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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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Exceptionally fast and everything as expected. Very happy with the service and quality.
The parts diagram showed parts in a layout that was confusing to identify the correct items. Agent Chris contacted Suzuki found the correct parts we received the parts and alls golden now.
Lost some parts on my son's dirt bike, went on the site, input my information and located them on the schematic. Ordering, shipping all made easy and convenient for the DIY. Thanks much partzilla.
My order was delivered the next day. I was not expecting it that fast and was very pleased. The product was Genuine Honda, fit perfect and was in great shape when it arrived.
Affordable, quick and easy. The item was exactly what it should have been. Thank you
USPS delivery are awful lately, loosing my mail and pkg often, I know it's not partzilla fault but should us another carrier
UPS lost my original shipment. They went out of their way and sent a replacement before the UPS investigation was finished even though they didn't have to and it wasn't their fault. Will definitely order my parts with them in the future!
Cost was low shipping was fast and the part was exact fit
Received exactly what I needed and was able to use the diagram to buy other parts I otherwise would not have known I needed.
All parts were OEM, cheap, and arrived when expected.
Everything was great, including customer support. I live in Georgia and understand the warehouse is in Albany, GA. My items took several days to arrive, more than what is expected for in the state delivery.
Partzilla always has the correct parts at great prices!
Partzilla had the part I needed, two very small springs for my two GL1000 Timing Belt Tensioners. Shipping "expedited" was $12, and it took five or six days. I think USPS 1st Class would have been faster, depending on the packaging (box or padded envelope). But the parts were correct. Nonetheless, next time I order parts, I will check Partzilla and also a couple of competitors for less of a markup on shipping. A bit of greed, PZ.
Fantastic customer service on the phone. Thank you for providing factory parts fiche at our fingertips too.
Fast, accurate, great communication, and delivered when expected.
Found what I needed, it shipped quick, got here quick, was exactly what I ordered.
Very easy to order and is delivered fast also received real artic cat parts
Its just easier to find what I need. Their mobile experience seems to work better than others
When placing my order with Partzilla, a Promotion on a Sweatshirt/Hoodie appeared. Expected as a result of 1st time customer. During checkout I was not able to confirm the Sweatshirt was included. So I followed up with your Customer Service on the Hoodie and they refused to help me.
Thank you for your feedback. It is our goal to provide great customer service. Our free giveaway is done once a month. One winner is chosen and the winner will be contacted by email. If you are in need of assistance with an order or have more questions please reach out to our customer service team. Have a great day!
I had a good experience over the phone with one of your parts salesmen. Although the part I needed was hard to find a diagram depicting it he kept on until he found it. He was very helpful and courteous. Thank you. The parts also arrived on time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you so much for reaching out to us. We apologize for your frustration with the carrier. If you would like to call us after the order is place we can look into ensuring a UPS delivery. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!