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From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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Online order placed late afternoon and Partzilla. Was surprised when i received the email that part was
Shipped that day. Will use Partzilla again
Parts came in quick, I was surprised at how long they took to ship even to Alaska
Had some problems getting the correct part for my SxS. Staff did a great c job getting new parts ordered and incorrect parts returned
I have been a long time customer and for the last 2 years I have trusted partzilla to provide parts for my repair shop! I have used all the different companies. Partzilla has had my back more than anyone else, they are usually sending my parts out very fast and if something is not in stock or if the status changes they send email right away. They are also just a call away if I have a question and always helpful, never rude or trying to give me a run around like so many others are known for.
Partzilla to the top!
I had ordered the wrong part and customer service was very helpful and made it very simple to return.
I will be doing business with them for all my parts needs.
9.95 for shipping for a very small part in a plastic envelope. I rip off
I think the US Postal service has lost my order. This was shipped using UPS "Mail Innovations" where UPS handles it part of the way, and then it is turned over to the USPS for the final delivery. My order shows stuck in Morrow GA--- so the USPS has never acknowledged receipt of the package from UPS. I have sent two emails to Partszilla, no response yet.
Had fast shipping and order was correct. Prices were good and shipping was reasonable.
Being a personal mechanic to a wonderful customer for going on 9 years, it's been absolutely necessary I get him the correct part for his machine. Partzilla has been there for all his machines, on track or water, and to have a question and speak to a Human is how they do buisness.
Thank you Partzilla, from the bottom of my toolbox
Why should it take over a week to receive an order from Georgia to Lexington Kentucky there is no reason I can think of except bad way to ship.
My speedo wasn't working on my bike after diagnosis I found out my speedo cable had spun its last spin. So I hopped on here and found one that matched it. Couldn't get any closer to original then what I ordered
Nice to have an appropriate diagram to illustrate the parts needed & be able to order them in an efficient manner.
Arrived on time. Was easy to order. Needed to replace the rim on grandsons quad.
Exactly what I ordered.Fast delivery.Would order again.
It is always a pleasure to deal with Partzilla. Fast shipping, reasonable prices and outstanding customer service. What else can ask for? Thank you so much for such a great service!
I ordered this part paid extra for shipping so it could be here on time and it's still not here ans now I've missed getting to ride my father's bike in his funeral procession... it was a big thing for our family..
We do apologize for any carrier delays at this time. Packages are typically delivered within 1-3 business days. We have refunded your shipping and do apologize for the inconvenience this has caused you.
Loved the ease of finding specific parts with the diagrams. Parts shipped quickly. Packaging was with care. Will continue to use as resource for OEM parts.
Good morning Oscar,
Thank you so much for reaching out to us. I see that FedEx attempted delivery on Saturday, 3 days after it was ordered, however FedEx was not able to deliver as they were unable to find the address. I see that FedEx is attempting to get in touch with you for delivery now with tracking number 731156439634. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
In the past it has taken a considerable amount of days before the orders shipped. You apparently are now turning orders around in 1 day and I receive them in 2 to 3 days.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for reaching out to us. We apologize for any inconvenience. We have worked hard with our carriers to ensure the quickest and most efficient way of shipping and this is that solution. We apologize you feel you have been ripped off. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!