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PartzillaReviews 2,691

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


+102
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Partzilla Reviews Summary

The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.

This summary is generated by AI, based on text from customer reviews

service
382
value
177
shipping
185
quality
149
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great parts
April 26, 2025

I teach at a school and try to let students look up parts for them self. Partzilla as great parts and is easy for the students to get the right parts.

Date of experience: April 26, 2025
Virginia
5 reviews
0 helpful votes
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USPS Lost the Package
April 26, 2025

I received one of my items ordered with a different tracking number two weeks after I placed my order. The original tracking number status said "delayed", yea delayed, it still has not arrived. I called Partzilla Customer Support and the ordered items arrived in 3 days!

Date of experience: April 26, 2025
Texas
1 review
0 helpful votes
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Finished
April 25, 2025

Was lied to by customer service so I will discontinue using partzilla for any future purchases for my bikes.

Date of experience: April 25, 2025
Ohio
1 review
0 helpful votes
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Parts
April 25, 2025

Fast shipping, decent price and had parts in stock! Will be return customer.

Date of experience: April 25, 2025
California
1 review
0 helpful votes
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Great business
April 25, 2025

Items arrived on time and very well packaged. Items arrive in without damages

Date of experience: April 25, 2025
Arizona
1 review
0 helpful votes
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Factory parts at your door
April 23, 2025

I need some factory new parts for my bike I shopped around and found to be in stock and good price Ordered and arrived very fast Exactly what I ordered

Date of experience: April 21, 2025
Georgia
1 review
0 helpful votes
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Good price, Great service
April 23, 2025

I have placed many a order and have not been let down once.
When I knew what I needed and couldn't find it, the chat service was the life line. I always come to Partzilla first, when needing to get my bike running right.

Date of experience: April 23, 2025
Illinois
1 review
0 helpful votes
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Found the parts I needed quickly.
April 23, 2025

Needed a couple of OEM parts for my '09 Kawasaki Sherpa. Partzilla's site was easy to navigate and my parts were quickly identified. Double checked the numbers at a couple other sites to confirm and compared prices. Partzilla's prices slightly better.

Date of experience: April 14, 2025
Illinois
1 review
0 helpful votes
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Simple
April 22, 2025

Look it up. Place my order. Done. What else is there to say at this point.

Date of experience: April 22, 2025
Florida
2 reviews
0 helpful votes
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Not so happy!
April 22, 2025

Online ordered FRONT brake pads and paid for expedite shipping, I got One set of REAR brake pads and the salesman talked to me like I was stupid. Tried to tell him you buy a front kit, it comes with 4 pads! PAID to send them back, ordered the 4 front pads and they came without the new C clips! Never again!

Partzilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 22, 2025
Idaho
1 review
0 helpful votes
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Can Am parts
April 22, 2025

I need some clutch cover bolts, but couldn't find them any place else but. Parts diagrams make it easy to find the parts you need. Shipping was fast and I have my side-by-side back on the trail.

Date of experience: April 22, 2025
Tennessee
1 review
0 helpful votes
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Good to work with
April 22, 2025

They have what you need for all brands oem parts and mostly have it in stock

Date of experience: April 22, 2025
South Carolina
1 review
0 helpful votes
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Very helpful staff
April 22, 2025

The person on the phone helped me nail down the correct parts that I needed.

Date of experience: April 22, 2025
Connecticut
1 review
0 helpful votes
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1973 Yamaha AT3 Shift lever
April 21, 2025

Received the part but it is not the correct one. Does not fit my bike. I ordered the correct one for my model and year. Started the return and was asked to send vin number. I did and also a photo why the lever won't fit. It's been two weeks and no reply…

Partzilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 21, 2025
Georgia
1 review
0 helpful votes
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Perfect Shopping Trip
April 20, 2025

Partzilla had everything I needed with better prices than the manufacturer. Will be making all my purchases here from now on.

Date of experience: April 20, 2025
Maine
1 review
0 helpful votes
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Honda parts
April 20, 2025

Excellent people to deal with Great service fair pricing. Have bought from them several times

Date of experience: April 20, 2025
Oklahoma
1 review
0 helpful votes
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Yamaha water pump tube
April 19, 2025

Part was quality Oem fit was perfect and shipping was as stated

Date of experience: April 19, 2025
Florida
1 review
0 helpful votes
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Very good
April 19, 2025

Part was what I needed and the quality seems to be good. Arrived fast

Date of experience: April 19, 2025
Illinois
1 review
0 helpful votes
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Great prices!
April 18, 2025

Lightening fast shipping on top of great prices. Will definitely use again.

Date of experience: April 18, 2025
Illinois
1 review
0 helpful votes
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Air filter
April 18, 2025

Good OEM air filter for my Honda. Fits like a glove! Thank you!

Date of experience: April 18, 2025