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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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A great experience. Hard to find part supplied quickly at a great price! Thanks
I stumbled across Partzilla while looking for some much needed battery accessories. The site was easy to navigate. I ordered my part and extras. My package arrived days before I actually expected it to. Extremely impressed. I gave friends the website and they have used the site as well. This is my go to parts shop!
Shipping was fast and the part was correct. Email updates were awesome, couldn't ask for more. I always use Partzilla for OEM parts.
I ordered one jet and payed for two day shipping now 7 days later still haven't received it.
Price on my Can-Am Outlandler OEM parts was better than anywhere else. Unfortunately the fan was not packaged very well and two of the four corners had broken plastic. I didn't want to wait on a return because needed the parts so I just epoxied them. Otherwise experience was good.
We do apologize for any inconvenience this may have caused you. In the future, please reach out to our customer service team and we will be glad to assist you in processing a refund or replacement.
It was great I got the wrong part but you all gave all my money back that shows Yall are a great parts store thanks
Very well organized, easy to find what I'm looking for and received package on time for what I paid for!
I ordered a part, but accidentally messed up my address. Customer service was very understanding and promptly help me straoghten out my mess. Very appreciative of the service!
Easy to search and find the correct part. Checkout was secure and easy. Shipping was super fast. Y'all got something going on. Wish other places were more like you.
Super fast shipping and the part was exactly what i needed.
The air filter clip fit perfectly! Thank you for the fast shipping too!
Product was sitting on our porch in less than 24 hrs from ordering it! It said there would be a 1-3 day processing time before shipping. Very unexpected surprise.
Prices are always great and shipping is fast. Website is easy to navigate.
I first placed and order and received the wrong part. Then I looked deeper and noticed there were 2 part numbers associated with this certain part. I then ordered the other part number and once again was sent the same wrong part.
Our agents are available to assist you Monday-Friday 9:00AM-7:00PM EST. If you need help, to locate the correct part, please do not hesitate to reach out to our team via phone at 877-473-4595 or you may chat with us via our website. We hope to hear from you in the future.
It was great, very helpful and professional customer service even with small detail items
I recommend it. The best place to buy motorcycle parts and accessories, some items are pricey.
Website is fine and easy to navigate, parts shipped out quickly.
My issue is with the carrier service used for shipping. Parts were shipped with UPS mail innovations which doesn't offer a day definite tracking. And apparently is just generally slow without offering any details about where your parts are. It's a service where UPS takes the shipment and then delivers them to USPS for the final delivery…which almost always results in unneeded delays to save a few pennies. Anyways. Parts were ordered 2-21. Shipped 2-21 from Albany, GA…360 miles away from me and as I write this on 3-2 they still haven't been delivered. My ask is that ya'll simply use single carrier services. USPS w/ tracking, UPS/Fedex ground are all fine. I'm reasonably confident that the $9 I paid for shipping could've provided a service from those that I noted.
We do apologize for any inconvenience. Please be advised with standard shipping these packages are shipped via UPS Mail Innovations which is a joint UPS/USPS delivery, which typically takes 7-10 business days to be delivered. If the future, please choose expedited shipping as those packages are shipped via UPS Ground or USPS Ground Advantage and delivered within 2-3 business days. You can also contact our customer support after the order and if you prefer UPS or USPS we can have it ship out that way. We hope to do business with you in the future.
The part I needed was in stock but I ordered the wrong one. Returning the part was simple with help from the tech group and the gentleman helped me find the correct one.
Good folks!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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We do apologize for any inconvenience this may have caused you. It does appear that you paid for expedited and it didn't come within that time range. Please reach out to our customer service team and we'll be able to refund some of that shipping for you.