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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Partzilla Reviews Summary
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
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Dealer kept saying part was in back order with no ETA. After 2wks I went to partzilla and had it drop shipped. Partzilla had 8 in stock. Don't know what the dealer orders from but I had the part there within 2 days and my boat back a day after that.
Quick turnaround, well packaged, fair price. Thank you for the quality parts.
Very easy to look up the parts I needed and checkout was simple. Fast delivery time too. I will definitely continue to use your site for future purchases!
I recently acquired two 1996 Yamaha big bear 350s and decided to redo them. I Searching around for parts, which can sometimes be harder to find for these older four wheelers. I found the part that I needed and placed the order. Everything went fine and part arrived in a timely fashion. I will be using them to purchase other parts.
This isn't even just for this order. My last multiple orders parts have said in stock until the confirmation email. Once I get the confirmation emails it says "Available on month, year". Lately the time to place an order to the time it ships has become rather slow as well.
I work for a corporation that overseas properties throught the United States. The purchase for our kawasaki was easier then going through a local distributor. Shipping was fast and parts came well packaged.
When I called the sales person was knowledgeable, confirming the part was proper and processed the order effectively.
Right price right part will recommend to all my family and friends
Quick delivery, quality OEM parts at a fare price. Easy web site to transverse with great customer service.
Partzilla has been my go-to for over 10 years now when I want to buy OEM Honda parts.
The web site is easy to use and my items normally ship very quickly. I typically make several orders a year. Overall I am very happy with Partzilla and will continue to be a customer for years to come.
Great customer service service I received the time and the Patience that I was looking for and I received a bunch of different size tires and I'm picking out the ones that I'm going to buy and we'll get back to you
Always a pleasure to work with Partzilla. They usually have what I need and are able to get it to us quickly.
A Mislabeling on your end does not make it the customer's problem but you made it my problem. I will never be ordering from you again.
We do apologize for any inconvenience this may have caused. Please reach out to our customer service team to process a replacement or refund, which ever you prefer. You may ask the agent to make sure the replacement package be inspected before shipping, to make sure the package is packaged well. We hope to hear from you soon.
Paid double for expedited shipping, got it over 8 day later.
Can't even ascertain quality of parts because they won't arrive until 05/16 or 05/17. (Should have arrived at absolute latest with expedited 05/13 as per business days schedule.)
We apologize for any inconvenience due to the delay of your package. We have issued a refund for your shipping costs. Please allow 3-5 business days for the refund to be processed back to the original method of payment. If you have any additional questions or concerns, please reach out to our customer service team. We appreciate your business.
Quick and easy ordering, fair pricing, well packaged, speedy delivery, and now I can see my dash lights easily again, even in the sunlight! Thank you!
Partzilla had an issue with a part I needed. It didn't show the superceed... and didn't list the qty needed. I was reimbursed for a part I didn't need... sent the part I did need... and wasn't charged shipping. Usually, the schematics are spot on. Little hiccup this time.
Partzilla is my go to site for my motorcycle needs. They are responsive and helpful when I have questions. The online parts diagrams-lists help to be sure I'm getting the part I need. Parts are always correct and shipped quickly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. Our availability of in stock items are shown on the website as ships within 24 hours. Any other status, i.e. “One Business Day” or ships in "2 to 3 days" is an estimate of the lead time from the manufacturer, whose location is usually one day shipping from us. Unfortunately, the manufacturers do not provide us with live availability, in an electronic format, that would allow us to better communicate lead time to customers. Product that we do not stock, we order from the manufacturer within one business day of the customer’s order. Our first notification of any delay from the manufacturer is after we have ordered the product from them due to us pre-purchasing the item from the manufacturer to preserve the customer's place in line to receive the item. Once notified of any back order, we adjust the customer’s ETA, and promptly send an email. During this time, the customer has the option to cancel.