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From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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I purchase a side mirror for my golf cart and didn't realize I paid a lot of money for just one mirror. I don't think it was highlighted that the product was just one. This site seems to be high on shipping your items
First time ordering from this website and found it extremely easy to find the correct parts needed at a great price. Will use again with the need rises.
Excellent web site. Easy to determine what part numbers you need. Great reliable, honest service. Fulfillment could be faster.
Finding parts, no matter how small, is very easy and more often than not already in stock. The price and shipping time are very fair also.
I stripped a bearing retainer screw on my 250r motor. It was nice to find the OEM honda replacement. Zero complaints on the part or price of the part. I think shipping was a little much on such small screws but I do understand.
I was able to order the rubber grommets for my 08 Goldwing and shipping was fast arriving a day earlier than estimated.
Free shipping was USPS, I inquired about expedited shipping and was told that would be UPS or federal express, I chose UPS /federal express expedited shipping. My item was shipped USPS, I wanted UPS or federal express as the Post Office is not consistent here. When I received the items, it was very poorly packed, and the gaskets that I ordered could have been damaged in transit.
Ordered a Handlebar Kill Switch/Starter Button combo for my 2008 Yamaha VStar. This is not my first time ordering from Partzilla, they make it easy to locate the parts online and verify the fitment details.
I was looking for a parts people I can depend on and I. M sure now I found you thanks so much
Parts diagrams easily located and the part was received in a couple of days as reported.
Super easy to track down what you're after. Illustrations and descriptions help to identify what you need
Great customer service. Was looking online for a Suzuki eiger starter relay and wasn't quite sure about the parts number. Gave them a call and they fixed me right up. Very friendly and helpful. Answered all my questions.
It's so refreshing when a business does exactly what they commit to. The horn we ordered is VERY good quality and arrived quickly.
Very easy to navigate the site and find the parts that you need
That's what I call awesome customer service. Way to go partzilla
Ordered a set of 3 expensive, hard to find spark plugs for my XSR900. They were just chucked in the box with no padding. When I received them it was obvious they had been bouncing around all over the place. The plugs were out of their individual boxes smashing into each other for who knows how long. I hope they are not damaged.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for your feedback. We’re truly sorry to hear that your order arrived in less-than-ideal condition. We always aim to package items securely, especially delicate or high-value parts.
While we cannot control how a package is handled during transit, we take customer concerns seriously and are more than willing to make things right. As of now, we have not been contacted by you regarding any damage to the items. If you suspect the spark plugs were compromised during shipping, please reach out to our customer service team. We will gladly replace any parts that arrived damaged, as stated in our policy.
We appreciate you choosing Partzilla for your hard-to-find parts and hope to have the opportunity to provide a better experience in the future.