On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Partzilla had the part I needed, two very small springs for my two GL1000 Timing Belt Tensioners. Shipping "expedited" was $12, and it took five or six days. I think USPS 1st Class would have been faster, depending on the packaging (box or padded envelope). But the parts were correct. Nonetheless, next time I order parts, I will check Partzilla and also a couple of competitors for less of a markup on shipping. A bit of greed, PZ.
Fantastic customer service on the phone. Thank you for providing factory parts fiche at our fingertips too.
Fast, accurate, great communication, and delivered when expected.
Found what I needed, it shipped quick, got here quick, was exactly what I ordered.
Very easy to order and is delivered fast also received real artic cat parts
Its just easier to find what I need. Their mobile experience seems to work better than others
When placing my order with Partzilla, a Promotion on a Sweatshirt/Hoodie appeared. Expected as a result of 1st time customer. During checkout I was not able to confirm the Sweatshirt was included. So I followed up with your Customer Service on the Hoodie and they refused to help me.
I had a good experience over the phone with one of your parts salesmen. Although the part I needed was hard to find a diagram depicting it he kept on until he found it. He was very helpful and courteous. Thank you. The parts also arrived on time.
One call to Mark is all it took and in a couple days all this beautiful, high-quality Kawasaki green plastic arrived at my door for my 1982 motorcycle. The quality is over the top! I am extremely impressed!
It was quick and easy. Parts were a perfect OEM fit that made the job quick and simple.
Easy to navigate website. Pictures and part numbers to verify correct parts. Correct parts shipped. Good company.
Shipping method sucks for what you charge. Maybe try a different company other than USPS for what i was charged for shipping order should have been overnight delivered.
Good morning Chad,
Thank you so much for reaching out to us. USPS is the most cost effective for standard shipping, expedited would have been $3 more and overnight would have been UPS at $35 for this order. We apologize for any inconvenience. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
The delivery time is slower than i expected. Product was precise. I dont like to complain. You ask? I responded.
Thanks Again, Your Valued Customer.
Hurry up! Every chance you get.
I bought two (2) pilot jets which could have been mailed in a (usps) envelope for $0.59 cost $10. For just shipping.
Total cost for 2 jets@$42. SMH
We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. We thank you for your business and hope that you give us another chance.
Fast shipping and quality parts. Will order from here again and highly recommend
Great products but I think sales would increase is you had free shipping with $50 purchase
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. It is our goal to provide great customer service. Our free giveaway is done once a month. One winner is chosen and the winner will be contacted by email. If you are in need of assistance with an order or have more questions please reach out to our customer service team. Have a great day!