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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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When placing my order with Partzilla, a Promotion on a Sweatshirt/Hoodie appeared. Expected as a result of 1st time customer. During checkout I was not able to confirm the Sweatshirt was included. So I followed up with your Customer Service on the Hoodie and they refused to help me.
I had a good experience over the phone with one of your parts salesmen. Although the part I needed was hard to find a diagram depicting it he kept on until he found it. He was very helpful and courteous. Thank you. The parts also arrived on time.
One call to Mark is all it took and in a couple days all this beautiful, high-quality Kawasaki green plastic arrived at my door for my 1982 motorcycle. The quality is over the top! I am extremely impressed!
It was quick and easy. Parts were a perfect OEM fit that made the job quick and simple.
Easy to navigate website. Pictures and part numbers to verify correct parts. Correct parts shipped. Good company.
Shipping method sucks for what you charge. Maybe try a different company other than USPS for what i was charged for shipping order should have been overnight delivered.
Good morning Chad,
Thank you so much for reaching out to us. USPS is the most cost effective for standard shipping, expedited would have been $3 more and overnight would have been UPS at $35 for this order. We apologize for any inconvenience. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
The delivery time is slower than i expected. Product was precise. I dont like to complain. You ask? I responded.
Thanks Again, Your Valued Customer.
Hurry up! Every chance you get.
I bought two (2) pilot jets which could have been mailed in a (usps) envelope for $0.59 cost $10. For just shipping.
Total cost for 2 jets@$42. SMH
We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. We thank you for your business and hope that you give us another chance.
Fast shipping and quality parts. Will order from here again and highly recommend
Great products but I think sales would increase is you had free shipping with $50 purchase
I contacted partzilla over the telephone and much to my amaze,I spoke with a agent that was an American citizen, and I could understand him,after giving him the VIN number, it was a breeze the agent knew exactly what I was after, got my parts ordered for me got them delivered to my house, Fast! Also the YouTube partzilla series of how to do things is very helpful when it comes to mechanical know-how, maintenance and fixing things on my 420 rancher very helpful! Thanks
Website easy to navigate
Ordering process is great
Customer service is excellent…I had some questions about my order and lady on phone was so helpful
I will be ordering from PARTZILLA again
Easy ordering and quick shipping, quality oem parts, nice folks to work with
Clutch cable broke on Suzuki C50. Had one in three days. Great quality and price. Started off installing myself but wife assisted in tight spots. Then neighbor helicopter mechanic helped. Turned into a great neighborhood project.
The bike shifts so smooth I'm afraid something is off. Excellent results.
Great CSR on initial ordering too.
I ordered a trail arm for my Canam which didn't allow my lower radius rod to fit properly. It seemed that it had possibly been dropped causing the gap for the lower radius rod to be too small. After connecting the upper and middle radius rods, we had to pry the gap larger to fit the lower radius rod. Also, I did notice that the box packaging the trail arm was longer than the trail arm which allowed it to slide back and forth inside the box. That gap in the box was not filled with packing material which I believe allowed the damage to occur.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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