Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very quick service, shipped everything I ordered in time fashion. Will use in future for sure.
Called to verify parts were in stock as the webpage says. Good to go. Ordered parts and they were shipped that day.
I needed a latch assembly for a new side by side. Most websites don't service all the small parts that can be accidentally broke with these toys. It was easy to find on the website with the exploded diagram and delivered fast.
Order placed on a Friday was shipped on Friday and arrived the following Tuesday. You can't get any better than that.
I found the shopping easy I was able a utube vide to find part numbers with ease
Was referred to Partzilla by my bike mechanic for trim pieces for my 2004 Goldwing. After looking around the web they were the only ones I found that had the OEM nameplates that were not cheap plastic with bad adhesive. The nameplates came packaged in a container that would be impossible for a shipper to damage and fit perfectly.
Ordered parts for my CAT utv. Website was easy to use. Parts were correct and arrived quickly.
I have a couple of older ATV's. Partzilla always has the parts I need. If I can not find I can start a chat and they always know and can give me the right parts
I couldn't find the part anywhere, and if I did, it was about 2-3 times the price it should be. Got it from Partzilla and was a good price and delivered on time. Cable is working well. Will use Partzilla again for aftermarket parts moving forward!
You guys are great. No problems. All parts perfect. Love the shipping exemption for higher priced orders
I own Polaris, Yamaha, and Arctic Cat atv/utvs, they have parts for all of them. Sometimes you have a choice of brands. Prices are much less than dealer prices. Prompt shipping by Partzilla but sometimes it takes a day or 2 for the shipper to pick it up.
Easy to navigate website to find the part that you need. Fast service, correct part delivered on time
First time ordering got just what I ordered but the shipping was slow I thought, otherwise great experience thanks
My order was fulfilled perfectly (involving numerous small parts - hardware, O-rings, etc.), so I was very satisfied.
OEM Honda part as described; good price; very prompt shipping and receipt. Highly recommend this business based on this experience. Will purchase from Partzilla again.
Very amazing Fast shipping and customer service available
2 weeks ago I placed an order and paid for express shipping (1-3 days). It took over a week and I was missing an item. This week I placed another order, again paid for express shipping. This time the complete order came in 2 days! Outstanding! Although, I shouldn't be praising a company that does what's expected of them.
Answer: Please call our customer service team anytime for your return shipping label. Our number is: 877-473-4595.
Answer: Yes, we can ship to Saipan. We recommend Northern Mariana Islands at checkout. Shipping rates will depend on how much you buy and how fast you want it. In general, shipping ranges from $11.99 to $58.99 if the order is under $1,000. If your order is over $1,000 we will contact you with the freight cost after you place the order.
Answer: Hi Shane, We are sorry for the delay. Please send us your order information at [email protected], and we will look into this immediately.
Answer: We have been put in line a couple times... we are now in line as the 186 person... Really? My son has been messaging customer service several times... Why is it so difficult to get a label and an answer to a question?
Answer: Hi Erlend - We are working on a resolution to the issue and I appreciate your patience. With the holidays, things are taking a little longer than expected, but we are trying our very best to turn your 1-star review into a 5-star review. Give us a few more days.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account