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From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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This will be my last order from partzilla till you do something about your shipping issues. This is two out of three issues on orders from you guys. Last order was canceled and this order will be canceled tomorrow.
I was looking for replacement turn signals and didn't like flimsy aftermarket LEDs.
Partzilla had factory signals WITH MOUNT and at a decent price!
I am dissatisfied with partzilla's service because my order has not arrived
We do apologize for any inconvenience this may have caused you. The tracking shows it was picked up at the post office on March 27th, 2024. Please reach out to our customer service team and we will be glad to assist you with a replacement or refund. We hope to hear from you soon.
Found the part I needed on the website, ordered online, and received my shipment very fast.
Small item, but had a larger delivery cost. Delivery was more than item.
We do apologize for any inconvenience this may have caused you. Please reach out to our customer service team and we will be glad to assist you with a replacement or refund. We hope to hear from you soon.
Fast shipping a plus, having a late model motorcycle and restoring my bike will do more future purchasing
Wrong parts sent and
Slow shipping. I provided serial # and model #.when ordering.
Thank you for your feedback. We apologize for the incorrect parts being sent. We have issued a refund for the parts. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.
Highly recommend these guys. Quick shipping. Easy to deal with. Will use in the future.
Ordering was easy and shipping was quick. Parts came sooner than expected.
The parts, in the order I placed, arrived well packaged, the correct pieces, and in a timely manner! I have used Partzilla previously and will certainly use them again!
I ordered a fuel pump I was needing in a hurry from two parts suppliers, Partzilla being one. Both orders were an expedited shipping order. Partzilla fuel pump showed up two days later as expected while I am still waiting on the other supplier to still SHIP the fuel pump I ordered from them. I will always use Partzilla from this day forward!
Moving my business to partzilla has greatly streamlined my shop's repair time and efficiency. I can order all my parts from all brands at one site. Prices are great and shipping is fast.
Items I needed were out of stock. Took a few days longer to get them. I will shop here again.
I did a chat with them. The person I chatted with was very patient and explained everything I asked about. The part I ordered was exactly correct.
They send me the wrong part and on top of that I have to pay shipping to send it back and a restocking fee.!
We apologize for any inconvenience caused. Typically on a return you may send the package back with any carrier of your choice. We don't charge restocking fees and I've reviewed your order and you didn't pay any restocking fee. If you reach out to customer support we can go ahead and send a label as a one time courtesy. We do again apologize for any inconvenience this may have caused you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're very sorry to hear your package has not arrived. If you would like, we would be happy to provide a replacement order or refund for the package as it does appear it was lost by the carrier. If you have any additional questions or concerns, do not hesitate to contact customer service for our help.