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Partzilla

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


+102
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Partzilla Reviews Summary

The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.

This summary is generated by AI, based on text from customer reviews

service
391
value
177
shipping
185
quality
149
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Order shipped same day, great. Received order 2 days later. Awesome service.

Date of experience: April 6, 2025
Georgia
1 review
0 helpful votes
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Very happy
April 6, 2025

Very pleased with my shopping experience. OEM diagrams are very detailed and Partzilla stocks many parts. I have placed several orders and have never had a problem.

Date of experience: April 6, 2025
Texas
1 review
0 helpful votes
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Parts
April 6, 2025

Great products as always. Easy to look up and order. Quick shipping

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
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Easy helpful
April 5, 2025

It's a great website for my golf cart needs. When I've needed to talk to someone on the phone, they are professional and quick to resolve my issues.

Date of experience: April 5, 2025
Utah
1 review
0 helpful votes
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First order
April 5, 2025

First time ordering great experience. Lost password for previous company that I went through and got no response from them so switch to Partzilla

Date of experience: April 5, 2025
Florida
2 reviews
0 helpful votes
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A rare much needed part
April 5, 2025

After searching for the engine seal through the local dealer with no luck, I decided to do the research on my own. You folks had what I needed and received it 2 days later. I couldn't be happier. Thank you.

Date of experience: April 5, 2025
Florida
1 review
0 helpful votes
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Good price, fast delivery
April 4, 2025

Partzilla is the place to get your oem metric bike parts at a good price & fast delivery!

Date of experience: April 4, 2025
Oregon
1 review
0 helpful votes
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Great experience!
April 4, 2025

I would definitely recommend using partzilla to all my friends and family! Keep up the good work.

Date of experience: April 4, 2025
New York
1 review
0 helpful votes
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Partzilla is the best!
April 4, 2025

When i need oem parts partzilla is my go to. Best prices with reasonable shipping times!

Date of experience: March 28, 2025
Arkansas
1 review
0 helpful votes
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Perfect
April 3, 2025

Using your diagram picked out the part, bought it and it was delivered in three days. Don't get any better that that!

Date of experience: April 3, 2025
Oregon
1 review
0 helpful votes
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Helpful system
April 3, 2025

Partzilla's parts search is very helpful in finding the correct parts and provides the diagrams to insure we can locate all the parts needed for service and repairs.

Date of experience: April 3, 2025
New Jersey
1 review
0 helpful votes
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I've had multiple orders from you guys and continue to go back due to the great quality and ease in finding the parts with the diagrams.

Date of experience: April 3, 2025
California
4 reviews
6 helpful votes
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Failed delivery
April 2, 2025

Paid for expedited shipping from Partzilla. Com.
Their 3rd party vendor shipped it ground.
Before delivery, had them commit to issuing a return label because I was able to find a vendor who would provide next day delivery on the same part.
Once the product did arrive, many days late, I used the pre-arranged return label.
Once the product was returned to the 3rd party vendor, I received a refund for less than what I originally paid. Refund should have been for the total out of pocket cost of doing business with partzilla. Com, which actually cost me more than just the cost of the part if you consider lost production because of non-delivery, rescheduling customers, and my customer trust/credibility factor. I will never purchase from partzilla. Com again. I will purchase from a vendor who has control over shipping product and who I can trust will do right when things go sideways. Edit: contacted by partzilla. Com and refunded balance of out of pocket expense. +1 star. So from 1 star to 2 stars. Would have been way easier if it went like it was supposed to go. Never used the part, never opened the box, the whole thing was an exercise in futility.

Date of experience: March 12, 2025
New York
2 reviews
0 helpful votes
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Great Experience
April 2, 2025

I found the parts I needed ordered and delivered quickly. I will order from them again and recommend.

Date of experience: April 2, 2025
Arkansas
1 review
0 helpful votes
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Everything was seamless.
April 2, 2025

This was the first time using the online ordering and found it very easy to do.

Date of experience: April 2, 2025
Georgia
1 review
0 helpful votes
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Shipping time
April 2, 2025

Paid extra for the 1-3 day shipping, it still took 5 days total with one Sunday. Not really their fault but if we don't let them know then they won't get on their shipper or USPS to honor the additional costs of expedited shipping. I have not looked at the parts yet, but will rate them after installation.

Date of experience: April 2, 2025
New Jersey
1 review
0 helpful votes
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Satisfied
April 2, 2025

The parts came that were described in in a timely matter I recommend the company

Date of experience: April 2, 2025
Louisiana
1 review
0 helpful votes
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Outstanding
April 2, 2025

Outstanding, didn't take long to receive items. The items I ordered were correct items

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
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Parts return
April 1, 2025

I somehow got the wrong part and Partzilla was so helpful in helping me to return the part for refund. Thank you for being so helpful!

Date of experience: April 1, 2025
Texas
1 review
0 helpful votes
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Excellent Experience
April 1, 2025

Ordering online was very easy. Website is user friendly. Excellent diagrams available for parts. Received the parts with in a week of ordering.

Date of experience: April 1, 2025