On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When I called the sales person was knowledgeable, confirming the part was proper and processed the order effectively.
Right price right part will recommend to all my family and friends
Quick delivery, quality OEM parts at a fare price. Easy web site to transverse with great customer service.
Partzilla has been my go-to for over 10 years now when I want to buy OEM Honda parts.
The web site is easy to use and my items normally ship very quickly. I typically make several orders a year. Overall I am very happy with Partzilla and will continue to be a customer for years to come.
Great customer service service I received the time and the Patience that I was looking for and I received a bunch of different size tires and I'm picking out the ones that I'm going to buy and we'll get back to you
Always a pleasure to work with Partzilla. They usually have what I need and are able to get it to us quickly.
A Mislabeling on your end does not make it the customer's problem but you made it my problem. I will never be ordering from you again.
Paid double for expedited shipping, got it over 8 day later.
Can't even ascertain quality of parts because they won't arrive until 05/16 or 05/17. (Should have arrived at absolute latest with expedited 05/13 as per business days schedule.)
We apologize for any inconvenience due to the delay of your package. We have issued a refund for your shipping costs. Please allow 3-5 business days for the refund to be processed back to the original method of payment. If you have any additional questions or concerns, please reach out to our customer service team. We appreciate your business.
Quick and easy ordering, fair pricing, well packaged, speedy delivery, and now I can see my dash lights easily again, even in the sunlight! Thank you!
Partzilla had an issue with a part I needed. It didn't show the superceed... and didn't list the qty needed. I was reimbursed for a part I didn't need... sent the part I did need... and wasn't charged shipping. Usually, the schematics are spot on. Little hiccup this time.
Partzilla is my go to site for my motorcycle needs. They are responsive and helpful when I have questions. The online parts diagrams-lists help to be sure I'm getting the part I need. Parts are always correct and shipped quickly
After I place my order on line and paying through PayPal I noticed that PayPal had the wrong address and my parts were going to my old house address. I called customer service and got all the help I needed to cancel that order and reorder ( the only way to do it if paid through PayPal) to the correct address. Quick, easy, no hassle.
Always saying 2-3 days and charging for expedited shipping and using the cheapest parcel possible even though customer pays the extra for expedited shipping
Thank you for your feedback. We apologize for the carrier delay. Our records indicate you have reached out to customer service and a refund for shipping was issued. Please allow 3-5 business days for this to credit back. If we can be of further assistance please reach out to our customer service team.
Need to update can-am parts diagrams.
A lot of parts say unavailable. Doesn't give you a superseded number. I have to google the old part to find the superseded number.
Thank you for your feedback. We do apologize for any inconvenience this may have caused you. Our agents are available to assist you Monday-Friday 8:00AM-7:00PM EST. If you need help, please do not hesitate to reach out to our team via phone at 877-473-4595 or you may chat with us via our website. We hope to hear from you in the future.
Doesn't give you any tracking info, but every part I've received has been quality.
Thank you for your feedback. We value you as our customer. Tracking information is provided via email the day after the package leaves our facility. If we can be of further assistance please reach out to our customer service team. We look forward to doing future business with you!
Part worked but not like original was yamaha part box but float was different
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
We do apologize for any inconvenience this may have caused. Please reach out to our customer service team to process a replacement or refund, which ever you prefer. You may ask the agent to make sure the replacement package be inspected before shipping, to make sure the package is packaged well. We hope to hear from you soon.