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From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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Great products but I think sales would increase is you had free shipping with $50 purchase
I contacted partzilla over the telephone and much to my amaze,I spoke with a agent that was an American citizen, and I could understand him,after giving him the VIN number, it was a breeze the agent knew exactly what I was after, got my parts ordered for me got them delivered to my house, Fast! Also the YouTube partzilla series of how to do things is very helpful when it comes to mechanical know-how, maintenance and fixing things on my 420 rancher very helpful! Thanks
Website easy to navigate
Ordering process is great
Customer service is excellent…I had some questions about my order and lady on phone was so helpful
I will be ordering from PARTZILLA again
Easy ordering and quick shipping, quality oem parts, nice folks to work with
Clutch cable broke on Suzuki C50. Had one in three days. Great quality and price. Started off installing myself but wife assisted in tight spots. Then neighbor helicopter mechanic helped. Turned into a great neighborhood project.
The bike shifts so smooth I'm afraid something is off. Excellent results.
Great CSR on initial ordering too.
I ordered a trail arm for my Canam which didn't allow my lower radius rod to fit properly. It seemed that it had possibly been dropped causing the gap for the lower radius rod to be too small. After connecting the upper and middle radius rods, we had to pry the gap larger to fit the lower radius rod. Also, I did notice that the box packaging the trail arm was longer than the trail arm which allowed it to slide back and forth inside the box. That gap in the box was not filled with packing material which I believe allowed the damage to occur.
Parts arrived a little later than expected. Happy with the product.
I needed a UTV ball joint quickly. I ordered from Partzilla because I trust their quality over what is being sold cheaply on Amazon. Part was shipped in under 12 hours and arrived in plenty of time for me to get the UTV rolling again!
One minute after having g placed my order I realized that I needed a quantity of 2 items not 1, I called right away and spoke with a representative. She said she could not modify the order and it went to shipping, 2 days later I received a message that my order shipped... I would have expected that an order could be modified minutes after it was placed.
Very helpful customer service and tech very knowledgeable and professional
Right part at a good price. I wish they could do something about the price of shipping.
The people were great. They had the parts I needed and shipped them immediately.
Online order placed late afternoon and Partzilla. Was surprised when i received the email that part was
Shipped that day. Will use Partzilla again
Parts came in quick, I was surprised at how long they took to ship even to Alaska
Had some problems getting the correct part for my SxS. Staff did a great c job getting new parts ordered and incorrect parts returned
I have been a long time customer and for the last 2 years I have trusted partzilla to provide parts for my repair shop! I have used all the different companies. Partzilla has had my back more than anyone else, they are usually sending my parts out very fast and if something is not in stock or if the status changes they send email right away. They are also just a call away if I have a question and always helpful, never rude or trying to give me a run around like so many others are known for.
Partzilla to the top!
I had ordered the wrong part and customer service was very helpful and made it very simple to return.
I will be doing business with them for all my parts needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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