PartzillaReviews 2,691

It is not seen enough in this world that people actually care not only for their jobs but helping others. I think this was my first time calling on the phone to ask a question related to ordering a part. Not only did I get the help I needed but the customer service representative spent extra time with me related to other challenges I had with another vehicle helping me trouble shoot the problem.
The next time the boss tells you to hurry up and get to the next customer, remember that I am now a customer for life, and will tell others to shop here now because of the extra time your rep spent with me.

I ordered carburetor parts for my 2000 Yamaha ATV, which is used as a tow vehicle in our land clearing operation. With the original carburetor leaking, the vehicle is not safe to use, and this stops the fireline clearing activites that are seasonally carried out ( prior to the hottest and dry time of the year) This is awkward, and potentially hazardous. I wish the "turnaround" time of our ordering, and your parts deliveries were faster.

Been using Partzilla since 2020 when my wife and I purchased our 1st boat, a Yamaha AR195. I depended on Partzilla guiding me to what I needed and different parts since I was new to boating and had no idea what most of the parts were. Since then I'm sure I've purchased well over one thousand dollars in parts. I wanted to purchase the oil filter wrench to make my oil changes a bit easier and after getting the wrong part from O'Riely's and then Amazon, I thought I will order from Partzilla, surely they would know the right part for my boat. I got it and it was the same one that everyone else had been sending me. After spending close to an hour on hold and put on hold once someone got online, I was told "sorry, since you ordered it on your own and not with us on the phone, you could return it, but I would be responsible for shipping! Does that sound like good customer service? Now I've spent more money on shipping than what I paid for the part! I will no longer be using Partzilla for my boating needs. You are going to loose a customer over 5 dollars in shipping charges? I've been using B and H photo for over 40 years and not once have I ever paid for return shipping, period. That's why I keep shopping with them. BTW, you charged me 10 bucks for shipping. I was able to get it for under 5 bucks, that made me even more resolute to not use you again.