PartzillaReviews 2,691

They sold me a defective engine case for my honda crf 450r. The machining on it was not complete and could not be used because the inlet for the cooling collar was not drilled out. They told me I could not return it because I did not report it within 48 hours. They then tried to tell me that the case was not defective and was supposed to be that way. I talked with 2 service techs from honda who confirmed this was a defective part and should be returned. They still refuse to exchange it or refund my $250. STAY AWAY FROM THIS COMPANY AT ALL COSTS. Rocky Mountain atv will honor partzilla prices and has unbelievably good customer service with hassle free returns.

Do not trouble your self with ordering from Partzilla, I ordered small parts from them on 12/14/15, called to check my order on 12/18/15, they cannot track the package, even though they provided a tracking number for USPS, placed it on UPS tracking page. I seriously think it never left Albany, GA. However they have my purchase, my money, but no product to me, except more lip service from inside sales & supervisors.
These people taut Speedy delivery, """ don't count on it """, the old saying Buyer Beware applies here!

If you need the item in a hurry you should probably call to see if they actually have it (what I was told by customer no-service), because the website will not tell you that when ordering. RIDICULOUS in this day and age. Totally screwed me on a project when I ordered a lot of parts and only a few were backordered, but they waited to ship it all together. 7 days after order placed and I have no shipping confirmation yet. Cheaper ain't always better. Lesson learned, and I'm going to spread it as far as I can to warn others.

Suck. 10buissness days and my order has not shipped, Of 4 items ordered, 2 are no longer available, 1 is on order to them from another vendor, and the 1 that I really need is there in stock just waiting. Today was the first email and it just said that the 1 part is on order, so I called to see where the other part is. Shipping sucks, communication sucks, undated inventory online sucks, customer svc sucks. They now will overnight the part needed it I pay the charges.

"I'd leave a blank star review if I could. The company customer service and timeliness sucks. It took them a week to ship the part we ordered. The part was ordered on July first. The first email confirmation I received said it would ship the 4th which in itself was a ridiculous amount of time to ship a part which they told me was because they had to get the part in. If I'd know this, I would have ordered it elsewhere to begin with. Knowing the ship date was a holiday I emailed them and requested expedited service and asked them to charge it to an alternate account. I'm then emailed an update that said the part was shipped on Monday the 7th so I'm expecting the part to be delivered on the 9th. On top of everything else they charged the shipping to the original account which cost us a $30 late fee. Today, the 9th, I find out I won't have the part until tomorrow. It has now been ten days to get a part that we paid $33 shipping to get expedited and $30 late fee because they didn't process my request accurately. We have been without our transportation for that length of time and I feel like I've been lied to at every turn. I would not recommend this company ever to anyone.

Would leave zero stars if it was possible. Ordered/paid on 2/25/2014, as of today no parts! If you have over a month to wait for parts then this site may be worth it but not for me. You will be told over and over that your parts are in "picking" and will "ship today", but its just a story to get you off the phone. Last I heard one of the parts may be in on 3/21. But I was told it would be in on 3/3,3/6,3/11 as well. I didphone the manufacturer to see if they were out of stock but they told me that they have been in stock.