Passport-USAReviews 171

This company charges you $38 for your passport application, which is supposed to be free. The phone number to get a refund is *******149

I was told I would be refunded the money without questions asked and that my information/ account would be deleted/ my private info would be inaccessible to anyone else, but I don't know that for sure.

If you have had the same experience, please report this company to IdentityTheft.gov. If they get enough reports, they will complete an investigation.

If you call IdentifyTheft.gov after filing a report online, they will provide you with next steps.to help protect your security.

I really thought I was the government site to renew my passport. It is so tricky how it pops up first on the search engine and the wording... it was late, I worked all day, I'm rushing trying to get passports done for a trip... ugh what a scam! I am so afraid now that they have all my personal info and my son's! I am freaking out. I paid the $38 dollars not even thinking because everything nowadays always costs extra money for this and extra money for that... and I haven't renewed passports in many years! I am so much more worried over all of the private information I typed in that form than the stupid $38 bucks... oh if that gets in the wrong hands along with my credit card number I paid with! Ohhhhh... thank you whoever posted that *******149 number. I am going to try that in the morning and see what happens. I am sooooooo mad right now.

I was told by the post office clerk that I could download an application and bring it in. I happened on this site which looks official. I put in all my personal information, then when they tried to charge me $38.00 I knew it was a scam. I went to the post office and was told the application is free. Look at the small print at the bottom of this site and it will tell you. But I already put all my personal info in, now am worried about identity theft. Need to find a way to report them and shut it down.

This site appeared at the top of my google search. It wasn't until I had entered all of my personal information and paid the online fee that I realized I was not on the government website, but on a private website masquerading as the government passport renewal site. SHAME ON GOOGLE FOR PUTTING THIS AT THE TOP OF THE SEARCH LIST! I pray that am not falling victim to identity theft!

This site DOES NOTHING MORE than the government website that is FREE! They make you think you are on the STATE DEPARTMENT site when in fact you are not. Their $38 fee is RIDICULOUS! Go to the State Department site:
https://travel.state.gov/content/travel/en/passports.html You get the same document to fill out on the STATE DEPARTMENT site for FREE!

I called them and requested a refund. Told them if they didn't issue a refund, I would call my credit card company and get the charges reversed. 10 minutes later, I was given a refund.

Gave them all our info and paid the $38 fee. Couldn't find the 2nd form that needed filled out so we went to the postal office only for them to inform us that this website is a scam. Seen below a number to call to get a refund and all your info deleted so hopefully that will take care of it. Would like to know if calling that number has actually worked for anyone. *******149. If this is a well known scam site why is it still running?

I fell for this too, just like everyone else. But I called them at *******149 and had the charge removed. We'll see in a few days if the charge was actually removed. I got a cancellation email which listed *******@passportusa.org as a support email address. I don't think these folks are trying to "hide" but it makes me nervous. They said my account was canceled and the information had been removed. If they are selling user info, they're being pretty brazen about it.