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Partzilla

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


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Partzilla Reviews Summary

The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.

This summary is generated by AI, based on text from customer reviews

service
391
value
177
shipping
185
quality
149
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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These guys are great.
April 12, 2025

Easy to navigate website to find the part that you need. Fast service, correct part delivered on time

Date of experience: April 12, 2025
Pennsylvania
1 review
0 helpful votes
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Polaris parts
April 12, 2025

First time ordering got just what I ordered but the shipping was slow I thought, otherwise great experience thanks

Date of experience: April 12, 2025
Virginia
2 reviews
0 helpful votes
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Great Service!
April 12, 2025

My order was fulfilled perfectly (involving numerous small parts - hardware, O-rings, etc.), so I was very satisfied.

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
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OEM starting clutch parts
April 11, 2025

OEM Honda part as described; good price; very prompt shipping and receipt. Highly recommend this business based on this experience. Will purchase from Partzilla again.

Date of experience: April 11, 2025
Egypt
1 review
0 helpful votes
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Amazing
April 11, 2025

Very amazing Fast shipping and customer service available

Date of experience: April 11, 2025
Ohio
1 review
0 helpful votes
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Shipping
April 11, 2025

2 weeks ago I placed an order and paid for express shipping (1-3 days). It took over a week and I was missing an item. This week I placed another order, again paid for express shipping. This time the complete order came in 2 days! Outstanding! Although, I shouldn't be praising a company that does what's expected of them.

Date of experience: April 10, 2025
Georgia
1 review
0 helpful votes
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Part order
April 10, 2025

Wonderful experience. I don't have time to fill out a 50 character review. This review form is too long.

Date of experience: April 4, 2025
California
1 review
0 helpful votes
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Always good
April 10, 2025

I always get my OEM parts from Partzilla. Great prices and quick shipping.

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
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Excellent!
April 10, 2025

Had exactly what I needed and shipped fast! Will definitely be using again and highly recommend.

Date of experience: April 10, 2025
South Carolina
1 review
0 helpful votes
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Dependable
April 10, 2025

I ordered some spark plugs and they were shipped quickly and were correct. I have ordered many parts from them with no issues at all. I needed to send some carburetor jets back and they told me just to keep them instead because the shipping wasn't worth it. Very nice.

Date of experience: April 10, 2025
Mississippi
1 review
0 helpful votes
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Good
April 9, 2025

Awesome but usps could have been better other than that will order from again but request ups

Date of experience: April 9, 2025
Washington
1 review
0 helpful votes
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Correct6 parts, fast delivery
April 9, 2025

Ordered Service Manual for new Kawasaki Mule (2025)... came fast and covered my machine (new). -satisfied customer

Date of experience: April 9, 2025
Louisiana
1 review
0 helpful votes
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Did not receive the parts
April 9, 2025

Waiting on parts for 2 weeks. You charged a premium price for shipping and I still have no clue on when I will receive my parts.

Partzilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2025
Oklahoma
1 review
0 helpful votes
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Great parts for a fair price
April 8, 2025

Been using Partzilla for yrs. I have several different bikes and I love the online parts manuals for my bikes. Makes it easy to get the right part the first time.

Date of experience: April 8, 2025
California
1 review
0 helpful votes
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This Yamaha chain lube his on extremely thin and penetrates the chain, then thickens to a grease like state in an hour so it doesn't sling off. The little 6v bulbs work perfectly on older small Hondas. Everything was packaged well. Great job Partzilla 👍

Date of experience: April 8, 2025
North Carolina
2 reviews
0 helpful votes
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Razor
April 8, 2025

I had to call in to confirm my parts... they have excellent customer service... and will help you threw anything parts related... awesome place

Date of experience: April 8, 2025
Florida
1 review
0 helpful votes
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Yamaha Viking Starter relay
April 7, 2025

Part was shipped quickly and fit perfectly. Price was very reasonable.

Date of experience: April 7, 2025
Tennessee
1 review
0 helpful votes
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Great service
April 7, 2025

Everything showed up on time and all of it was correct will use then again in the future

Date of experience: April 7, 2025
Florida
1 review
0 helpful votes
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EXPENSIVE
April 7, 2025

I only needed 4 mini fuses, but the cost was $28 which I considered excessive even though I realize it is a convenience versus cost issue.

Date of experience: April 7, 2025
Missouri
1 review
0 helpful votes
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Can't really do much about shipping however! It is what it is!

Date of experience: April 6, 2025