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PartzillaReviews 2,693

4.5

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From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


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Partzilla Reviews Summary

The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.

This summary is generated by AI, based on text from customer reviews

service
382
value
177
shipping
185
quality
149
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Fast shipping
March 20, 2025

Correct parts were received and they were shipped quickly. Would recommend and order from them again.

Date of experience: March 20, 2025
Hank E. — Partzilla Rep
11 months ago

Thanks for the review, and we look forward to helping you in the future.

North Carolina
1 review
0 helpful votes
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Worked out Great!
March 19, 2025

Handy to have diagrams you can look up parts especially small parts!

Date of experience: March 19, 2025
Hank E. — Partzilla Rep
11 months ago

They also come in handy when you need to put all those small parts together! We appreciate your business.

Texas
1 review
0 helpful votes
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Satisfaction with Partzilla
March 19, 2025

The online parts ordering system is excellent. Much better than your competition. I haven't had to wait more than a few days for parts and really like the notifications.

Date of experience: March 19, 2025
Hank E. — Partzilla Rep
11 months ago

Glad you've found it pretty easy to get your parts. We hope to earn your business again.

Florida
1 review
0 helpful votes
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Every time I have a very specific piece or part that I need that I can't find anywhere else or there's some crappy third-party company that makes it that wants three times as much. I can always guarantee that I find it at partzilla.com that's actually OEM, high-quality and fast shipping.

Date of experience: March 18, 2025
Hank E. — Partzilla Rep
11 months ago

25 parts? Sounds like a job. We're glad we had what you needed for your jet ski.

Florida
1 review
0 helpful votes
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Disappointed with shipping
March 18, 2025

I paid for fast shipping. The shipping department shipped usps ground advantage. Shipping that way USPS had no obligation to get it here quickly. I paid for the quicker shipping so it would get here before the weekend. But that didn't happen did it? No. Partzilla don't offer the faster shipping if you're not going to actually do that. After all that I just said, the customer service was awesome! They refunded my extra $4.

Date of experience: March 18, 2025
Ohio
1 review
0 helpful votes
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Only received on part 1 ordered 2
March 18, 2025

I ordered a quantity of two gas lines and only received one… do you ship them separately?

Date of experience: March 18, 2025
Wisconsin
1 review
0 helpful votes
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I've been using partzilla for years. There website is well laid out and easy to use. The parts are always correct, and they even produce informational videos for the public. Their only real downside is their lack of shipping options.

Date of experience: March 17, 2025
Florida
2 reviews
0 helpful votes
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2002 Honda CBR1100XX Blackbird
March 17, 2025

I've been dealing with Partzilla since about 2012, and like the fact that I can still get quite a few parts from them. What I don't like, is $9.95 shipping no matter what you buy if it's under $149! You know things happen, you buy some little something, a few months later you buy some other little something $9.95 $9.95 9.95, so the last time I needed a piston for my rear brake caliper and I just did a Google search and as I thought it might, he may have one a dollar cheaper, free shipping. That's what I was looking for... Sure Partzilla will get my business, but depending on the part I will go elsewhere.

Date of experience: February 12, 2025
Georgia
1 review
0 helpful votes
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Shipment
March 17, 2025

Hello, I bought air filter element, bushing and front fork assembly parts for my motorcycle. I want memtion that I have never recieved demaged parts and also never late shipment.

Date of experience: March 17, 2025
Hank E. — Partzilla Rep
11 months ago

We're glad to get you brand new parts on time! Thanks for your review.

Texas
1 review
0 helpful votes
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Quick Servic
March 17, 2025

When I order from Partzilla, they are quick to mail out my order and for me to receive. When I need a part, I appreciate how quick they are to get the part to me. I could not find a part on their site, I called in, and they were very helpful and pleasent a

Date of experience: March 14, 2025
Hank E. — Partzilla Rep
11 months ago

Always nice to hear when our customer service team can help out one of our customers. We appreviate your business.

New York
1 review
0 helpful votes
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Exactly what I needed
March 16, 2025

Exactly what I needed and not crazy expensive
Thank you!

Date of experience: March 16, 2025
Hank E. — Partzilla Rep
11 months ago

Fantastic! Thanks for the review!

North Carolina
1 review
0 helpful votes
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Fast shipping
March 15, 2025

The fastest shipping of all the suppliers I've tried. I've even gone to local shops to get parts that needed to be ordered and Partzilla beat them

Date of experience: March 15, 2025
Hank E. — Partzilla Rep
11 months ago

Whew. If we're beating some of the locals then we're doing pretty good. Thanks for the review!

New Mexico
1 review
0 helpful votes
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Good
March 14, 2025

The ease of looking up parts & looking at a diagram, I ordered the parts & they were delivered in less than a week

Date of experience: March 14, 2025
Hank E. — Partzilla Rep
11 months ago

Glad you were able to get your parts from us! We appreciate your business.

Vermont
1 review
0 helpful votes
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Great value and you can see if they have the actual part in stock.

Date of experience: March 14, 2025
Hank E. — Partzilla Rep
11 months ago

Thanks for the review. We appreciate your business.

Oregon
1 review
0 helpful votes
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Ordered and got it in 2 days WOW!
March 14, 2025

Very nice product and very quick shipping will do business with them again!

Date of experience: March 14, 2025
Hank E. — Partzilla Rep
11 months ago

Always great to learn we've earned a repeat customer. Thank you!

South Carolina
1 review
0 helpful votes
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Great Price and Fast Shipping
March 14, 2025

Best price on an OEM Yamaha golf cart windshield. Easy ordering and fast shipping.

Date of experience: March 14, 2025
Hank E. — Partzilla Rep
11 months ago

Glad we had what you needed for your cart!

New York
1 review
0 helpful votes
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Good quality oem parts
March 14, 2025

Very helpful and friendly and more than willing to go the extra mile to help you with getting the part you need and want and to confirm it's the correct part and colored part for your application. Only minor hiccup I've had was one of the about 7 items in my order was on back order so they were holding the whole order while waiting for the part to be available in which it isn't gonna be available for quite awhile and I paid extra for faster shipping. But have to say once I contacted them about the situation they went ahead and pushed out my order just about all the items I had ordered with the fast shipping. Oh yeah one more hiccup was one of the motorcycle fairings I received was damaged and they instantly put in order for me to get a replacement of the same broke part and overnighting it to me and made it really easy for me to ship the damaged part back to them. I definitely highly recommend buying from them. Only major complaint I have is my own fault and is I wish I knew about this company and there site many many years ago.

Date of experience: March 13, 2025
Florida
1 review
0 helpful votes
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The Best
March 13, 2025

I order parts for my son who lives overseas. He has a motorcycle and where he lives he cannot get parts for it. He looks up what he needs, I go to Partzilla and bam! Order the parts and they come so fast, and fragile things, like the air filter was packed like it was stained glass. I love this company. I am a senior mother who knows nothing about motorcycles and their parts and once called because I wasn't sure and they helped me pronto. Great company.

Date of experience: March 13, 2025
California
2 reviews
0 helpful votes
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PISTON RINGS
March 12, 2025

Rings arrived as posted, in good shape and at a reasonable price.

Date of experience: March 12, 2025
Virginia
1 review
0 helpful votes
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Office Assistance
March 12, 2025

Needed to place an order, using a different credit card. Gentleman that helped me was very professional, as always.

Date of experience: March 12, 2025