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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Order was on time, prices are good and packaging good. A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
Product exactly as shown, great service and follow up.
Easy to find and shipped quickly. Exactly as advertised.
Easy and fast but you shouldn't make your customers use 50 words or more to describe the experience, I usually click away when this happens
Excellent job on delivering and stocked items. Comes quickly when ordered just as delivery date shows
Everything fast and easy.
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Update to below review: A very kind person from Customer service phoned me and apologized for the inaccurate information provided previously. She graciously offered to waive the shipping fee and expedite the delivery of the product. I was quite impressed by the company's response and by the fact that they actually pay attention to what is said in the reviews and strive to make it right. I look forward to ordering from them in the future.
"The rep I spoke to on the phone said you don't have cowling covers for Yamaha 2 stroke 200 hp engines. I went back to the website to double check and found the one I'm buying. Your reps should be better informed or make the effort to check."
The parts view staff has kept me up to date with my orders and if an item is backordered or not available they are quick to respond. I receive my orders promptly and they have most items in stock. As a small service business they keep up and running.
Parts view maintains competitive pricing and deliveries are in a timely manner. Usually within the time frame given.
Way better than 2 dealers! I will be back if i need something else
Lowrance Suncover f/HDS-12 Gen3 and HDS-12 Carbon Series - 000-*******-001 is the first thing I have ordered from you. No issues. Everything went as it should. I will keep an eye out for things to order in the future. Thank you.
Easy to find what I needed. It's nice to have kits together with genuine Yamaha parts.
I placed the order a couple of months ago and just received the replacement key. I did email the company a few weeks after ordering for status. They responded right away arising that the order wouldn't be shipped due to the manufactures back order. I did appreciate the communication and will place another order in the future.
Always a pleasure doing business with y'all!
Speedy delivery, correct orders just to name a few.
Great price, fast shipping. No issues. I order a lot from Parts Vu.
Easiest place to buy parts. Nice website. Fast delivery
Certain items I ordered were not available/backordered. This information should be available prior to ordering, not after.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members