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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Everything came in correctly and faster then expected.
The delivery of the cover was very quick and it fit perfectly.
The trim trim sink was on back order—-///////////////::./. :/: :
Glad i found this site, makes it easy for me to order parts and fluids for my engine.
Nice work. Order sent quickly. Received what I ordered.
I needed these parts at the time I placed my order, at that time I didn't think it would be a big deal, I was able to get the parts elsewhere and I requested to cancel my order but I got no response, it wasn't a large amount so I let it go, next time I will demand a refund if it's going to take this long.
Great price. Shipping rates are spot on and fast. The covers worked great…like all Rigid products.
I was, am, glad I found you. Good price. I felt the tach should of been better wrapped it was thrown into a mailing envelope and the box it came that was in the envelope was dinged up. I won't know if it damaged the tach for a couple months. It is winter here and boat won't get out for awhile. Still putting finishing touches on build. It has no visible damage so I am hopeful. I am also hopeful if it does you will honor it. Thanks will buy again from you this is the second boat I have built. One more left in me.
Package delivered timely and merchandise well packaged and stocked.
Received package rather quickly. Great prices. Overall was a great experience selecting your company
Mixed bag. See product review, I didn't have the greatest experience, but in the end, I think the part I received will work, just not what I ordered.
Hello Nick,
Thank you for taking the time to give us a review as it is very much welcomed and appreciated. I do see that the part you ordered was superseded by Mercury. I do apologize for the inconvenience. We have no control over Mercury's supersessions. I am sorry to hear you were not able to get through the lines. This has been a very busy time as we have many people winterizing their boats. If you would like I can have an agent give you a call if you still have questions or concerns. I do again apologize for any inconvenience as that is not our intention whatsoever.
Happy holidays,
Jessica
Exactly what I need and quick delivery. Will order again
Like the site. Easy to find what you need. Fair pricing. Will return for future purchases. The only issue I had was that I ordered the 20hr service kit and think I received the 100hr kit instead?! I don't think Yamaha requires the moisture separator to be changed at the 20hr mark?! The only thing not in the kit I received was an impeller and lower unit seals which it's not time for?
2nd time I ordered maintenance kit for my 2012 Yamaha 150 Hp, plus harder to find good marine grease. Quick shipping and discounts. Price is higher but still cheaper than dealer service. Great place for repair parts. Need to plan ahead.
The experience was good, one of the items was the wrong oil weight in the oil change kit. Since it could have been my mistake, and because it was acceptable I did not complain or choose to change it.
Everything was in perfect condition and it was just what i needed for my 100 hr service.
Voltarei a compra de novo e e ótimo atendimento bbbbbbnnnnnnnnnnnnnn
Great from start to finish. Credit card I do was easy. Shipping was fast with updates. Proper packaging. Directions were good too.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hello James,
Thank you for ordering with us, and thank you for your review. All feedback is welcomed and appreciated. I do apologize for the items being on backorder. As the country is currently feeling the full effects of the supply chain issues, we are no exception and feel it as well. I do see here that you should have received emails advising of the backorder and the date changes. I have gone through all our correspondences with you and do see that you asked a few times about the status of your order but did not find a cancelation request. There may have been an error sending the request, or with our system receiving that. For that, I deeply apologize as we do not want to inconvenience you whatsoever. I have found your order and refunded those parts in full. You should see a credit memo reflecting the refund momentarily. Please keep the items, no action is necessary.
Happy holidays,
Jessica