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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Everytime that we use USPS for international shipment, my package gets lost
But everytime that we use UPS, I receive the items with no problems
Arrived quickly and in good condition, thankyou. It was delivered as expected
The product was fine once it arrived but a 4 day delivery turned into 12.
No problems. Was short two items and I received them promptly.
I requested that the in stock parts be sent right away and the back ordered parts be cancelled. The in stock parts arrived in 3 days and Partsvu sent the back ordered parts in 10 days. That allowed me to service 2 boats and get them winterized in much warmer temperatures.
Fast and reliable service at a good price. The only place that I shop for my outboard parts.
Very easy to use, products described in detail with photos.
So far, so good. Used this weekend and appears to be a good product.
Clear navigation, good assortment, easy check out, international shipping
Quick and easy. Used code to get free shipping. My transom saver arrived quickly.
This woman knows her job inside and out. Best phone support I have ever received... hands down
Had great success last time, the expectation remains the same!
Ordered about a half dozen coolant hoses for my 16 year old Mercruiser I/O and felt PartsVu offered pretty fair prices. When installing them, I noticed the fabrication date stamps were from 2014, meaning they were basically "new old stock ". Better than what I had, but not quite brand new.
Some parts are in back order, we think are couple weeks no like 3 moth. The total of order 2 item in back order now.
5 months to get a part after ordering it, came in 4 months after I needed it.
Hello Johnathen,
Thank you for your purchase. I do apologize for the inconvenience and delay with your order. Unfortunately with the entire country facing supply chain issues right now, we are also faced with many backordered parts and accessories. I see here that your item was on backorder with Yamaha, and we did send you emails letting you know of the availability. When it comes to OEM parts we are at the mercy of the manufacturer. I do thank you for your feedback, and I again apologize for any inconvenience as that is not our intention whatsoever.
Happy Holidays,
Jessica
Not really complaining but it was a very long lead time to get my gasket. Couldn't use my boat for the last 3 months waiting for the part.
I'll be ordering all of my marine parts from you guys for life
Parts Vu Great as always! USPS not so much, 10 days to get parts from Florida to Ohio Via Puerto Rico for some reason...
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey David,
Thank you so much for the review. I am sorry for the delay in your delivery, in your case, it looks like the item had to come directly from Mercury so that does take 2-3 business days. I am glad that the item arrived to you well. If you have any questions or concerns in the future please give us a call. 888-625-5460.
Happy Holidays!