company has garnered significant negative feedback, primarily due to its misleading portrayal as an official government site for passport applications. Customers frequently express frustration over being charged for services that are available for free, leading to feelings of deception and financial loss. While some users report positive experiences with customer service, particularly in securing refunds, these instances are overshadowed by widespread concerns regarding transparency and the handling of personal information. Overall, the sentiment reflects a strong warning against using the service, emphasizing the need for clearer communication and ethical practices.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I can't believe I fell for this scam. The worst part is I gave them all my personal information. They do not provide a service but just take your money. I'm talking to my credit card company first thing as well as Life Lock.
My daughter used passportusa.org to fill out her passport form online. They charged her $27 for a FREE form & gathered all her information. Sad... Now we are going to have to watch closely to make sure her identity is not stolen... Scamming Ba$tards.
I found this so easy to use. As a registered dyslexic person I find it difficult to fill out online application forms. (This my mom is doing on my behalf) so to have a service that that double check it for you and send you the correct wording back is amazing I think. Also if I had any queries on what to do next they were in the other end of the phone, ever so helpful.
My wife just fell for this scam. Luckily her credit card company flagged and prevented the transaction. They do nothing for you. If you are looking for a government website, make sure it ends in. Gov.
I consider myself to pretty savvy when it comes to spotting a Website acting as something it is not. I'm just warning others not to fall in the same trap that I did. I was falsely under the impression that www.passport-usa.com were actual representatives of the US Passport Office. They are not! I paid $69 for their service which amounted to nothing more than taking my information and filling out an application for me which is free of charge at http://www.state.gov/documents/organization/*******.pdf and which I am completely capable of filling out for myself. What a ripoff!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account