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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Great products, on time, name brand. Great price. No complaints
Received. Appears to be ok but the original carton was pretty torn up.
Was able to get everything I needed at one spot...
Found the Web-site to be informative and easy to order from.
Went through website to find the replacement parts needed, was found and purchased very quickly. Thanks
Its nice to have a reliable parts store at the tip of your fingers.
They gave me my refund for parts I did not receive
I called and explained that the parts I received were not red in color but more pink then red in color, customer service () had my order number and my phone number (as well as all of my other information) the call was disconnected and I never heard back from you!
First time, I'll see how it all goes!
Everything I ordered showed up quickly and the prices compared to the local Yamaha dealer were very reasonable. Also the availability of the parts was surprising. I was being told most are back ordered with no promise date.
Very pleased with the ease of selection, ordering and shipping. First Class!
Customer Service Representative, Mario, at PartVu was NOT pleasant to email with when my order was delivered to the wrong address. UPS made sure I received my order on the second shipment.
Always great doing business w: Parts Vu.
I will continue to refer to others!
Thanks!
Your products are similar to many places but your prices are competitives.
If I need something else I unforgettably PartsVu for a new order.
Do all of the work on two Suzuki DF 150's and one Yamaha SHO 250 and buy most of my maintenance items from PartsVu. Good prices and reliable customer service :)
Great experience! Parts were delivered quickly and everything fit correctly.
Easy online ordering, in stock parts and will purchase again
Ordered two impeller repair kits. One was in stock. I contacted them to find out when the other was expected to be in stock. I was told about 4 weeks. I agreed to wait to ship both together. When the other arrived they shipped only it to me. I called to find out about the one kit that was in stock when I ordered and why it wasn't shipped. I was told it was out of stock and would not be in for another 3-4 weeks. First and last time I will do business with them. Oh, they will send emails at least once a day to entice you to purchase more items though.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Broderick,
Thank you for your review as we very much welcome and appreciate it. I do see here the order you placed on August 28th did ship on the 24th of November. Unfortunately, because this part was coming from Yamaha's warehouse in Japan it did take quite some time to get here as the timeframe we emailed you was 14-90 business days. I do hope the product arrived to you well and in good condition. If you have any questions or concerns please reach out as we are happy to assist. 888-625-5460.
Happy Holidays,
Jessica